Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
371 results found
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25.3.1 disable GPU visualization
In this update, GPU visualization disable. I had to reinstal a preview version to solve this issue.
2 votes -
Zoom not working!!!
Neither pinch nor scroll are working correctly. I tried turning off animated zoom and it doesn't work that way either.
Very unreliable and choppy with huge steps when it does happen to trigger.
2 votesAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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Screen goes white as soon as I draw something
As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.
M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.
2 votesThe team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.
The investigation continues to get the root cause of this preference corruption.
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Noticing a strange path glitch
I have noticed a strange glitch that is appearing on paths. Here is a screen shot. You can see the two shape (dark and light aqua colors) and the path is highlighted in red. Near the path and in-between the shapes is a strange jagged line. I had this appear in one other document too. There is nothing there when I go to try and grab it or delete it.
2 votes -
Probleme bei GPU-Ansicht
- Illustrator 25.2.1 / macOS mojave 10.14.6
2.
Ansichtsprobleme, wenn alle Punkte in der sichtbaren Zeichenfläche angewählt werden (Direktauswahl-Werzeug)3.
Erwartet: Ansicht mit allen ausgewählten Anker-Punkten4.
Ergebnisse:
- Ansicht entweder nur komplett schwarz
- oder bunt übereinander liegende LinienScreenshots anbei:
- Ansicht entweder nur komplett schwarz
- oder bunt übereinander
Plus Pfadansicht, wie das Objekt normal aussieht-
Bildschirmfoto 2021-04-22 um 14.44.17.png 666 KB -
Bildschirmfoto 2021-04-22 um 14.44.01.png 4469 KB -
Bildschirmfoto 2021-04-27 um 09.06.29.png 315 KB -
Bildschirmfoto 2021-04-22 um 14.44.17.png 666 KB -
Bildschirmfoto 2021-04-22 um 14.44.01.png 4469 KB -
Bildschirmfoto 2021-04-27 um 09.06.29.png 315 KB -
Bildschirmfoto 2021-04-22 um 14.44.17.png 666 KB -
Bildschirmfoto 2021-04-22 um 14.44.01.png 4469 KB -
Bildschirmfoto 2021-04-27 um 09.06.29.png 315 KB
2 votes -
anchor point inaccuracy
latest version of illustrator is not fit for purpose when it is doing things like this.
macOS 10.15.72 votes -
View using GPU is not working on illustrator beta 25.3 for Apple Silicon
View using GPU is not working on illustrator beta 25.3 for Apple Silicon.
so Its really slow, im hard to work.(Korean)
Apple Silicon용 일러스트레이터 25.3 베타 실행시 GPU 가속 옵션을 켤 수가 없어서 많이 느립니다.
일러스트레이터도 어서 빨리 Apple Silicon용으로 제대로 써볼 수 있게되면 좋겠네요.2 votes -
Colors in entire file are suddenly completely wrong (when not in pixel preview mode)
I just encountered this bug on macOS 10.14 with Illustrator 2021. After pasting a PNG into my document, the colors of everything suddenly look very different and washed out.
I can "fix" this by using Pixel Preview mode OR "View using CPU", but that slows down my workflow. I even tried opening an earlier version before I pasted the PNG, and the colors are still completely wrong! Can anyone help?
2 votes -
GPU & Clipping Masks
Since the v25.2 update, AI is having trouble showing backgrounds with clipping paths and displays as all white. When I turn off GPU acceleration, the graphic returns.
Also, when I PDF the file or open in the previous version, 25.1 or 24.3, everything displays properly.
Running macOS 10.14.6 on a late 2014 Retina iMac.
2 votes -
Prestazioni GPU
Su PC, una volta entrati in "visualizza contorno" esce dalla modalità GPU e non si riesce più ad attivarla a meno di chiudere ed aprire un nuovo documento.
Windows 10, NVIDIA RTX 2080, ultima versione di Illustrator
2 votes -
GPU-Support fällt reproduzierbar aus
Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg.…
2 votes -
Illustrator won't preview changes in the transparency mask until I move the art.
I just set up a new computer this morning and this is a new problem I have not dealt with before. Any edit I make to the transparency mask in an artwork does not preview until I move the artwork. Moving the view, zooming in and out etc doesn't udpate the preview, only moving the artwork. I tried turning off my GPU performance to see if that was causing some issue but it didn't change anything.
2 votes -
Text stroke not smooth when set to 0.1mm
the outline stroke of text is not smooth when set the stroke weight to 0.1mm
2 votes -
Blue background lines on Illustrator 2020
Hello,
I'm having an issue with illustrator 2020. When i start working sometimes the background of a file stars having some blue lines covering all of the canvas. horizontally and vertically.
I'm using the latest release of Mac OSX Catalina on an Imac 2019.
Thank you!
2 votes -
NOT RESPONDING
The program works fine whenever im doing line work for my portraits but as soon as I highlight it and merge it together the program starts acting really slow and not responding which makes it impossible to work
2 votes -
Rendered objects not matching the outline
I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
There are three types:1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.
2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.
3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and…
2 votes -
Buggy blue screen redraw
- iMac (Retina 5K, 27-inch, 2017). 3.8 GHz Quad-Core Intel Core i5. 40 GB 2400 MHz DDR4. Radeon Pro 580 8 GB. (Adobe Ai - 24.0.1) Note: App Was working perfectly prior to this latest update this evening 11.12.2019)
- Holding down space bar (Hand tool) to move canvas around.
- Clean refresh/redraw of page.
- Buggy blue screen redraw
2 votes -
UI goes crazy after Separations View and 'Clinging' bounding boxes?
Hi
Have a couple of bugs which constantly keep cropping up.
When using the Separations Preview, after turning it off again, I get white lines over the screen when scrolling around the page. The more I scroll, the more appear. I can rectify by floating the window, but that's not really a 'fix'...
Randomly/Occasionally I get a bounding box which 'sticks' to one item on the artboards – so whatever obect I select, the selection/bounding box will highlight both that and other object. Seems to randomly un-stick itself, but usually only sorted by closing the file.
2 votes -
Black bars - buggy redraw / tearing on window scrolling
Black bars appearing when hold down SHIFT and DRAG to scroll.
2 votes -
Phantom lines in Outline mode ("QuickDraw") at large zoom levels
Not clear this is actually GPU-related.
This bug dates back 32 years, all the way to Illustrator 1.0, when Adobe used the term "QuickDraw" to describe it. Terminology has changed, the bug has not. It has happened on every version of Illustrator, on every Mac, under every operating system.
I've sent the attached screenshots and videos in the past, no response.
The bug manifests as stray lines or incorrect vectors at certain seemingly-random resolutions.
In preview mode, in addition to above problems, (possibly a different bug), I often get sectors or areas that do not fill or redraw correctly. Sometimes…2 votes
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