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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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694 results found

  1. Keyboard input lag 24.0.3

    Keyboard input lag in 24.0.3, not present in Catalina

    1 vote
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  2. 24.02 still hangs

    24.02 still hangs, occurs when you try to print a file or close a file...is there any suggestions that can be made to fix this?

    1 vote
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  3. command + z

    illustrator newest version 2020 in use:
    it has issues in reverting the latest action. the one before the latest and all the previous are reverted while that last 1 stays the same.

    lets say

    1- line modification towards left
    2- line resized
    3- point of line modified from point A towards B

    when pressing cmd+z only the actions nr 2 and nr1 are rverted. the position of the line in the nr3 doesnt go from B back to A. stays in B..

    1 vote
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  4. My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    1 vote
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  5. Animated zoom happened again! please STOP it being default when some update or restart happens.

    it have happened 2 times the last 14 days. i almoast crush my computer every time! PLEASE MAKE IT STOP HAPPENING!

    1 vote
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  6. version 24

    new version crashes, usually went attempting to save or print..

    1 vote
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  7. jaggered paths

    Illustrator Jaggered - on using the pen tool , texts and on curved paths.
    tried toddeleing the GPU and CPU preview , reinstall the updated app , update the drivers , update Windows 10. The issue is still not resolved.
    Clearly see the the lines are not smooth in outline mode too.
    Unusable file with this bug.

    1 vote
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  8. Performance and delay on Illustrator 2020&2019 - iMac 5k 2019 with Pro Vega 48

    Here is the video where I compare performance issue with other graphic software and desktop CP with Illustrator 2020 on the iMac 2019. Fps is drop when moving canvas by hand tool and when you want to resize simple vector shape you see on screen and feel some kind of latency, delay (watch carefully the video below). On the video you can see this lag how its behavior on iMac and how its snappy od Pc Dekstop. Performance is the same on Mojave or Catalina. I was handing for 5 days with your customer support and technician support. Still the…

    1 vote
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  9. Illustrator fundamentals

    • When panning around in mid full screen view, defect stripes keeps appearing all over the screen. Disappears when zooming one time.
    • Zoom should be zooming to position of mouse, but it zooms "all over the place" when close up.
    • Pathfinder substract creates unnecessary amount of anchor points + gaps. Even with setting 0,001 in Pathfinfer options

    This has been going on for years, and Adobe is informed about these fundamental bugs several times. Time to fix the fundamentals and clean up the bugs.

    1 vote
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  10. Create new file dialog box lags

    When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?

    1 vote
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    Need More Info  ·  Anish Kumar responded

    Hi David,

    i am not able to reproduce the issue at my end. Can you please share the following information:

    1. Which OS you are working on?
    2. What is the version of AI?
    3. Have you stared facing this issue recently?
    4. If you are using some other Adobe application, Is it happening in that application as well?

    Thanks
    Anish

  11. crashing

    Crashes when opening preferences. Slow overall (and non-responsive) performance on a brand new Mac. 2020 Illustrator is beta garbage and does not run dependably. InDesign is just as bad.

    3.6 GHz Intel Core i9
    32 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB
    10.14.6 (18G103)

    1 vote
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  12. Only one backstep at a time possible

    ai lets me backstep only once or twice bevore stalling. After ca. 2 minutes another backstep is possible. Sometimes several backsteps are possible but it will stall from time to time. If I wait, it will recover, but it's impossible to work in this way.
    Is there a solution to this?
    I'm on a Mac Pro 12core late 2013 and OS X 10.14.6

    1 vote
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  13. Watercolor Brush

    3 Second+ Lag when using Basic Watercolor brush.

    This is making some projects nearly unusable on the newest version. I don't know if the performance problems are similar for other brush types. But it brings Illustrator to a crawl on my workstation which should be overkill for running Illustrator.

    Windows 10

    1 vote
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  14. actions slow and crashing

    All actions that ran smoothly on Illustrator CC 2019 are slow and most of the time crash the new update (CC 2020). Actions are meant to speed up workflow, not slow it down.

    1 vote
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  15. Not showing GPU

    GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!

    1 vote
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  16. Free Transform Tool is broken and AI Program issue while closing - 2020.

    1 vote
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  17. Unstable operation Illustrator 23.1.1 Mojave

    Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
    GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.

    1 vote
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  18. Illustrator 23.1 (64bit) hangs - hourly

    Didn't have a problem with previous versions.
    Updated to v23.1 (64bit) Windows 10 Home 1903 and regularly hangs.
    Sometimes hangs while working. Usually hangs when opening a new file, particularly when already have a file open. The files I'm using are less than 1mb so shouldn't cause issue.

    1 vote
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  19. "File, Edit, Object" etc freezes/doesn't work

    After I worked for a few minutes in Illustrator CC, the bar with File, Edit, Object etc isn't responding and the only way to close Illustrator is by a Force Quit.
    I already deinstalled and reinstalled it 2-3 times, but it doesn't help.

    MacBook Air 2018
    MacOs Mojave 10.14.6
    1,6 GHz Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel UHD Graphics 617 1536 MB

    1 vote
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  20. Beachballing for any added effect in Illustrator.

    Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.

    1 vote
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