right-click on the ruler. Select units.

Very annoying and this is now happening in InDesign as well! Both Illustrator and InDesign used to be fine regarding these size preferences and you only had to set them once.
Please can Adobe fix this problem. Surely it can't be that hard?

Its every time I create a new document, and sometimes when I open other peoples work.
I only want to work in inches. Nothing else. Ever.
Don't get me wrong, I like MM, but my industry doesn't work in MM. It works in inches.

Set illustrator to the metrics you want. Close. Open illustrator. Create new file. Copy art from old file in new file fixes the problem for me.

This is happening again for me in v23.03.04. Please fix.

Why would you make documents default to pts? Has anyone EVER in the history of mankind had someone say "Hey Johnny, can you make me a graphic 432 pts by 597 pts?". Do they sell the points rulers at Office Depot now? just checking ;)

most annoying thing. Some documents I have open will be in inches (my preference as a product designer) and others will be in points. Even though when i open my preferences, it says general: inches. but surely, my transform tool stays in points. I can type my inch dimension with a " and it will convert it to points. so frustrating. this has been happening for years and finally i cannot take it anymore

Setting up a new document with inches in preferences then leaves transform in points. How do I change that?

... and yet here you are David wasting yet more time making your point

'surely pixels is the most common', maybe in your huge pond

It is MUCH less likely that many users will want to have multiple options for measurement units. Preferences should establish what a user generally want. So once a user has set Pixels to the unit of measurement that should be the default. Then if another unit is set for a document - that single document uses that unit and follow the document. I don't think Points is very commonly used at all. it should not be the default. surely pixels is the most common. It is so annoyingly wasteful of time that this many users have taken the time to make a comment. Consider that it might be 1% of people who take the time.

Absolutely fix this pt/vs inches issue. I'm dealing with it right now as a product designer. I can't get anything to work measurement wise. Also...Please work with apple so your software doesn't crash the OS every 10 minutes...both in AI and PSD.

BTW the above tip does work on Adobe cc 2019 with a doc open. Save pref units as millimeters/MM. then re-open prefs and save units as inches. Thanks Jude Wood!

please fix this bug!!! the preferences and/or units in the artboard set up should change the ruler and all units in the document. I want inches -- i work at a publication that uses inches!!!!!

even if i open a doc created in points, when I change the artboard and/OR preferences units to inches, the document should CHANGE!!!! for me the user, not you the coder.

Changing the units in Preferences won't change anything if your document is set up in another unit of measurement. It will work when creating new files but if you're working with a file that was created by someone else or before you switched your preferences, it will revert back to the native document settings. If this happens, open up the file that you want to change the units of measurement in and go to File > Document Setup, change "Units" to your preference, hit "OK" and then save the file before closing. It looks like document setup overrides preferences, which makes sense. Hope this helps everyone.

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Well, a student at Cornish just solved the issue: go to preferences, change to mm, press ok, then change again to inches. And please, fix the bug!

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THIS WORKED FOR ME TOO:

I'm having the exact same issue as well since updating to CC2018. I tried two things first that should have worked: (1) changing the units under preferences and (2) right clicking on the ruler and changing it to inches. No luck. Here is what worked, oddly: Start a new document (File>New), in the window that pops up, set the units to inches. Then click create. For some reason that works, it keeps those settings even after closing and reopening.

This centainly needs to happen. I've tried every trick to "fix" this on my Ai but every.single.time I open a new doc on Ai it once again is by default ... as points.

Adobe could for example develop the Preferences so that users could select their own preferences for the various alternatives we have-Web, Print etc. And the easiest way would be if this could be set in the General preferences.