Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
685 results found
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Illustrator Crashes in Big Sur, Intel 2019 Macbook Pro
Illustrator crashes 2-3 times a day now that I've upgraded my Intel MacBook Pro to Big Sur 11.4 and updated to Illustrator 25.2.3. Illustrator opens just fine, but while I'm working or saving a file, it randomly crashes, so I can't figure out how to avoid it. I don't have any plugins. I've never had this problem with Catalina. I save to Google Drive (that has not changed.) Thankfully files are recovered, but this is a major productivity hit a point of great frustration.
1 vote -
After Big Sur upgrade
I am having a lot of issues with Illustrator 2021 after Big Sur upgrade.
Directional tool continues to change on it's own, and duplicates.
Pencil tool gets stuck on straight line and won't allow me to change it.
Object/Transform/Reflect causes a duplicate, and won't transform until I delete the copy.
Cannot click off to deselect an object. I have to go to menu to deselect all.
Keeps automatically checking Perspective Grid, snap to grid. I don't do it, but I have to go and uncheck it all the time.
When program crashes it doesn't recover anything, even though I have…1 vote -
Last version super slow and partly broken
First of all, Illustrator needs almost 1-2 to start since the latest update. Before it was, like Photoshop, just a matter of some seconds.
When started, everything feels sluggish, changing the font for a text field is not possible anymore and I don't know how many more problems. The whole UI makes a somewhat broken impression, the cursor in textfields doesn't show and a whole lot more and is very unresponsive, takes seconds to react.This is with a high-end setup with 64GB of RAM (of which 32GB are free when showing this behaviour, so it's not RAM shortage causing…
1 vote -
Illustrator unable to compatible with computer GPU（AMD Radeon Graphics）
Hello, when I use the software, the zoom file will jam, and the GPU option is not compatible with AMD GPU. I hope this problem can be solved in the subsequent version. Here is my system info:
Illustrator 25.1
OS: Windows 10 2004 （x64）
GPU: AMD Radeon（TM） Graphics
RAM: 16 GB Memory
GPU Driver: Driver 27.20.11028.11001
CPU：AMD R7 4800H with Radeon Graphics1 vote -
Illustrator keeps freezing after about 30 minutes work
Intel Core i3, Windows 10.
It keeps freezing or crashing when i go from one tab to another within the program. This problem is happening every 30 minutes of work and making it impossible to use the program and I'm losing work that I'm currently using.
I have to close the program down and start it up again. Once I change tabs I get the dark grey background and I cant go any further.
I have uninstalled and reinstalled Illustrator and I am having the same issues.
1 vote -
Illustrator2021 V25.2.1 always not responding when working
There is always loading icon and not responding happened while I working it happened after every command.
1 vote -
Illustrator 2021 not fit for purpose
weird things are happening to shape edges and anchor points in illustrator 2021 - had to revert to 2020 version.
I'm on macOS Catalina 10.15.7
1 vote -
Can't see anything but icons, no letters.
I just installed Illustrator and I cannot see anything but icons and the top panel. I restarted it multiple times, even reinstalled it, but nothing works. I have Windows 10
1 vote -
Illustrator crashing and losing work,
Whilst working on my CAD work for uni, went save document and the document froze and crashed casuing me to lose my work
1 vote -
Just purchased new mac and Illustrator doesn't work
My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…
1 vote -
Illustrator 25.2.1 zoom doesn't work correctly after import files
After you import any tipe of file into the program a bug occurs modifying the use of the zoom tool so is impossible make a gradual zoom because a box like a "selection box" is created that brings the zoom to a very high percentage.
It is also no longer possible to zoom out.
This bug ONLY occurs if you import an external file into Illustrator and it won't fix it by deleting it or restarting the program.1 vote -
EXTREME slow down of Illustrator. Very slow and laggy.
I don't really know what "idea" I have other than I am just making graphs (huge UI pain but another issue entirely) from an excel sheet with nothing else open on a decent design PC and their is 5 seconds of lag for keyboard inputs and overall its a very painful experience that is getting in the way of my business.
1 vote -
Constant with the spinning beachball, long delays
Why is selecting from the drop down menu activating the beach ball? Changing fonts takes forever. Active fonts opened with Adobe Fonts is not loading. Adobe website says fonts are active, Illustrator restarted and fonts still don't appear.
1 vote -
1 vote
GPU ドライバーが最新の状態で、システム互換性レポートダイアログが表示されるという問題が、最新リリースバージョン「Illustrator 2021 （ver.25.2.3）」で修正されましたので、製品アップデート後に挙動のご確認をお試しください。
もし、まだ問題が再現するような場合は、ご使用のマシン情報の詳細もご報告ください。よろしくお願いいたします。
Illustrator チーム
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Artboards jumping across screen
My operating system is Catalina. 10.15.7
Illustrator CC 2021
Apple Mac 2020 27". 40GB RAMI have an issue with the whole artboard juddering across the screen when I move an element in illustrator. The juddering can last 60 seconds or more.
I am a packaging designer and use a WACOM. This only happens when the WACOM is in use, to the point I have to physically unplug it and use a mouse (not ideal) to stop it happeneing. I have spoken to WACOM who tell me they have contacted Adobe, but the issue still isn't fixed.
Can you assist?
…
1 vote -
G-Sync
I don't understand why, but all Creative Cloud apps get affected by G-Sync. The mouse cursor while using any Creative Cloud app lags severely. But, as soon as you turn off G-Sync, it's smooth as butter.
1 vote -
The file keeps crashing whenever I zoom in or out
Usually, everything functions perfectly; it is just I started to have a problem whenever I zoom in or out. The whole file crashes sometimes, then it turns back to normal, or it might keep freezing until I close the Illustrator.
This is a weird issue because it only happens with zooming in or out, and it happened with Illustrator 2021 and 2020. I think it is from my computer, but everything is updated; I updated my drivers recently, and I still have the same issue.1 vote -
Network corrupting app repeatedly
I have read articles about how Adobe doesn't like to work with networks but my issue is my company does not allow for me to use anything off the network. We have extreme security settings so there is no option at all to work around it. Because of this, the app corrupts at least once a month and IT won't help. I'm the one stuck with reinstalling the app and all the settings constantly. Please help work on a solution for designers like me whose hands are tied with how we use the software. It's extremely time consuming and frustrating…
1 vote -
Gradient tool hangs after using
Exactly as the title says. Using the gradient tool in the most recent versions of Illustrator results in the app not responding for about a minute.
1 vote -
Illustrator 2021 can't save with NVIDIA 1050
With this new version i can't save any document. My laptop gets freeze and I have an NVIDIA GEFORCE 1050 plus an Intel Core I7 9th Gen.
Please fix the compatibility with previous processors
1 vote
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