216 results found

1. Automactically Crashing Mutiple Times

   My Illustrator app (beta v28.7) always automatically crashes after a few minutes when using it. This happened this morning and I don't the reason why. I just opened the file <50MB

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2. Issue with Selection Tool

   Unable to work on the image/text scaling with the selection tool. Problem persisted even after restarting pc or app.

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3. BUG: Scripting from C#, arm64, Windows 11

   Unable to cast COM object of type 'System.__ComObject' to interface type 'Illustrator.Application'.
   This operation failed because the QueryInterface call on the COM component for the interface with IID '{95CD20AA-AD72-11D3-B086-0010A4F5C335}' failed due to the following error:

   No such interface supported (0x80004002 (E_NOINTERFACE)).

   The code
   Illustrator.Application appInstance = (Illustrator.Application)Activator.CreateInstance(Type.GetTypeFromProgID("Illustrator.Application"));

   ---

   Note: Code moved from Windows 10 Intel machine where it works fine.

   Thanks for looking into this ... and for a great beta product!

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4. I cannot scale objects on any file.

   I cannot scale objects. I can only move them with selection tool.

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   You have accidentally disabled the bounding box, most probably with the Ctrl+Shift+B hotkey.

   You can toggle it back using the same keyboard shortcut, or with the View > Show Bounding Box command.

5. An action to open an existing document fails to run with a hotkey assigned if no documents are opened

   An action to open a specific local document with F3 shortcut or any other F-key assigned fails to run it does not work when no files are open.

   Runs fine when run with the Play Current Selection button, only the key is ignored. Also works if there is a new file or an existing document present.

   This problem has been going on since AI 21.

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6. Effect dialogs from Photoshop Effects section in the Effects menu display as blank, with only buttons visible

   The screen turns to a blocked out white, whenever I open the effect gallery. This problem only occurred in Illustrator Beta, and not PSD beta.
   See screenshot for visual

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   10 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. I can't turn on toolbar in AI ​​beta 28 version, hotkeys don't work

   Error description below

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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Which version gives this error?

   What is the locale are you using?

8. 계속적인 충돌로 2초마다 꺼짐
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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Debug assert failure on launch: "deleted UI_Dialog is getting accessed."

   Debug Assert failed!
   {
       expression: "false"
       hash: "f6c2db28-0165-6d4d-f62a-107700000026"
       message: "deleted UI_Dialog is getting accessed."
       sourceFile: "D:\J\ws\ilst_main_beta\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvauxpui\adapters\src\Dialog.cpp"
       sourceFunction: "dvauxpui::adapters::Dialog::{ctor}::<lambda_06bed71ebe073d0b334b81e6b85040ef>::operator ()"
       sourceLine: "289"
       threadID: "30408"
       threadName: "main"
       timestamp: "2024-10-28T13:41:35.0Z"
   }
   
