722 results found

1. Apple Pencil Issues in Illustrator IPad

   When I try selecting a shape with the pencil or my finger, it will not let me select the item. The pencil is fully charge and the tip of the pencil is tighten. Most of the time it’s when I am trying to duplicate an item and the only way I can get another shape is to create it if I am lucky. Most of the time I will have to exit out of the program on the IPad and reopen it and it will work for a few but then I have the same issue again and again.

   It seems to be only when I try selecting an object which is my main problem , I can use the pencil when to hit the layers on the side and click the different tools, but I can make shape and use the tools but once I am done with the tool I can not select afterwards..

   When I try selecting a shape with the pencil or my finger, it will not let me select the item. The pencil is fully charge and the tip of the pencil is tighten. Most of the time it’s when I am trying to duplicate an item and the only way I can get another shape is to create it if I am lucky. Most of the time I will have to exit out of the program on the IPad and reopen it and it will work for a few but then I have the same issue again and again.

   It… more

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   Need More Info  ·  Nitish Agarwal responded

   Hi,

   Make sure you have selected Selection tool while trying to select an object. If you still faces the problem please share a video with us. You can turn on “Show taps as a blue dot” from Application Settings > Input.

   Thanks

2. Rotation handle behind tools-popup for selected object - Illustrator for Ipad

   When an object is selected and user rotates object 180deg with the rotation handle (handle is down/at bottom whereas default it starts above object) the pop-up with tools/options for the object (opacity, stroke, layer stacking, nudge, trash/delete, etc) is layered above the rotation handle in the UI making it impossible to rotate the object again without using the properties panel.

   In light of this, a global suggestion (may not be feasible based on how apple pencil works):
   if the pencil can be detected a short distance from touching the display, perhaps show a cursor with contextual clues as to what the user will do when the pencil touches the display. For instance, hover the pencil close to but not on the corner of a selected object and see the "rotate" cursor that shows up in the desktop version when the cursor is placed in that same position.
   Do the same for a hover-cursor, show a resize/scale cursor when placed on the object's re-size/scale handles to indicate that a resize or scale operation will be done when the pencil touches the display.

   When an object is selected and user rotates object 180deg with the rotation handle (handle is down/at bottom whereas default it starts above object) the pop-up with tools/options for the object (opacity, stroke, layer stacking, nudge, trash/delete, etc) is layered above the rotation handle in the UI making it impossible to rotate the object again without using the properties panel.

   In light of this, a global suggestion (may not be feasible based on how apple pencil works):
   if the pencil can be detected a short distance from touching the display, perhaps show a cursor with contextual clues as to what… more

   8 votes

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   Resolved (Comments Open)  ·  0 comments  ·  Delete…  ·  Admin →
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3. Internal snapping tolerance for positioning objects is way too high and can’t be changed

   There seems to be a default 'snapping' that is hard-coded. With all snapping and guides turned off under "precision" I still cannot move an object with as much fluid precision as I can on the desktop version w/o snapping turned on.

   I also cannot determine a way to select an object and then drag it by a single point to a single point of another object to 'snap' the points together as is possible on the desktop version.

   31 votes

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   10 comments  ·  Snapping  ·  Delete…  ·  Admin →
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   Need More Info  ·  Nitish Agarwal responded

   Hi,

   I am not reproduce this issue at my end, can you please share a video for the issue so that we can try it on our end.

   Thanks

4. Brush stopt

   Nu begint ook mijn penseel niet meer te werken, kan geen kleur-vulling activeren.

   Staving van mijn werk blijft een probleem, vaste vormen wel maar lijnwerk met potlood en penseel niet!

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   Need More Info  ·  Nitish Agarwal responded

   Hoi

   Probeer voor het penseel de kleur van de lijn te veranderen. Deel ook een video over het probleem waarmee u wordt geconfronteerd met de potloodtool

   Bedankt

5. In andere laag plaatsen in een dokument?

   Kan ik een item verplaatsen naar een andere laag? Is er een copy paste optie?

   1 vote

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   Resolved (Comments Open)  ·  Nitish Agarwal responded

   Hoi,

   U kunt een object verplaatsen door lang op de afbeelding in het lagenpaneel te drukken en het vervolgens naar de gewenste laag te slepen.
   Er is ook een optie voor kopiëren en plakken in het bewerkingsmenu.

   Bedankt

6. Desktop

   .aic files Doesn’t open on desktop, just. Errors out

   1 vote

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   Need More Info  ·  Nitish Agarwal responded

   Hi,

   Can you please share what error are you getting? Also, please make sure have the updated illustrator on desktop with you.

