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Lance

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  1. 3 votes

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    Lance supported this idea  · 
  2. 1 vote

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    4 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    Lance commented  · 

    I wonder if this is a windows OS version specific problem. I updated today and have no issues on my employer's 32in 4k monitor with Win10 UI scaling at 125%.

  3. 6 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Lance commented  · 

    This has been a long standing issue with Illustrator, at least on Windows. It has something to do with whether the application window is maximized or whether the user has click-dragged each edge to re-size the window.

    I've always found that in maximized window mode I have more issues with this; typically everytime I double-click an illustrator file to open it.

    If I manually drag each application border; top, bottom, left and right edges to the screen's edge then this issue does not happen very often.

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  4. 22 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    Husaln,

    Is your file something you'd feel comfortable attaching to a comment here? That'd be the best way to share it, unless its contents are of a sensitive or proprietary nature.

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    Lance commented  · 

    I have never seen this behavior, but it sounds like some sort of bug in illustrator's color engine or color management.

    My system:
    Windows10
    Illustrator 25.4.1 (an other versions back to Illustrator CC 2015-ish)

    Has anyone with this issue ever re-set their preferences? It's a major hassle if you have customized illustrator's preferences to the n'th degree, but sometimes the prefs file gets corrupted and needs to be re-set. I like to backup the folder that the prefs file is in at least once every 6mo.

    My prefs file is located here:
    C:\Users\yourWindowsUsernameHere\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\en_US\x64\

    look for the "Adobe Illustrator Prefs" file and rename it to "Adobe Illustrator Prefs.old" (just so you don't trash a potentially good prefs file) Illustrator will build/create a fresh prefs file when you run the software next.

    I'd be very interested in examining an example *.ai file wherein the issue is observed to have happened, to see if the behavior continues on my system. Somebody with the issue care to share a file?

  5. 10 votes

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  6. 3 votes

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    1 comment  ·  Illustrator (Desktop) Feature Requests » Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Strokes  ·  Flag idea as inappropriate…  ·  Admin →

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    Lance commented  · 

    Does this only appear at very high magnification levels?
    Does it appear in raster images (jpgs, pngs) when exported?
    Does it appear in saved PDFs?

    It looks like a GPU rendering error. You could also try turning off the GPU settings in the preferences to see if that clears it up.

  8. 2 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » Align  ·  Flag idea as inappropriate…  ·  Admin →

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    Lance commented  · 

    Mark,

    I am unable to replicate the rotation behavior by opening the PDF in illustrator, discarding changes when prompted, then re-saving the PDF with the Illustrator default settings.

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    Lance commented  · 

    Mark,

    Can you tell if your uncropped PDF from illustrator shows this odd rotation?

    I have been experimenting and haven't been able to replicate. I wondered if the cropping in acrobat had something to do with it, but there aren't any rotation options in the crop settings, and my cropped test files don't exhibit any rotation.

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    Lance commented  · 

    A quick preflight check on the PDF for rotated objects finds they are rotated 0.783deg
    See screenshot

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    Lance commented  · 

    There's something odd going on for sure. When I open your PDF in illustrator, I get a warning that the file has been modified outside of illustrator. The options are to discard changes (preserving Ai editing ability) or keep changes (discarding Ai editing ability).

    If I discard the changes, the logo and text are still correctly horizontal. If I keep changes, I still get the slightly rotated art.

    The ai file you have uploaded gives me no issues, but it has a much larger artboard than the uploaded PDF's viewable area.

    Are you certain the PDF you uploaded hasn't been edited elsewhere besides Illustrator?

  9. 4 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    Can confirm this bug, still present in 2022.

  10. 3 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    Prepare to have your mind blown.

    Click to select an object in your artboard.
    Next, click the magnifying glass icon/button at the bottom of the layers pallet.

    ******

    That said, the 'click again to go to the next selected object' is a good idea that is not currently implemented.

  11. 1 vote

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    Lance shared this idea  · 
  12. 81 votes

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    68 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Lance supported this idea  · 
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    Lance commented  · 

    Is this cursor common to some function within illustrator on OS X, or is it an OS-level cursor of some kind?

