389 results found

1. Artboard size not working

   Hi,
   Having issues with artboards, including some listed earlier. Today's new issue:

   Created an artboard 490px x 490px. Instead the artboard size is 490px x 489.6px.

   Try to resize artboard, but the action doesn't take. See video.

   Illustrator CC 2018 20.0.1

   Thanks,
   Carla

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   6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

2. Units in AI 2018 not functioning properly

   The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

   Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and I was definitely working in 2018. I thought this may have been remedied because I saved my previous file in 2018, then reopened it in 2018. However, when double checking the original file made in a previous version, the rulers were now working in 2018. I still plan to uninstall 2018 while Adobe works through similar bugs, but it is great to see how fast your teams are responding and fixing these issues. Thanks Adobe! I will check back in on the 2018 AI product in a couple of months and give it another try :)

   The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

   Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and… more

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   8 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anish Kumar responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
   Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
   Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

3. v27.8.1 - Random files having images corrupted upon file save

   Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

   After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by downgrading to version 27.7. Also any file that has been damaged by saving out of 27.8.1 can be then opened in 27.7 and re-saved and the issue will have been fixed.

   Screenshot samples attached. Could not provided Ai files due to size.

   Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

   After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.

4. Can't Save certain files on Big Sur (Illustrator 24.3)

   While saving certain files, illustrator starts loading, freezes and crashes.
   Reinstalling didn't seem te work.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is fixed in Illustrator 25.0 and above for Mac OS Big Sur. Users can disable the “Background Save” option in File Handling & Clipboard preference to workaround this issue in 24.3 and below.

5. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save the artboard as a separate file, but that is crazy as it comes with a ton of unnecessary code and when working with multiple artboards, this turns into caos.

   But when exporting as artoboard, the layer named (stroke) is ignored and not put into the final svg. The path id is preserved, but thats it.

   So, something is wrong with the ids and objects naming or maybe just the export tool. I dont know what or why its ignoring the layer id for some artwork and not all artwork.

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Spelling mistake in the touchbar Arrange option

   On the newer MacBook Pros with touchbar, there's a spelling mistake if you go to the arrange option on the touchbar. It says "Bring Froward" instead of the usual: "Bring Forward"

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anish Kumar responded

   Hi All,

   This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.

   Thanks
   Anish

7. Can't Delete Empty Artboards

   I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anish Kumar responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

8. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

   OS X version 10.12.6; Illustrator version 22.0.0
   Previous versions of Illustrator worked correctly.

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Recent colors become None when Global or Spot Colors are used

   Some Recent Colors are displayed as the None Swatch when Spot or Global colors have been added to the Recent Colors.
   Turn on in the Edit > Color Settings all checkboxes for warnings about Mismatches or Missing profiles.
   The default is unchecked. When they are unchecked, you will get no warning when opening a file with Global (or Spot) Colors in the Recent Colors and the file just opens without showing the problem.
   When you have turned the warning checkboxes On in the Color Settings and have Quit Illustrator after adding the Global or Spot Colors in the Recent Colors, you get a warning about a Missing Profile (which is not true) when you create or open a file while the Global (or Spot) Colors are still in the Recent Colors (they are available across documents). If you click OK the file opens, just as it would with the warnings off. The warning will not show again during the current session. But if you click Cancel (as many times as the number of Global/Spot Colors that you have in your Recent Colors). The file will open with the recent Global/Spot Colors converted to None.

   Some Recent Colors are displayed as the None Swatch when Spot or Global colors have been added to the Recent Colors.
   Turn on in the Edit > Color Settings all checkboxes for warnings about Mismatches or Missing profiles.
   The default is unchecked. When they are unchecked, you will get no warning when opening a file with Global (or Spot) Colors in the Recent Colors and the file just opens without showing the problem.
   When you have turned the warning checkboxes On in the Color Settings and have Quit Illustrator after adding the Global or Spot Colors in the Recent Colors,… more

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

10. Saving to Creative Cloud is Changing My Patterns

    This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
    Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is not consistent. Sometimes it happens, sometimes it doesn't, and sometimes it happens to just some motifs in a design and not others.
    After countless tries to figure out what it is, it does appear to be that patterns saved to Adobe's Creative Cloud will have this happen, whereas if I save it to my computer, it will not. Thank you for the help!

    This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
    Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is… more

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    13 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Align Text box with Object

    Using Windows 7 or High Sierra and Illustrator 24.2

    Align text with any object is not aligned properly. Presently it takes text box and actual height/width of text and aligns object width/height.

    I understand this is way Illustrator text work, but can changed/update so can properly aligns. Hoping to get it resolved in near coming versions.

    The alignment should work like Indesign or any vector program. Check attachment.

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    0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    You can now choose to align to preview bound of a type object, using Align to Glyph Bounds option in Align panel’s menu.

    Please comment back if you have any problems with that.

12. Pathfinder Incorrect Work

    I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
    It worked fine in the previous version of Illustrator.

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    5 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone,

    We have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for the feedback.

