Ziaullah

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  1. 1 vote
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    1 comment  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    I got your issue and right now there is no way to open it automatically in Properties panel when the live shape is selected.
    However if it is hindering your workflow you can use Transform Panel.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  2. 1 vote
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

    Ziaullah commented  · 

    Hi,

    Thanks for reporting the issue.
    If you have set password only to restrict Editing,Security and Permission settings then its preview will be shown in Gmail.If you don't want to show preview then you need to apply password on Open the Document as well.
    Please let us know if Gmail Preview get visible even after applying the password on Open the Document.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  3. 12 votes
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    10 comments  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Ziaullah commented  · 

    Hello All,

    I observe your Work-space and do the same arrangement at my side and I observe that the issue is with previous versions as well.This is due to all non re-sizeable panels on the top(on focus), if we put re-sizeable panels on the top, issue can be solved.
    Please let me know if I can help in arranging.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

    Ziaullah commented  · 

    Hi,
    I have seen the video and the screenshot shared.I am able to reproduce the issue at my end.
    Internal Bug ID to track the issue is AI-4210252.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

    Ziaullah commented  · 

    Thanks for reporting the issue.
    We are unable to get the issue.Please provide a video for both the Essentials and Essentials Classic so that it can be easy for us to know the issue.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  4. 3 votes
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    Need More Info  ·  3 comments  ·  Illustrator Bugs » Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    I am not able to reproduce the issue.I request you to kindly share a video.
    Also i am not able to understand what you have mentioned," I need to be able to customize what I need to keep open for my workflow optimization".
    Kindly brief it so that i am able to understand it.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  5. 2 votes
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    1 comment  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    I am not able to reproduce the issue.I request you to kindly share a video and the .ai file.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  6. 4 votes
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    Need More Info  ·  6 comments  ·  Illustrator Bugs » Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    I am not able to reproduce the issue.I request you to kindly share a video of the same.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  7. 2 votes
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    2 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.

    We are unable to reproduce the issue, please tell me the exact scenario in which you are encountering the issue.
    Please provide a video of the issue so that we know the issue more.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  8. 18 votes
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    30 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ziaullah commented  · 

    Thanks for Reporting the issue.
    We are unable to reproduce the exact issue in which it is jumping to Artboard.

    However we have an issue in which Zooming is happening on wrong document when we are switching using ⌘+Tilde (~) to switch between files.Internal Bug ID to track the issue is AI-4207490.
    Please provide a video of the issue so that we know the issue more.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  9. 10 votes
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    4 comments  ·  Illustrator Bugs » Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting.
    We are able to reproduce both the issue on our end.Internal Bug ID to track the issues are AI-4210138 and AI-4208827.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  10. 132 votes
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    87 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ziaullah commented  · 

    Hello Iara,

    Thanks for Reporting,
    We are able to reproduce the issue. Internal Bug ID to track the issue is AI-4209657.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

  11. 7 votes
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    8 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
    Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

    Ziaullah commented  · 

    Thanks for reporting.
    We are able to reproduce the issue on our end.Internal Bug ID to track the issue is AI-4208827.

    Regards,
    Mohd Ziaullah
    Illustrator Engineering Team

    Ziaullah commented  · 

    Thanks for reporting the issue.
    We are able to reproduce the issue and internal bug id to track the issue is AI-4208827.

    Thanks,
    Mohd Ziaullah
    Illustrator Team

  12. 13 votes
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    16 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ziaullah commented  · 

    Thanks for reporting the issue.
    I am able to reproduce the issue at our side.Internal Bug ID to track the issue is AI-4209932.

    Thanks,
    Mohd Ziaullah
    Illustrator Engineering Team

  13. 1 vote
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    4 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    I am not able to reproduce the issue.I request you to kindly share a video of the same.
    Also i want to know which Windows system you are using?
    And one thing you can try to quit Illustrator,log out and log in and Launching Illustrator again after changing the display setting.

    Thanks,
    Mohd ZIaullah
    Illustrator Engineering

  14. 1 vote
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    Declined  ·  2 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    If PDF saved with "Illustrator Editing Capabilities" then only its all page can be open in AI, otherwise only 1 page can be open.
    Please ask the user that while saving pdf if he/she check the "Preserve Illustrator Editing Capabilities" in PDF save dialog.

    Thanks,
    Mohd Ziaullah

  15. 3 votes
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    1 comment  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    We are able to reproduce the issue and internal Bug ID AI-4209657 is to track the issue.

    Thanks,
    Mohd Ziaullah
    Illustrator Engineering Team

  16. 12 votes
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    1 comment  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ziaullah commented  · 

    Thanks for reporting the issue.
    We are able to reproduce the issue and the internal Bug ID to track the issues are AI-4209810 and AI-4204929.

    Thanks,
    Mohd Ziaullah
    Illustrator Team

  17. 7 votes
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    4 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Ziaullah commented  · 

    Thanks for reporting the issue.
    We are able to reproduce the issue and internal bug id to track the issue is AI-4208827.

    Thanks,
    Mohd Ziaullah
    Illustrator Team

  18. 28 votes
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    27 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    We are able to reproduce the issue on Windows Surface Pro 3 and Dell Touch Laptop with 2 Finger gesture but not with Touch Pad.
    Internal Bug ID to track this issue is AI-4209713.
    Did you are observing the issue with Touch Pad as well?

    Thanks,
    Mohd Ziaullah

  19. 8 votes
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    1 comment  ·  Illustrator Bugs » Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.We are able to reproduce the issue.
    Internal Bug ID to track this issue is AI-4208585.

    Thanks,
    Mohd Ziaullah

  20. 2 votes
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    6 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Ziaullah commented  · 

    Thanks for reporting the issue.
    Internal Bug ID to track this issue AI-4208849.
    We will inform you once it get resolved

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