    I work on windows and have never seen this at all. Makes me wonder if illustrator's functions are being ignored in favor of some OS-level key combination.

    **edit**

    I see from this apple support page:
    https://support.apple.com/guide/mac-help/pointers-in-macos-mh35695/mac

    that this cursor is the OS X "copy" cursor, activated by option-click. I don't think this should be showing up within illustrator.

  13. 38 votes

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  14. 12 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    I am able to replicate this behavior:

    1. Illustrator document in RGB mode, assign profile as sRGB (working space is AdobeRGB) drag+drop or copy+paste a jpg that is AdobeRGB, when prompted about the profile mis-match, whether to convert or not - select "convert". Note that this prompt only appears if you have the options set to warn of profile mismatches. See screenshot.

    2. Any RGB colored object will have it's largest/highest channel value reduced by 1. Same for colors with two equal channels and one lesser channel, for example 155,155,20 becomes 154,154,20.

    Note that if selecting "don't convert" at the prompt, the RGB color values of objects in the document do not change.

    The only RGB colored objects whos values didn't change when selecting "convert" on the profile mismatch prompt were these of equal channel values:
    100,100,100
    107,107,107,
    50,50,50

    Equal channel values that did change:
    203,203,203
    204,204,204
    220,220,220
    250,250,250

    My testing is obviously not exhaustive - I cannot possibly test every combination of channel values.

    I also did not test an AdobeRGB document and drag+drop sRGB file, but I did test CMYK color modes and the same kind of thing happens there as well, but the changes to the channels seem to be more evenly distributed to each channel - not just the channel(s) with the highest value.

  15. 2 votes

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    Lance supported this idea  · 
  16. 1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » Actions  ·  Flag idea as inappropriate…  ·  Admin →

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    Lance commented  · 

    Still unable to replicate this issue. I cannot make the group selection tool select a single point or bezier handle as appears to have happened in the video.

    single-click select or click-drag select combined with alt to duplicate the object causes me no issues at all.

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    Lance commented  · 

    No issues on my workstation.
    Win10 Enterprise 10.0.19043
    Intel i7-7700
    32GB RAM

  17. 3 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    Lance supported this idea  · 
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    Lance commented  · 

    This same kind of thing happens to me all the time when opening files if the illustrator window is maximized. It shrinks down to nothing and/or the pallets move around. It also happens when remoting into my workstation from a different workstation with a smaller monitor resolution.

  18. 2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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  19. 2 votes

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    Lance commented  · 

    Vika,

    Start with these screenshots:

    In Adobe Bridge, Edit > Color Settings

    Make sure something appropriate is selected. There are various settings that are general suggestions for various regions of the world. You can customize your settings specific to your workflow/production environment if none of the presets are appropriate. This dialog will also tell you whether color settings are synchronized or not.

    Once that's set, check the color settings in Illustrator via Edit > Color Settings

    Make sure it says color settings are synchronized. It's also probably a good idea to check other Adobe CC applications you use such as photoshop and/or InDesign, etc. to make sure the settings are synchronized. If settings are already synchronized correctly before you change anything in Bridge, then your Adobe CC color settings are probably not likely to be the issue.

    In that case it may be the settings for whether to warn the user of profile mismatches in the illustrator color settings dialog. It's sometimes best if you're regularly working with other people's files (though also sometimes very very annoying) to have all those checkboxes selected because It'll warn you anytime a color profile is missing, or doesn't match your working space.

    Each warning dialog will ask what you want to do in those cases - assign a profile, leave it alone (don't color manage the document), etc.

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    Lance commented  · 

    Vika,

    can you confirm that your color settings are synced in Adobe Bridge?

    Are the files in question raster images placed into an open illustrator document, or an existing illustrator document with placed raster images?

    Do all the colors become over-saturated, raster images and vector graphics both?

  20. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Align  ·  Flag idea as inappropriate…  ·  Admin →

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    Lance commented  · 

    Francesca,

    You have Align to Pixel Grid switched on. See the attached screenshot of your video.

    Click that off and try again, you may have better luck.

    A word of caution though, sometimes Illustrator's 'smart' guides and snapping don't work as well as we'd like so you may still struggle a little bit.

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