   -------------- StackTrace --------------
   dvaui::ui::UI_Node::UI_SizeChanged ( @ 0) (dvaui.dll+0x0000000000633133)
   dvaui::ui::OS_Window::UI_ScaleChanged ( @ 0) (dvaui.dll+0x00000000006D4B08)
   dvaui::ui::OS_Window::DoResize ( @ 0) (dvaui.dll+0x00000000006C800F)
   dvaui::ui::OS_Window::UI_DPIChanged ( @ 0) (dvaui.dll+0x00000000006CDB44)
   dvaui::ui::OS_Window::UI_DispatchEvent ( @ 0) (dvaui.dll+0x00000000006CEA91)
   dvaui::ui::OS_Window::UI_HandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D3BF9)
   dvaui::ui::OS_Window::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CC6B5)
   dvaui::ui::OS_Window::UI_UpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D7183)
   dvaui::datatransfer::OS_DropTarget::~OS_DropTarget ( @ 0) (dvaui.dll+0x000000000030639C)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000008071D6)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   dvaui::ui::OS_Window::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006CC0F4)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000FE3D)
   SendMessageW ( @ 0) (USER32.dll+0x000000000000F6CC)
   CharNextA ( @ 0) (USER32.dll+0x000000000005A1F6)
   KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x0000000000165D44)
   NtUserSetParent ( @ 0) (win32u.dll+0x0000000000002094)
   dvaui::ui::OS_Window::UI_SynchronizeParent ( @ 0) (dvaui.dll+0x00000000006D6E31)
   dvaui::ui::OS_ViewContainer::UI_SynchronizeParent ( @ 0) (dvaui.dll+0x00000000006B6794)
   dvaui::ui::OS_ViewContainer::UI_SetParent ( @ 0) (dvaui.dll+0x00000000002FDDAE)
   dvaui::ui::UI_Container::DeleteChildren ( @ 0) (dvaui.dll+0x000000000061789B)
   dvaui::ui::OS_Window::~OS_Window ( @ 0) (dvaui.dll+0x00000000006C7082)
   dvauxpui::adapters::Dialog::~Dialog ( @ 0) (dvauxpui.dll+0x000000000000EA35)
   dvacore::threads::CallFromMainThread ( @ 0) (dvacore.dll+0x0000000000226A44)
   dvacore::utility::RefCountedObjectWithWeakPtr::ReleaseUseCount ( @ 0) (dvacore.dll+0x0000000000297550)
   dvauxpui::adapters::Dialog::~Dialog ( @ 0) (dvauxpui.dll+0x000000000000E0EC)
   dvauxpui::Initialize ( @ 0) (dvauxpui.dll+0x000000000003F766)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x00000000001EDA37)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x0000000001E4DE00)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x0000000001F8BF7D)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x000000000224F50A)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x000000000024907F)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x0000000000192A19)
   dvauxphost::queue::TaskQueueBase::~TaskQueueBase ( @ 0) (dvauxphost.dll+0x0000000000009CFD)
   dvauxphost::UXPDescriptor::SetThisAsFirstParty ( @ 0) (dvauxphost.dll+0x0000000000021477)
   dvauxphost::queue::TaskQueueBase::execute ( @ 0) (dvauxphost.dll+0x000000000000A325)
   dvacore::threads::AdaptCurrentEventLoopAsExecutor ( @ 0) (dvacore.dll+0x0000000000207C34)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000008071D6)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   dvacore::threads::AdaptCurrentEventLoopAsExecutor ( @ 0) (dvacore.dll+0x0000000000207DCC)
   dvacore::utility::OSComponent::GetType ( @ 0) (dvacore.dll+0x0000000000208A9B)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000FE3D)
   SendMessageW ( @ 0) (USER32.dll+0x000000000000F6CC)
   GetWindowDpiAwarenessContext ( @ 0) (USER32.dll+0x0000000000047E53)
   KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x0000000000165D44)
   NtUserPeekMessage ( @ 0) (win32u.dll+0x00000000000012B4)
   PeekMessageW ( @ 0) (USER32.dll+0x000000000000851F)
   PeekMessageW ( @ 0) (USER32.dll+0x0000000000008497)
   PeekMessageW ( @ 0) (Illustrator.exe+0x0000000000936BF1)
   PeekMessageW ( @ 0) (Illustrator.exe+0x0000000000807093)
   exo::app::AppBase::InvokePostEventProcessing ( @ 0) (exo.dll+0x000000000000A82D)
   exo::app::AppBase::TerminateWorkspace ( @ 0) (exo.dll+0x000000000000BFB8)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000008071D6)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   exo::app::AppBase::PostEventProcessing ( @ 0) (exo.dll+0x000000000000ADD4)
   exo::app::OS_AppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000EBA8)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000EC7E)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000809B26)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000007615F8)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000722621)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000009636C9)
   gudeVersion ( @ 0) (Illustrator.exe+0x0000000001CB49B6)
   BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x0000000000035767)
   RtlUserThreadStart ( @ 0) (ntdll.dll+0x00000000000AD03C)
   

   Debug Assert failed!
   {
       expression: "false"
       hash: "f6c2db28-0165-6d4d-f62a-107700000026"
       message: "deleted UI_Dialog is getting accessed."
       sourceFile: "D:\J\ws\ilst_main_beta\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvauxpui\adapters\src\Dialog.cpp"
       sourceFunction: "dvauxpui::adapters::Dialog::{ctor}::<lambda_06bed71ebe073d0b334b81e6b85040ef>::operator ()"
       sourceLine: "289"
       threadID: "30408"
       threadName: "main"
       timestamp: "2024-10-28T13:41:35.0Z"
   }
   
   -------------- StackTrace --------------
   dvaui::ui::UI_Node::UI_SizeChanged ( @ 0) (dvaui.dll+0x0000000000633133)
   dvaui::ui::OS_Window::UI_ScaleChanged ( @ 0) (dvaui.dll+0x00000000006D4B08)
   dvaui::ui::OS_Window::DoResize ( @ 0) (dvaui.dll+0x00000000006C800F)
   dvaui::ui::OS_Window::UI_DPIChanged ( @ 0) (dvaui.dll+0x00000000006CDB44)
   dvaui::ui::OS_Window::UI_DispatchEvent ( @ 0) (dvaui.dll+0x00000000006CEA91)
   dvaui::ui::OS_Window::UI_HandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D3BF9)
   dvaui::ui::OS_Window::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CC6B5)
   dvaui::ui::OS_Window::UI_UpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D7183)
   dvaui::datatransfer::OS_DropTarget::~OS_DropTarget ( @ 0) (dvaui.dll+0x000000000030639C)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000008071D6)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   dvaui::ui::OS_Window::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006CC0F4)
   CallWindowProcW ( @ 0)

   … more
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10. Issue with Chinese Input Method in Adobe Illustrator

    The issue manifests when I attempt to type Chinese characters after switching the input method. No characters appear, and it seems as though the input is not being recognized or rendered in the document. I have tried several input methods and checked for any updates or settings that might resolve the problem, but the issue persists.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Rethink Modal Dialogs

    Here is a significant issue that many users, including myself, have encountered while using Adobe Illustrator—the frequent appearance of popups and modal dialog boxes. These interruptions disrupt the workflow and hinder productivity, which is highly frustrating and inappropriate for a professional design software.

    While I understand the importance of notifications and updates, the current implementation of popups often feels intrusive and unnecessary. These interruptions not only break concentration but also obscure parts of the workspace, causing unnecessary delays in completing tasks. Complicated transformations that require detailed selections get ruined when you have to stop everything to click an OK button.

    Not only are these dialogs annoying, they are also highly inefficient for things like settings. Specifically, settings that involve brushes or shapes (blob tool, paintbrush, pencil, eraser, spray tools, smooth tool) All of these built-in Illustrator tools need a way to continually adjust the settings with live preview without breaking workflow. If I am erasing some details around a shape, I would like to slowly decrease the brush size as I reach into a tight area. But because I have to endure a modal dialog box, I lose track of where I am at (since the dialog box covers what I am working on) and I have no reference for my brush size.
    If you moved all alerts that were non-critical to a banner or side panel that didn't cover the workspace, that automatically collapsed, or was easily closable, it would improve the Illustrator experience 100 fold.

    If you would put the settings for the tool in a dynamic panel that let you adjust the settings while you worked and see the effects of the adjustments, it would be revolutionary for Illustrator.

    As a loyal user of Adobe Illustrator, I believe there are more user-friendly alternatives to delivering notifications and updates. For instance, utilizing non-intrusive banners or notifications within the application's interface would provide users with important information without disrupting their work.

    I kindly request that the development team consider eliminating popups and modal dialog boxes wherever possible. Right now the Illustrator interface is so reminiscent of the Alert dialog that it feels like Windows 3.1. By eliminating popup spam (adds for Mockup or other new services that nobody asked for) and preventing modal dialogs while implementing a way to change settings in real time, you would bring Illustrator up to the 2000s, maybe even late 2010s. This change would greatly improve the user experience and demonstrate Adobe's commitment to enhancing productivity for its users.

    NOTE: This is part of my request that Illustrator eliminate user error messages.

    Here is a significant issue that many users, including myself, have encountered while using Adobe Illustrator—the frequent appearance of popups and modal dialog boxes. These interruptions disrupt the workflow and hinder productivity, which is highly frustrating and inappropriate for a professional design software.

    While I understand the importance of notifications and updates, the current implementation of popups often feels intrusive and unnecessary. These interruptions not only break concentration but also obscure parts of the workspace, causing unnecessary delays in completing tasks. Complicated transformations that require detailed selections get ruined when you have to stop everything to click an OK button.

    … more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Illustrator Beta did not open properly. To be able to work I need to open a file there and then open a new file.

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13. Artboard resizes art with it after Beta V29.0

    I updated to Illustrator Beta 29.0 in place of the previous version, but it did not install any executables and would not open. I was able to uninstall what was there, reinstall 28.8, and then reinstall 29.0, keeping the previous version this time. Now, in 29.0, I can't resize my artboard without it grabbing and sizing all of the content.

    It doesn't matter if I have anything selected. Once I go to resize my artboard, it grabs everthing within its bounds. I have to select all and cut everything that is there in order to resize an artboard, then paste it back in place. It has only happened since the update. If I move things to the canvas, I can resize the artboard only. This is fine when I'm doing smaller pieces. However, when I'm have to have several very large artboards (8 @ 54" x 100") so I can set up a print file for trailer graphics, it isn't really an option. This is especially true when I'm determining how to fit several different items on an artboard, how I need to manually tile oversized graphics, and when I need to drag the length only to the end of the artwork.

    I updated to Illustrator Beta 29.0 in place of the previous version, but it did not install any executables and would not open. I was able to uninstall what was there, reinstall 28.8, and then reinstall 29.0, keeping the previous version this time. Now, in 29.0, I can't resize my artboard without it grabbing and sizing all of the content.

