Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Illustrator is incompatible with Windows 11 sleep mode
My Windows 11 laptop (Samsung Galaxy Book Pro 360) heats up and excessively drains battery when Illustrator is open and the laptop has been put into sleep mode. My laptop heats up even more while been plugged in and in "sleep mode" with illustrator open. These issues has forced me to use the hibernation mode for example during commuting.
1 vote -
Space + drag navigation bug after sleep on M1
The space + drag navigation stops working in almost all Adobe programs after I wake up my M1 Macbook Pro from sleep on macOS 11.5.2. So I have to restart the system.
Thanks in advance for the help!
1 vote -
Illustrator 26.3.2 lags when wifi turned on
Illustrator 26.3.2 on MacBook Pro, 2019, 2.3GHz 8-core i9, RAM: 32 GB 2400 MHz DDR4, Graphics: Radeon Pro Vega 20 4 GB. When wifi is turned on, performance is very laggy. Every few actions of the mouse, the screen/cursor skips and freezes, beach ball briefly appears, then back to normal after about 5 seconds.
When wifi is turned off, app works fine. I installed the previous version and it works fine so far with wifi on.
1 vote -
Insane Bloatware Devouring my RAM
Holy **** Adobe. I am not going to be professional or even reasonable in this email because THIS IS ******* RIDICULOUS. WHY are the 30+ background programs running that are literally impossible to kill, and will launch even if they are not on the startup list!!!!! Your absolute garbage approach to managing these background tasks has essentially rendered my PC useless. I am ******* angry and honestly I want my money back for Illustrator because this is complete horse ****. How can you honestly sleep at night as a developer knowing how embarrassingly poor this software suite is set up?…
1 vote -
Copy/Pasting Art Causes "Save Changes" Prompt When Closing File
If I copy the art in one document and paste it into another document, I will get the "Save changes to the AI document before closing?" prompt when I attempt to close the document from which the art has been copied, even though I have made no changes.
AI never used to do this to my recollection. It's a nuisance and causes doubts when I've been distracted from one task, only to come back and have to verify whether any changes have actually been made.
The majority of the time, no changes have been made but to be on the…
1 vote -
Illustrator freezes windows file explorer
Ever since the last update, occasionally Illustrator will completely freeze when I'm opening a file. Additionally, after that happens, every time I try to open an adobe product file from within file explorer, it also freezes. I have to restart the system to fix this. I can double click any other file within file explorer and it will open fine, but if I try to double click on any adobe product, it doesn't matter which one, it will completely freeze. But it all starts whenever it freezes from within illustrator.
1 vote -
Stability Issues
Illustrator is constantly crashing, I use Windows 10. I've been losing a lot of work because of it. I am forced to do the updates (can't use an older version) because I receive art from multiple artists and they all use the updated version, and the "older versions" can't open the newer version.... WHEN ARE YOU GUYS GOING TO FIX THIS???!!!
1 vote -
1 vote
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Can't create nor open document
Mac mini M1, OsX 12.3
Can't open a document : freeze
Can't create a new document (print or web) : Freeze
Prefs already trashed, reinstalled illustrator 2022 26.1, Minimal fonts set.
Any idea ?1 vote -
Not Responding. Crashing when I go to make a pattern
Operating system: Windows 10
Nvidia GeForce RTX 2060 Super
Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
31.85GB RAMCurrently in the process of creating a 40cm x 40cm all over surface pattern design print. So far everything has been fine. My total file size is 435mb.
When I select my imagery ready to turn in to Object > Pattern > Make
Illustrator decides that it can't process this, freezes and crashes.
I am on the most up to date versions of Illustrator and drivers for my RAM.
I have also tried simplifying my pathways to no avail.Does anyone else know…
1 vote -
Preview of color selections (AI 26.0.2)
I am from Release of Illustrator, which the preview of color selections, if activated, does not allow me to enlarge over 1200%, because the screen becomes all gray. I tried in preferences> performance to activate and deactivate the GPU, without any change. I tried to trash all the preferences, without any change. I tried to uninstall Illustrator, without any change.
[Sono da diversione release di illustrator, che l'Anteprima di selezioni colori, se attivata, non mi permette di ingrandire oltre il 1200%, perchè lo schermo diventa tutto di colore grigio.
Ho provato nelle Preferenze > Prestazioni ad attivare e disattivare la…1 vote -
Slow performance after selecting grouped layers
2020 Intel Mac, MacOS 12.2, Illustrator 26.0.2
Illustrator works fine until I multiple click, deep into an object layer. Once I see object properties the whole app starts to slow drastically. Scrolling, zooming, selecting objects are all delayed. The only solution is to restart the app and not accidentally click into the layers.1 vote -
object remaining after command z causing memory error message
I attempted to duplicate an artboard full of clipping masks and objects but afterwards, clicked command z. All quickly as unintended results. It left behind one box with transparency effect. every attempt to move this left behind object, caused the error "Can't move the objects. There isn't enough memory ID: -108"
Removing the objects seems to removed the problem.1 vote -
Refreshing screen problem
With nested shapes, it happens screen refreshing problems in Illustrator 2022. It doesn´t happen in Illustrator 2021
1 vote -
Inputing data in chart causes crash
Please fix this god-awful program. Just simply changing the data in the chart tool often causes the program to crash. I have to repair and reboot at least once a week just to fix problems with Illustrator. I don't care about new features ... please, please fix bugs that cause crashes that have existed for decades in the program!
1 vote -
very slow when exporting multiple PDFs. If I export page by page it works fine but when you switch to multiple PDFs at the same time the tim
very slow when exporting multiple PDFs. If I export page by page it works fine but when you switch to multiple PDFs at the same time the times become really long.
1 vote -
crashes opening .ai files
AI worked fine on Saturday (25 Sep), today the same files crash the program. Update over the weekend? Can AI stop pushing updates that turn the program into a brick? In Alaska, we don't have unlimited bandwidth, we have to pay everytime I am forced to uninstall and redownload/re-install adobe programs for BAD updates. Why do we pay you to be in a constant beta?
1 vote -
Masking/clipping a sprayed Symbol Set drops performance
Was working with spraying symbols to create a pattern, and then masking it. Symbol spraying etc, work great, until you mask them (transparency mask or clipping mask) after which any editing of symbols grinds to a halt.
Even after unmasking, the symbols still cannot be quickly edited.
1 vote -
Stylus is slow using touch workspace
Using a stylus on normal workspace is more responsive than using brush or pencil tool on touch workspace which is about a second lap to show what we drew
1 vote -
Program Unresponsive, gets confused & Forgets what is active, Illustrator Beta 25.5.360. Apple M1
Program will have items highlighted either in Artboard or normal view modes. Deleting stops working. Pointer moves. Re-Highlight stuff, and it will delete or accept type. It's like the program forgets what is active various things.
1 vote
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