13. crash cc2020 24.0 when export rasterized file with spot colors

    Dear Sir. Madam,
    when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
    please contact me for further information
    thank you
    Best Regards

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in Illustrator 2020 (version 24.1 and above)

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

15. Export as SVG: linked image gets deleted

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try to export again I get an SVG with no background image, because the link is broken.
    I tried to embed the image in the AI file before exporting. When I export the first time, same as before, SVG is correct but I lose the image file, even if it's embedded and not linked, this is very strange. If I try again without original image file, I get an SVG file with background image, but it's much bigger than before, like 400kb instead of 80kb. Comparing the 2 SVGs, I see in the code that the first one has the image embedded as jpg, and the second as png, don't know why.

    AI 23 on macOS High Sierra 10.13.6

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in Illustrator 23.0.2 update

16. Layer import BUG from .ai file (v29.8.1) to InDesign

    When I import a multipage .ai file created with version 29.8.1 of Adobe Illustrator into InDesign, the layers that I can view or hide are multiplied for each page of the .ai document.

    Windows 11 Pro.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    All - we have fixed this issue with Illustrator v30.1 and v29.8.4.

    Please try this with Ai files saved from 30.1 build with Background Save turned on.

17. Distorted curve line when saving an SVG

    Hello, when we save from AI/EPS to SVG file, the 'f' edge path of the logo automatically becomes out of shape. We tried different colors and it works fine. This issue only happen on white SVG. Please help.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Increase Decimal Places value in Export As / Save As (under More Options) to raise the precision. By default it’s too low, and if your graphics is rather small, it can cause problems like this.

18. Color Picker lets objects disappear in Outline Mode and in Exports!

    When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
    I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU

    1. Create a new file.
    2. Create one ore more text objects. And some other path objects too, if you like.
    3. Use the Color Picker (!! not any other color tool) to change the color of a text.
    4. Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
    5. Try to export the file (Export as..., e.g. JPG). You will see that these objects are not visible in this exported file.

    The objects "come back" only after some further transformations on them.

    Illustrator 27.5
    Windows 10

    In Illustrator 26.5 this bug does NOT appear.

    And by the way: Illustrator 27.6 has a bunch of so many new bugs just after starting it. Please please please test your software yourself before you release it to the customers!
    I will leave the Adobe Software for sure if this style of programming is the future.

    When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
    I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU

    1. Create a new file.
    2. Create one ore more text objects. And some other path objects too, if you like.
    3. Use the Color Picker (!! not any other color tool) to change the color of a text.
    4. Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
    5. Try to export the file (Export… more
    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Thanks for reporting this issue, Illustrator Team really appreciate this. We have resolved the issue now. 

    Kindly do “Check for Update” on Creative Cloud Desktop Update section and issue will be no longer reproducible.

19. 別名保存後にJPG書き出しした際、JPGのタイトルが別名保存前の名称になる

    オペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    macOS Catalina 15.7
    Illustrator 26.0.3（2022）

    問題が発生したときに実行していた手順
    1　aiデータを開く（ファイル名　1.ai）
    2　別名保存する（ファイル名　2.ai）
    3　JPG書き出しをする（ファイル→書き出し→書き出し形式→ファイル形式：JPG）
    4　保存されたJPGをFinderの「情報を見る」で情報を開く

    想定していた結果
    ファイル名、タイトル共に「2」となる

    実際の結果
    タイトルが別名保存する前の名前「1」となる

    業務のワークフローで、
    aiデータをJPG書き出し→フォトショップのドロップレットでPDF変換→
    PDFにキーワードをタグとして付与しフォルダに集める→必要な時にFinder上で検索
    という手順を行っています。

    PDFにする際、JPGのタイトルがそのままPDFのタイトルとなるようで、検索の際にタイトルでもヒットするため関係ないファイルも検索されてしまい困っています。Acrobatでタイトルの変更ができますが、ファイルの最終更新日時が変わってしまうので可能な限り避けたいです。

    数年前から同じような現象が起きているので、以前のバージョンから発生しているかもしれません。

    よろしくお願いします。

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Ilustrator 製品版フィードバックへのご協力ありがとうございます。

    OS でのファイル情報の「詳細情報」は、ファイルのメタデータのタイトルが参照されます。

    Illustrator では「ファイル > ファイル情報...」メニューを選択し、ファイルのメタデータを設定変更できます。

    書き出しファイルにも、このメタデータが使用されますので、Illustrator の「ファイル情報」メニューで変更したメタデータのタイトルが、OS のファイル情報の詳細情報に反映されるかご確認ください。

    よろしくお願いいたします。

    Illustrator チーム

20. オブジェクトの寸法数値の表示がおかしい

    イラストレーター2021の長方形ツールで数値入力して四角形を作成し、四角形の寸法数値を確認したところ、ウィンドウ上部に表示された数値と、変形ウィンドウ内に表示された数値が異なる。
    どちらの数値が正しい？

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    3 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品フィードバックへご協力いただきありがとうございます。

    環境設定の「プレビュー境界を使用」のオンオフの違いということで、こちらは完了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム