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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 697 votes

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    445 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Sharp corners of a convex curve get displayed wrong

    I've noticed on this newer version of Illustrator that some corners are showing an odd line overlap. Noticeable when zoomed in. I've attached pictures.

    It is also applying this to shapes made in older versions.

    50 votes

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    42 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  3. View Using GPU Gets Greyed Out Permanently with Outline Mode

    Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:

    Illustrator 25.1
    OS: Windows 10
    GPU: 2 x NVIDIA Titan Black
    RAM: 64 GB Memory
    GPU Driver: Driver 460.89
    Display: ASUS PQ321Q 4K

    72 votes

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    Under Review  ·  136 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Coordinates not showing in Overprint Preview

    On Intel Macs running Monterey (Issue does not appear to happen on Apple Silicon Macs), with the GPU Performance turned off the coordinates do not show when dragging an anchor point. If GPU Performance is turned on it does work but only in Outline View.

    Steps to Reproduce
    1. Create blank file, have GPU Performance turned off
    2. Drag to create a new square object
    3. Turn GPU Performance on and change to Outline View
    4. Drag to create a new square object (Coordinates now show in Outline View)
    5. Change to Overprint Preview
    6. Drag to create a new…

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Illustrator keeps rendering 3d objects when trying to edit them, at every step

    Illustrator keeps rendering 3d objects when trying to edit them, at every step

    Using 26.4 version of AI on windows 11
    checked with the Adobe Expert on remote session
    happening with all files including a new file as well

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

    Well, I updated illustrator today and have major viewing issues.

    Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

    MacOS Catalina version 10.15.6

    Adobe Illustrator v25.3.1

    30 votes

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    28 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Transparent items appearing as opaque

    Shape ontop is 10% opacity but appearing as 100%, but off the artboard is back to 10%

    1 vote

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Direct selection tool appears to move whole object until mouse release

    When part of an object is selected using the direct selection tool (selection tool and holding 'V' key down) the whole object appears to move to the new position until the mouse is released, at which point all the unselected points snap back to their original position. I'm assuming this is a bug and not intended?

    2 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Jagged artefacts on edges of objects with gradient fills or transparency

    Revisiting a Logo Artwork that I did last year (created using V.24x), the artwork has now changed ... there are jagged lines around the edges of shapes that were filled with transparency gradients. (see pic 1) This is not due to any extra nodes; the underlying geometry is the same (see pic 2).
    If I use 'Flatten Transparency' it solves the jagged lines, but adds extra 'blocks' in the corners (see pic 3). This is not something that used to happen.
    This is not multiple objects stacked, so can't Ungroup and it isn't a compound path so I can't Release.

    34 votes

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    26 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. pixel preview doesn't refresh correctly until reapplied.

    Steps to reproduce:
    - New document with units set to pixels
    - view: 'snap to pixel' and 'pixel preview' turned on.
    - Use the rectangle tool to make a new shape, eg. 20 pixels square.
    - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
    - zoom the view, move around.

    Expected result:
    - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
    - the view should acurately update when I zoom and move around to display pixel perfect artwork

    Actual result:
    - the rectangle is bordered…

    4 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Cannot Successfully Get Into Project

    AI opens normally but when I start a new file things go awry. The home screen image remains "ghosted" over the blank project. Any side panel I open and close will then appear as if it is both open and closed at the same time. If I toggle the visability of the layer then it sort of clears the project screen to an almost normal looking project start (as in it clears the ghosted panels and home screen) but I cannot draw or do anything on the project. I am not experiencing any performance issues as far as lag or…

    3 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  13. GPU visual bugs on Mac

    • Vector outlines never line up with the actual shapes when zoomed in
    • In outline mode, zooming in causing the outlines to flicker and disappear
    • Infrequent jagged vector bug

    iMac Pro 2017
    macOS Monterey 12.4
    3.2 GHz 8-Core Intel Xeon W
    32 GB ram
    Radeon Pro Vega 56 8GB

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Anchor points not displaying with layer color

    My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
    Specs:
    Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
    Running MAC OS Catalina v 10.15.7
    Please help with any fixes. I've already restarted Illustrator and my…

    10 votes

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    18 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Enlarging makes preview disappear

    When I zoom in extremely large, the image disappears. This happens with CPU activated and not activated.

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 透明部分を含むグレースケールモードのPSDファイルを配置するとGPUプレビューできない。

    オペレーティングシステム macOS 10.15.6(imac20,1 32GBmem/1TBSSD/AMD Radeon Pro 5300_4GB)
    Illustrator CC ver.25.2.3

    問題が発生したときに実行していた手順
    1. CMYKドキュメントをGPU表示で編集中に透明部分を含むグレースケールモードのPSDファイルを配置する。
    2. GPUプレビューからCPUプレビューに切り替わり、以降、Illustratorを再起動するまでそのドキュメントでは先程の配置画像を除去してもGPUプレビュー表示に戻せない。

    想定していた結果
    GPU表示が正しく機能する。

    実際の結果
    CPU表示に強制的に切り替わってしまい、GPUプレビュー表示に出来ない。

    RGBモードのドキュメントではこの症状は発生しません。透明部分を含む画像形式であっても他の形式ではこの問題は発生しません。また、Windowsでは起きないとの報告を受けています。
    以下のコミュニティスレッドをご参照下さい。
    https://community.adobe.com/t5/illustratorフォーラム/gpuで表示-が使えなくなる/m-p/12040056#M25098

    35 votes

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    7 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Ai 26.4.1 no longer recognizes my Nvidia GPU Quadro P2000, no acceleration

    After 26.4.1 update AI says Compatible GPU not available. This has been working for 4-5 years. WTF!

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  18. BUG GPU preview clips top of outlined text

    In the current version if Illustrator, 26 we have noticed a bug in GPU preview.
    Tops of letters, or shapes appear to be clipped at an angle. This is not present in a PDF created from the same file and goes away when switching to CPU preview. Can be recreated with any file and also on Mac running current Illustrator version as well.
    Illustrator 26.3.1
    Windows 10
    Intel HD Graphics 530

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Apparition de ligne blanche lors du déplacement

    Système exploitation windows 11
    Je déplace mes plans de travail ou j'en copie un avec la touche alt.
    Plusieurs plans de travail en même temps.
    Résultats attendu l'écran ne fait pas apparaitre des lignes blanches.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  20. フォント「Bodoni 72 Bold」の小文字pについて

    フォント「Bodoni 72 Bold」で小文字pを打つとマルの下辺りに突起物ができる。上にも小さく。パスは正常なのでバグかと。
    バージョンは26.3.1

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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