    It doesn't matter if I have anything selected. Once I go to resize my artboard, it grabs everthing within its bounds. I have to select all and cut everything that is there in order to resize an artboard, then paste… more

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    2 comments  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The behavior with scaling contents of artboards with them is not a bug, but actually a long-awaited functionality requested here. You can disable it from Control panel or from Properties.

14. Opening a file from Explorer does open Ai Beta, but does not load the file

    It is not possible to open an AI file through Windows and not in InDesign when I click on EDIT WITH, but only when I open in Illustrator File menu

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Using Pencil tool with Live Feedback enabled throws a UNXP error message

    It reported an error to me several times. I attach a screenshot

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All ,

    
    

    We have fixed this issue in the latest beta build 28.8.19.

    
    

    Please try out the beta , and let us know your observations.

    
    

    
    

    Regards,

    Aishwarya G Gadodia

16. Illustrator Beta workspace and preferences reset after updates

    Loving the beta app, but every time I update the workspace resets and I have to recreate it from a blank slate every time.

    29 votes

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    9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem is not fixed. As reported, the latest Beta build 28.5.26 resets preferences again. Please comment if you confirm this.

17. Display refresh upon scaling is pixelated

    Using the zoom tool or Command+ options to enlarge, the image is highly pixelated. And stays that way. I have to go back to Command 0 and start again.

    On top of this, the rainbow is a frequent visitor. While doing the most basic of things like turning a layer off or on, and definitely while enlarging the image.

    This does not happen all the time but usually after the application has been use for a while, like it's tired! Very annoying.

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    7 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Black and White Bitmaps Incorrectly Converted on Import

    Subject: Bug Report: Black and White Bitmaps Incorrectly Converted on Import

    Product: Illustrator (Desktop) Beta

    Version: 28.7 65 (64-bit)

    Operating System: Windows 11

    Steps to Reproduce:

    Open Illustrator and create a new document.
    1. Set the Document Color Mode to either CMYK or RGB.
    2. Import a black and white bitmap image.
    4. Observe the color mode of the imported bitmap.

    Expected Result:
    The black and white bitmap should remain in black and white upon import, regardless of the Document Color Mode. The white areas of the bitmap should remain transparent. We should be able to change the color of the image.

    Actual Result:
    The black and white bitmap is converted to either CMYK or RGB, depending on the Document Color Mode. The areas that are supposed to be transparent become white.

    Additional Information:

    • Black and white bitmaps that were previously imported before the update remain imported correctly and retain their black and white color.
    • This issue started occurring after the latest update to the Illustrator (Desktop) Beta.
    • Included screenshots show black and white bitmaps displaying as RGB and CMYK, respectively.

    Impact:
    1. This bug affects the accuracy and quality of imported black and white bitmaps, disrupting workflows that rely on precise black and white imagery.
    2. Users are unable to assign a color to the black and white bitmap, as it remains in black and white regardless of attempts to change the color.
    3. The white areas of the bitmap, which are supposed to be transparent, become white upon import, affecting the design and composition of artwork.

    Temporary Workarounds:
    a. Use an older version of Illustrator instead of the beta version.
    b. Use the following steps within the beta version:

    1. Select the image.
    2. Go to Object > Rasterize...
    3. Select the following options: Color Model: Bitmap Resolution: (desired Resolution) Background: Transparent

    Thank you for your attention to this matter. Please let me know if any additional information is needed.

    Best regards,

    Mark Reategui

    Subject: Bug Report: Black and White Bitmaps Incorrectly Converted on Import

    Product: Illustrator (Desktop) Beta

    Version: 28.7 65 (64-bit)

    Operating System: Windows 11

    Steps to Reproduce:

    Open Illustrator and create a new document.
    1. Set the Document Color Mode to either CMYK or RGB.
    2. Import a black and white bitmap image.
    4. Observe the color mode of the imported bitmap.

    Expected Result:
    The black and white bitmap should remain in black and white upon import, regardless of the Document Color Mode. The white areas of the bitmap should remain transparent. We should be able to change the color of… more

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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19. Auto Spell Check red wavy underlines on exported raster images

    The red wavy underlines denoting misspellings are still visible in Save for Web raster images. This issue occurs only in beta version 29.0.38 and is not present in the production version 28.7.1

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Illustrator team is able to reproduce this issue and currently under investigation.

20. 当我在复制对象的同时复制参考线,复制速度会变得异常缓慢,如果单独复制参考线也会变的非常缓慢,但是将参考线转为对象之后,复制速度会非常快.

    之前有一个测试版有解决过这个问题,但是后面更新的所有版本又重新出现了这个问题.这样会让设计的过程变的非常缓慢.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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