Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1207 results found
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Import error when trying to export Illustrator settings
When attempting to export my Illustrator Settings (My Settings -> Export Settings...) to a file for backup I receive the error message "An error occurred. Settings were not imported."
2 votes -
saving to pdf press
Problem saving illustrator files to pdf "press"
2 votes -
Bug Report: Saving Design Files as PDFs from Illustrator
When I try to save an Illustrator file as a PDF that I've saved before, Illustrator asks me if I'd like to replace my old file with the new one I'm saving (which is normal). I click okay, and everything looks normal about the save, but Illustrator doesn't actually save over the old file with my new changes, unless I change the name of the file. This seems like a bug. If I ask it to replace my old file upon saving, I really would like it if it did.
2 votes -
"Save As..." behaving like "Save a Copy..."
Mac Catalina, Illustrator 2020. Anyone else experiencing this? Go to do a Save As and it saves a copy instead and keeps you in the original file? So annoying.
2 votes -
crash when saving on Illustrator 24.0.2 with PDF compatible option checked
The size of my work is large (around 2400 x 2400 mm), and every time I save with PDF compatible options checked the window turned white with (not responding) written on it. I even can't save my work properly. what's wrong with you guys.
please learn from IE downfall, adobe...Specs:
Intel i7-7700HQ
32GB RAM
Intel HD Graphics 630 Integrated Graphics
NVIDIA GeForce GTX 1050 4GB Dedicated VRAM2 votes -
Can't overwrite existing file
Mac OS 10.14 - Illustrator 24.0.2
2 votes -
in Version 24.02 when trying to export a single PDF with all art boards AI will only export single pages, why?
I updated to 24.02 this morning and now I am unable to save PDF files as multi-page documents. No matter what setting I select AI will only export whatever artboard I am currently working on at the time of export. This was not an issue for me yesterday. So frustrated.
2 votes -
Can't save as SVG
I can't save as SVG. Not with artboard and not without artboard. AI crashes. 4 times already. Need SVG for my laser cutter
2 votes -
Crashes while Saving larger files
My illustrator crashes my 2019 iMac every. single. time. I try to save large files I haven't had issues with in the past (1 month ago!). I have the most updated version of IOS as well as Illustrator. I'm very frustrated!
2 votes -
"operation cannot be completed for unknown reason [!now]" when outputting large png
Trying to export as png, art size is 80cm x 80cm, trying to save anything greater than 800ppi results in "operation cannot be completed..."
Operation is successful at anything up to 800ppi - file size at 800ppi is 120.9 MB.
2 votes -
Saving .ai file on Catalina taking way too long
Saving (command + S ) .ai file on Catalina taking way too long. Force quit applications says illustrator is not responding, left alone for about 8 minutes, it finally saves.
2 votes -
Double "replace" dialog boxes, no file name highlighting
When I use "Save a Copy" to render EPS files of multiple artboards, I get a "Replace" dialog box as the first AND last of four dialog boxes. Previous OS had just one Replace instance as the last step – same as Photoshop's "Legacy Save for Web."
In addition – and this is much more frustrating and tedious – the file name is not highlighted, forcing me to use the mouse to activate the dialog box (tabbing doesn't work) and then select the text apart from the file tag. Having to manually select text to begin file naming is RIDICULOUS.
2 votes -
New update (v24.0) save for web issue illustrator not responding while exporting
I can't export any file for web
illustrator crash and not responding while saving for web2 votes -
Can't save or Save As on new file in Illustrator
Using latest Catalina and latest Illustrator. I have 2 files open. One is an existing file which has been changed. I hit Save, but the file name continues to show the asterisk indicating that it needs to be saved. The other file is new and has not yet been saved. I go to Save As, get the beachball for a few seconds, then nothing. I can't save the file. Save a Copy also fails.
2 votes -
Exporting SVG: font name doesn't match system name of font - SVG text doesn't look as aspected
Hi,
this is a real issue ... :
https://graphicdesign.stackexchange.com/questions/27238/preserving-font-type-in-illustrator-svg-file
imho important to solve.
thx
2 votes -
Some files are gray in MacOS 10.15.1 open/place dialogs
When accessing the open/place dialog on MacOS 10.15.1, some file names are gray while others are the normal black. They are still selectable, but gray. It looks like you can't select them, though. Disconcerting.
2 votes -
Illustrator file not changing modification time and date after image link updating
When I modify a photoshop image and illustrator automatically updates the link you can close the file without saving so it recognized the image link modification but did not require a save when closed. at this point file date and time do not update to current image replacement. this poses a serious problem in the commercial print industry. Archiving files is based on modification dates and times. If you don't update time and date on file with new image placed it has not
been modified for archive. This is something that has changed in the recent cloud series updates. It…2 votes -
PDF Import Problem
Opening a PDF in Illustrator 2019 23.1.1 - I select which page I want to open eg. 2 of 2, and it only opens the first page (not the page I wanted). No I'm not inputing the page numbers in the preview page panel (just in case you think that I am).
Import PDF pages as links is 'unchecked'.
Troubleshooting:
1) It works correctly if I open 'all' page with 'links checked'.
2) It works correctly if I open 'all' pages with 'links unchecked'.2 votes -
The PDF is unprotected automatically after I save a protected file in Illustrator.
I had tried to open a protected PDF in illustrator and made some changes. After I clicked the "Save" button, I found that the PDF was not protected with password anymore. Could I keep it protected as original file do, without saving as a new file and protect it again? Thanks!
2 votes -
Receive PDF-X4 compatible PDFs when exporting X4 compatible
Files exported with X4 PDF standard do not get the X4 approval by the Acrobat preflight. It always mocks transparency color settings. Is there a setting that I'm missing or is it a built-in bug?
2 votes
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