Rob Hutchings
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17 votes
An error occurred while saving the comment Rob Hutchings
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21 votesRob Hutchings
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2 votesRob Hutchings
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7 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.
Thanks & Regards,
Raghuveer SinghRob Hutchings
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9 votesRob Hutchings
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11 votes
Hi,
Apologies for the inconvenience caused. Please provide some information in order to reproduce the issue on our end. Please provide the below information –
The version of Illustrator you are using ?
Hardware details?
Your operating system?
Is this happening even with a small file?
Can you please share the file with which this is happening every time you save on server?This will help us to investigate into the issue.
Rob Hutchings
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16 votesRob Hutchings
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14 votesRob Hutchings
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74 votesRob Hutchings
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281 votesRob Hutchings
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Option to export to clipping mask boundaries
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Artboard 1.png 317 KB -
Artboard 2.png 7 KB -
Artboard 1.png 7 KB -
Outline View.PNG 31 KB -
Exports Fine.PNG 35 KB -
Issue Exporting.PNG 28 KB -
Ekran Kaydı 2019-01-04 12.27.16s2.mov 27590 KB -
Screen Shot 08-29-18 at 02.10 PM 001.PNG 214 KB -
CE-serving_.jpg 56 KB -
Untitled-1-01.jpg 63 KB -
Untitled-1-01.png 33 KB -
Illustator_ClippingMask_Bug.ai 188 KB -
Screen_Shot_2017-09-28_at_10.01.53_AM.png 314 KB -
Export.jpg 27 KB
512 votesHi Everyone,
The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.
What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback.
An error occurred while saving the comment Rob Hutchings
commented
2019 and this is still an issue - please give us a checkbox to exclude content beyond any clipping mask!
If you can't fix it in your own way can't you enact it so that the checkbox 'fakes' the fix by running its own internal postprocessing to trim away any transparent pixels - very similar to Photoshop's Trim > to transparent pixels command??
Rob Hutchings
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41 votesRob Hutchings
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1 vote
As Scott Falkner says in comments, you can clip a whole layer if you select a path you want to use as a mask, then open the Layers panel and select Make Clipping Mask from the flyout menu.
An error occurred while saving the comment Rob Hutchings
commented
Thanks Scott - deleting this as no longer relevant
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18 votesRob Hutchings
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4 votesRob Hutchings
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21 votes
The issue seems to be fixed in the latest version of Illustrator.
Please try to test it and reply back if it works as expected for you.
An error occurred while saving the comment Rob Hutchings
commented
I have this issue and have had it for a number of versions upto the latest 23.0.1. I seem to recall it coming in around the time the UI was given an overhaul, although the tab ruler seemed to have gotten forgotten.
I think you'll find that the issue isn't setting it to zero, but resetting the left indent to the same point as the first indent. If you set the first line indent to 10 and then try to set the left indent to 10 it doesn't work. It doesn't matter if you set it in the x. box or try to drag (the ridiculously small) marker along the ruler.
The workaround that I have adopted for the past couple of years is to set the x. position to whatever you want + 0.001 as this seems to be more accurate than the system allows for. So for 10 use 10.001 and when you hit tab it'll miraculously change to 10. Anything higher 0.1 or 0.01 and the specific measurement will stick.
Rob Hutchings
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115 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Rob Hutchings
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9 votes
An error occurred while saving the comment Rob Hutchings
commented
While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.
Steps to recreate:
1. Select two objects, one of which is a compound shape
2. Make the compound shape the key object (click on it while selected)
3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.Result:
The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.Expected result:
The key object should stay put and the 2nd object moves to the specified distance from the key object.Note:
Expanding the compound shape using the pathfinder palette and repeating the steps above causes the key object/spacing to behave as it is expected to.The attached video demonstrates the expected behaviour first and then highlights the issue. The video also shows a second issue whereby when you choose a key object without the Align palette at the forefront, the distribute spacing text entry point is greyed out.
Could be related to the following issues:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32727160-smart-guides-does-not-align-to-compound-shapes
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36007084-compound-shape-bounding-box-issuesRob Hutchings
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71 votesRob Hutchings
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146 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Rob Hutchings
commented
Anyone still experiencing issues especially relating to Key objects within groups could you lend your voice to these two posts as this is now marked as complete:
I completely agree!
Hopefully by updating compatibility to the later versions we'll no longer need to revert to PDFs that inherently contain a lot of triangulated hatches!!!