   Thanks
   Nitish

7. Ghost Artboard Labels

   There seems to be a weird glitch where I still have the label of an artboard showing despite it being deleted. When I change my viewport on the canvas, the artboard label stays in the same position on the screen. When I tap on it, the function to edit the artboard label still remains, however, doesn’t register the name change when attempted.

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   Need More Info  ·  Nitish Agarwal responded

   Hi,

   Can you please share a video reproducing this issue in a fresh file. If it is reproducible in any of the pre existing file you can share it with me at nitiagar@adobe.com

   Thanks

8. I can’t move the layers

   I would like that layers can move as I want. And sometimes my layers just dessapear

   42 votes

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   Need More Info  ·  Neeraj Nandkeolyar responded

   Please leave a comment if you’re still facing issues moving layers.

9. How to copy something to another file

   How to copy something to another file

   5 votes

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   Resolved (Comments Open)  ·  Nitish Agarwal responded

   Hi,

   You can copy art from one document by clicking copy in “Edit” menu in the right bar, then go back to home and open new document. Do a double tap or select “Paste” option from edit menu.

   Thanks

10. Can’t access properties, combine shapes, and other functions

    They are greyed out - is there a reason - I’m on an iPad Pro

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11. couple of bugs noticed

    some captured shapes from creative cloud jagged/fuzzy edges, not smooth & crisp “out of focus”

    some shapes from creative cloud don’t have the blue adjust selection on them when opened into canvas.

    3 votes

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    Need More Info  ·  Nitish Agarwal responded

    Hi,

    Can you please share a video to understand what exactly you are trying to say here?

    Thanks

12. Crashes when importing or placing PDF file

    The specific file is attached. The loading spinner appears and then the app crashes.

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    17 votes

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13. Organizational library

    The transfer of files between iPad and desktop are inconsistent. As a designer I have been transitioning to using my iPad for Illustrator. Files (.ai) on Apple desktop are not showing up on iPad Pro. Using other platforms for organization can manipulate the image and delays production.

    2 votes

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14. Color Picker Issue

    The color picker is inaccurate when working on a Desktop Ai file with the iPad Ai app. It chooses a color that is close, but it should be accurate since these are solid vector shapes.

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    9 votes

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    Need More Info  ·  Nitish Agarwal responded

    Hi,

    Can you share a video explaining the difference that you are seeing on desktop and ipad.

    Thanks

15. Unable to open CC files on iPad

    Navigate to CC to access files: “to view this folder you must authenticate in CC app”

    Open the CC app and then what? Zero clues, zero ways to authenticate. Ultimately no ways to access the files within illustrator. Frustrating as this means a trip to the Mac in the office, just to check a couple of client files.

    To be fair the Creative Cloud app is a disgrace, whether you access from PS or other apps, the design is OK, but usability is circa 2/10 and no way to feed back on it.

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16. I can't make the text I write to follow the line I draw, how can I do this
    3 votes

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    Resolved (Comments Open)  ·  Nitish Agarwal responded

    Hi,

    Please follow below link to understand how we can use type on a path.
    https://helpx.adobe.com/in/illustrator/using/create-text-designs-ipad.html

    Thanks

17. Unable to rename layers

    I assume double clicking
    renames layers but I’m unable to do so and cannot find a way to do it

    2 votes

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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    The way to rename layers is to flick the layer name in the layers panel to the left and click on ‘T’ icon to rename the layer.

18. Coloring via Blob Brush doesnt save! Save work only with filled pen!

    2h lost, do something with this pls

    8 votes

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19. Y positioning bug in Properties panel

    Using iPad Pro 9.7 with iOS 14.0.1 and Illustrator 1.0.2:
    Selected a path using direct selection tool. In Properties panel, attempted to alter Y position by using scrubbing control. At first the position moved a small amount as expected, but suddenly the numbers blew up to astronomical values. Tried to get it back to original value by typing original value in Y value box but it would not accept input, only would change to different astronomical values.

    7 votes

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    Need More Info  ·  Nitish Agarwal responded

    Hi,

    Please share a video of this issue.

    Thanks

20. Keyboard crashes

    When using the type tool and you tap the keyboard to bring up the keyboard it sometime crashes.

    25 votes

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    Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Need more information here – does the application crashes while brining up the keyboard or is it that the keyboard collapses as soon as you bring it up?