Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
689 results found
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my mouse doesnt work only while i use AI
Last time I was online my mouse cursor stopped working.
Today it is still doing the same. It works everywhere else but not in AI.
Its harder to work without seeing what Im touching.1 vote -
Display Issue ?
Having very odd display issues, (see attached files) basically I draw a curved shape in outline, this views correctly, then view it in overprint mode, this views correctly, view it in standard mode and it is awful, I've tried restart/making a new document etc etc, still views awful ????
please advise..... don't ask me to work in overprint preview as one of my others posts states, that is ridiculously slow.
Mac OS 0.15.6,
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
64 GB 2667 MHz DDR4
Radeon Pro 580X 8 GB1 vote -
Static (not file related)
I am on a Windows 10, hp. I am not sure what is going on with my Illustrator. I've been using it pretty regularly. Recently it crashed. When I reopened it, there is now some kind of static at the top of the document. It doesn't matter what type of file is open. I have tried opening different Ai files or creating new ones and the static is still there. I have also tried uninstalling/reinstalling/updating etc. Nothing has helped. Every time I move the view or click around, the static moves. I can still work, but it's extremely distracting and…
1 vote -
performance
My illustrator is beginning to slow down. My computer seems fine although illustrator does not act as it did a few days ago. My computer is relatively brand new PC and i have update it now. Can i get some help?
1 vote -
Font linking not working, basic functionality of Illustrator is impaired
1) Image describes it all. Nobody asked for Adobe Fonts, but if you have to do it please pull it off correctly. If it can't synchronize with mainstream operating systems like Windows 10, then what is the point? Professionals that have to use your software have no spare time to write obvious feedback like this.
2) I am working in a team that is dependent on a shared Illustrator asset library. It is not updating consistently and it makes life hard for a lot of people that are trying to do their work.
3) Certainly I am not the first…
1 vote -
Layer access arrows missing
the arrows that you click on to access the layers are gone. there is no clickable link, or visible arrow anymore.
I have restarted both program and computer, then uninstalled and reinstalled. It is still not working.
1 vote -
can't open new file or work on the app at all.
I just downloaded Illustrator 2020 on my PC. The PC is a little old but has all the required specs to run the program. However whenever I open Illustrator and try to open a new file (after selecting my preferences page size etc) nothing pops up I still see the "welcome to Illustrator" home page but can still select the tools and see the blank artboards I just created however nothing gets applied to them visually but if I throw in a big black triangle I see it only on the thumbnail from the Layers panel which is obviously too…
1 vote -
object distortion on perspective grid after pathfinder unite
Windows 10 home, Illustrator 2020.
After uniting two or more rectangles on the perspective grid to make a more complex shape, moving/copying the new object using the perspective selection tool results in distortion as the object appears to have become detached from it's perspective plane. The behaviour is shown in the attached image.
Inserting the step Object > Perspective > Attach to active directly after Unite allows the object to move correctly (thanks Monika Gause) although it was suggested that perhaps this step shouldn't be necessary and it should be able to move correctly without it.
Many thanks, Craig.
1 vote -
Select Same Fill & Stroke not working, version 24.3
Select Same Fill & Stroke is not working in Illustrator CC, version 24.3. I'm using it on a large image traced vector pattern and need to change out the shape colors. I've used to do this all the time in past versions.
1 vote -
アートボードの複製で強制終了
1：os…windows10
バージョン…2020。2020/9/4時点で最新のもの
2：アートボードをショートカット（Ctrl+Alt）で複製
3：複製が実行される
4：毎回落ちます（強制終了）
5：なし1 vote -
Extensions
Okay, so the new update of illustrator is still as laggy, as before, if not more, the extensions doesn't show up, nor work, you can't remove an extension and you can't add a new one.
And don't tell me to install it manually, because honestly, this is not why I'm paying a monthly subscription since 2015.If whenever I have a problem I have to go through a thousand threads and check a thousand suggestions, I have no idea why I'm paying a monthly subscription, when I can just buy another program ONE TIME.
Or use pirated versions :)So…
1 vote -
Cant Resize without restarting
When you use the selection tool on any object with the boundary box showing, sometimes you have to restart illustrator to get it so select the corner to resize.
1 vote -
When closing all tabs (Cmd + Option + W), Illustrator instantly crashes.
Sometimes I have multiple tabs open, and I want to close all of them at once instead of each individually. Cmd + Option + W is a common Mac shortcut to close all tabs. In previous versions of Illustrator, this worked as expected. As of 24.2.1 on 10.15.6 version of Catalina, it crashes every time.
1 vote -
Expanded Layers Slows Performance
Illustrator 24.2.3 (64bit)
Windows 10 ProWhat the title says. If I expand my top layer in the layers palette and try to edit the text on an artboard using my keyboard arrow keys to navigate the cursor, the cursor is super laggy.
If I collapse the top layer and navigate the text inside the boxes, the cursor is much faster.
Expanded layers seems to take up much more processing power ...to the point I can barely scrub through the text.
1 vote -
New Update's shape tool take up an extraordinary amount of power.
The shape builder tool takes 4 minutes to finish deleting shapes (when hit alt to get the minus sign and subtract shapes from a selection). It takes up so much power from my CPU that my task manager says illustrator is taking up 100%. Deleting the inner parts of a font (D, R, P) took 2 hours last night when making a logo. I restarted my computer 8 times, started a new illustrator file 4 times (thinking it was a corrupt file) and eventually just waited out the extrodinary processing times to get my project done. It's really ridiculous.
1 vote -
it will niot update ans says it is running in safe mode. illustrator will not open any work that is put in cloud from my mac to my hp
have clearer communication when apps quit working proprly instead of just disappearing off the laptop
1 vote -
Duplicate ai files while working
I have to work remotely from a server at my job. For months now, Illustrator will create these strange duplicates of a file I work on, even if I haven't saved the file. There's no pattern to when these files are made, as I sometimes use a variable import script to btach multiple files at once, but not all files are duplicated. Please refer to the screen capture I includes.
In that folder, there should only be 2 AI files, man and woman. But without my prompting, it created those duplicates, and they can't be deleted without rebooting your computer…
1 vote -
Full colour image shut down to a simple line drawing
Illustrator shutdown unexpectedly. When it recovered, my drawing was fine for a moment, then reduced all the work I had done into a simple line drawing. What is going on? I don't see the image I had spent many hours developing.
1 vote -
Export as jpeg - saves with incorrect file name.
I am using windows 10 and 2020 version of illustrator.
When I export a file as a jpeg the jpeg file name doesn't always match the current file name. Instead illustrator is remembering previous file names and overwriting the jpeg with that name instead of the name of the pdf file I'm exporting from. It sometimes reverts to a file name that's 5 or 6 times back in my history of saved file names. EG if I have a file named File 01.pdf and I have Files 2-6 also saved as pdf files and I've exported them all as jpegs…1 vote -
Illustratr crashes when opening an existing file, on the latest version (24)
As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.
1 vote
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