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Steve Edwards

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  1. 15 votes
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    7 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

    Steve Edwards supported this idea  · 
  2. 4 votes
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    1 comment  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Steve Edwards supported this idea  · 
  3. 2 votes
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    0 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Steve Edwards shared this idea  · 
  4. 1 vote
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    0 comments  ·  Illustrator Feature Requests » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Steve Edwards shared this idea  · 
  5. 18 votes
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  6. 16 votes
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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Steve Edwards commented  · 

    In answer to Ritika's questions:

    Were you connected to any network printer?
    No, just connected to the VPN. Not doing anything across it.

    How were you connected to the internet? WIFI or through LAN
    WiFi

    On which operating system are you facing this slowness issue?(WIN or MAC)
    MacOS 10.14.5

    Version of Illustrator you are working on?
    23.0.4

    I can't understand why it goes slow when connected to VPN. Is Illustrator constantly connecting for some reason. I've also noticed it runs slowly not on VPN sometimes. Everyone in the office complains of the same thing. It'll go slow for half an hour randomly and then work normally again. It's like it's connecting to something.

    Does Illustrator have anything that needs an active internet connection to work? None of the other CC applications seem to have this issue - just Illustrator.

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    Steve Edwards commented  · 

    I am also having the same problem. If connected to our company VPN, doing anything in Illustrator is very slow and keeps crashing Illustrator. This is when doing anything on the local drive, not the VPN, just connected to it. Quitting the VPN then makes Illustrator work like normal. We have 3-4 different Macs that have the same problem. Running Mojave and Illustrator 23.0.3.

    Steve Edwards supported this idea  · 
  7. 1 vote
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    0 comments  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Steve Edwards shared this idea  · 
  8. 1 vote
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    3 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Steve Edwards commented  · 

    This is definitely still a problem. If we double click a file without Illustrator open, none of the panels on the right appear even though they're ticked in the Window menu. You can't get them back without reloading Illustrator and then if you do the same (so double click a file to open it) it works. If you open Illustrator on it's own, it just works all the time.

    As I've already mentioned, it's doing it on more than one Mac on the very latest version of Illustrator. Please help as it's really annoying!

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    Steve Edwards commented  · 

    We're still having this issue even on 23.0.2. It's happening on multiple Macs so it can't be a preferences issue.

    Steve Edwards shared this idea  · 
  9. 1 vote
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    0 comments  ·  Illustrator Feature Requests » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Steve Edwards shared this idea  · 
  10. 7 votes
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    Declined  ·  Ashutosh Chaturvedi responded

    With the introduction of multipage PDF open it is not possible for us to tie the range field to the thumbnail previews. It is not possible for us to predict the user intent just based on previews he/she has seen. Here is one example user preview pages 1 to 3 and then decided to open pages 1-2.

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    Steve Edwards commented  · 

    There are multiple threads about this same topic. I can't believe that it's not possible to change. Can we at least have the option to go back to the old way if you won't fix it?

  11. 8 votes
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    4 comments  ·  Illustrator Feature Requests » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Steve Edwards commented  · 

    Adobe claim to have resolved the issue but it really doesn't work. You should be able to preview a page and it update the actual page it's going to open. I'm forever having to open the file twice because I keep forgetting that a feature that used to work is now (in my opinion) broken!

    Steve Edwards supported this idea  · 
  12. 1 vote
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    5 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Steve Edwards commented  · 

    Do you have GPU Preview turned on? In my experience, that does odd things with paths in Illustrator. I'm out of ideas otherwise.

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    Steve Edwards commented  · 

    Does the type have a stroke applied to it? If so, it will only subtract the path from the red object and ignore the stroke. If that is the case, you'll need to outline the stroke and then unite the objects then subtract it from the red circle.

  13. 468 votes
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    Under Review  ·  100 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Steve Edwards supported this idea  · 
  14. 51 votes
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  15. 57 votes
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    41 comments  ·  Illustrator Feature Requests » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Everyone,

    We have improved the working experience of Free Distort tool. Now the bounding box will not reset! This functionality now is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback

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    Steve Edwards commented  · 

    This tool really should work the same way as in Photoshop. Having the bounding box reset to an outer rectangle every time you drag a handle makes it completely useless!

    Steve Edwards supported this idea  · 
  16. 40 votes
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    60 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Steve Edwards commented  · 

    Just found the issue today and it is very annoying. You have to draw roughly what you want then reset the angle in the Gradient panel. Really not ideal and we're convinced it worked fine in CC2018.

    Steve Edwards supported this idea  · 
  17. 657 votes
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    426 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Steve Edwards commented  · 

    I was also using the beta version without this issue and on the release build still don't get this issue. We only have 1 Mac in the studio that we get this error on which is exactly the same spec as mine.

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    Steve Edwards commented  · 

    Got the same problem on one of our Macs (2013 MacBook Pro 13-inch, 2.8GHz i7,, 16GB 1600MHz DDR3, Iris 1536MB running 10.13.6). Got 3 other Macs running Illustrator and haven't had the same issue on those yet.

  18. 615 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    NOTE:
    1. You will have to reset your toolbar once if it is already disturbed. refer to this knowledge base to see how you can reset – https://illustrator.uservoice.com/knowledgebase/articles/1900963
    2. What we have fixed is the tool bar is no longer editable as long as it is not in the toolbar edit mode

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Steve Edwards supported this idea  · 
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    Steve Edwards commented  · 

    Having the same problem but only on one of our Macs. It's the same Mac that's also having the out of memory preview problem that a LOT of people seem to be having so may be related.

  19. 11 votes
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    Steve Edwards supported this idea  · 

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