1120 results found

1. relink bitmap file, or update link error

   every time i update the linked file, this annoying message always pop-up. it can't happen in the previous version of illustrator.

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2. Crash on save to old versions

   Whe you have vertically centered text areas and you try to save as an older version Illustrator crashes.

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3. Asset export password bug 24.2.3

   Illustrator info: 24.2.3 (64bit)

   System info:
   Windows 10

   Steps:
   If I export artboards to pdf using the asset export window - each file will be password protected without me specifying it.

   This only happens if the last pdf I saved manualy (using save as) was password protected. Asset export will use the same password that I entered for this file.

   This would be a nice feature if it was an option you could select or de select, but not when it happens without informing me.

   The only workaround I know of, is to save a dummy pdf with the correct settings before using the asset export, needles to say this is a damper on workflow efficency.

   The presets used does not have password protection enabled. I am reasonably sure you can't put passwords in the presets actually. I tried now, and the password protection option was not enabled when I applied the preset.

   Ton Frederiks LATEST
   Adobe Community Professional , a minute ago

   I can replicate that behaviour.

   You can report it here:

   https://illustrator.uservoice.com

   https://community.adobe.com/t5/illustrator/asset-export-password-bug/m-p/11370667?page=1#M189597

   Illustrator info: 24.2.3 (64bit)

   System info:
   Windows 10

   Steps:
   If I export artboards to pdf using the asset export window - each file will be password protected without me specifying it.

   This only happens if the last pdf I saved manualy (using save as) was password protected. Asset export will use the same password that I entered for this file.

   This would be a nice feature if it was an option you could select or de select, but not when it happens without informing me.

   The only workaround I know of, is to save a dummy pdf with the correct… more

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4. Export to EMF - Extra white border

   When exporting to EMF, an extra white border is added to the output file.

   Coordinates and size are integers.

   OS: Windows 10
   AI Version: 24.3

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5. SVG files doesn't open correctly. - Illustrator

   I have added as attachment the .svg files which aren't opened correctly, it is kinda only showing the filling.

   This problem accures in Illustrator Windows, and iPad OS, didn't tested on mac right now, but i don't have big hope.

   My guts tell me that there is a newer SVG standard, which isn't implemented yet?

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6. .aic cloud document recovery fails without warning.

   When Illustrator crashed while I was working on an .aic cloud document, I lost a day's worth of work even though the settings are set to auto save every 5 minutes. This has worked before with no problem but this time there was no autosave recovery when restarting and no temp files in %appdata% either.
   Granted I was careless and forgot to manually save, however at no point was there any indication from the software that auto save was not functioning. Maybe displaying a warning of some kind when this feature is not working would help.

   As a sidenote, when I talked to Adobe support about this issue they simply stated that Adobe recommends only working on files locally, which begs the question why implement a feature which is so unreliable that not even Adobe themselves can recommend using?

   When Illustrator crashed while I was working on an .aic cloud document, I lost a day's worth of work even though the settings are set to auto save every 5 minutes. This has worked before with no problem but this time there was no autosave recovery when restarting and no temp files in %appdata% either.
   Granted I was careless and forgot to manually save, however at no point was there any indication from the software that auto save was not functioning. Maybe displaying a warning of some kind when this feature is not working would help.

   As a sidenote, when… more

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7. Normal "Save" operation in recording Actions becomes a "Save as" operation

   Windows 10 Pro 64-bit 2004, Illustrator version 25

   When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

   My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

   Because during batching there is no option do convert the text.
   So I need a second run with recorded actions:

   • select all
   • convert all text to path (outlines)
   • save
   • close

   The normal save operation is required so this can work with any file in any folder!

   Changing the path for the "Save As" operation is a really annoying time killer.

   Please repair normal "Save" action!

   Windows 10 Pro 64-bit 2004, Illustrator version 25

   When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

   My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

   Because during batching there is no option do convert the text.
   So I need a second run with recorded actions:

   • select all
   • convert all text to path (outlines)
   • save
   • close

   The normal save operation is required so this can work with any file… more

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8. illustrator is unable to save this document ... due to some unexpected errors.

   Prior that, I get a message saying "This file has been modified outside Illustrator. Do you want to continue?" Then I click yes.

   Then... "Illustrator is unable to save this document ... due to some unexpected errors."

   I've been getting this message every now and then whenever I try to save a document. Started when I updated my Adobe Illustrator to version 25.0.

   Save a copy yields the same result.

   Adobe Illustrator version 25.0
   macOS Catalina version 10.15.6

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9. Allow a “create new folder” option, as the desktop version has.

   I don’t see any option to create a folder for files with this version. I can only create new files. I need to be able to create folders to keep all of my images organized. Right now, they’re all over the place. The desktop version has the option to create folders, and I don’t understand why this version doesn’t.

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10. Issues with using Assets Export in Isolation mode

    If you enter the isolation mode of any objects and try to export any artboard by using Assets Export, it will eventually generate the wrong assets. However, if you exit the Isolation mode and try again to the same process, it will be all fine.

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11. Please fix export SVG, Adobe illustrator, AI ruins vector graphics

    I used AI to create vector graphics for a game for around 3 months, until now, I moved to Affinity designer until AI fix their SVG export

    In AI a problem was always present:
    The SVG export.

    Adobe Illustrator ruins SVG graphic files:
    - Gaps between shapes
    - Gradient color unwanted alterations
    - Layers might overlay incorrectly
    - Wrong transparency percentage
    (All the above only after exporting in SVG format)
    (I only work using vector graphics, so the issues are all for vector graphics)

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    Please, fix vector graphic exporting in SVG format
    _

    1. Windows 10 home / Adobe Illustrator CC
    2. Exporting SVG vector files only
    3. I expected to keep the same appearance/quality than in the .AI format
    4. I got the issues posted above, meaning in a low quality and broken SVG graphic file
    5. -

    I used AI to create vector graphics for a game for around 3 months, until now, I moved to Affinity designer until AI fix their SVG export

    In AI a problem was always present:
    The SVG export.

    Adobe Illustrator ruins SVG graphic files:
    - Gaps between shapes
    - Gradient color unwanted alterations
    - Layers might overlay incorrectly
    - Wrong transparency percentage
    (All the above only after exporting in SVG format)
    (I only work using vector graphics, so the issues are all for vector graphics)

    ---

    Please, fix vector graphic exporting in SVG format
    _

    1. Windows 10 home / Adobe Illustrator CC
    2. … more

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12. image eps

    For some reason, as long as it is an eps file that needs to be placed or relinked to the image, it will be very slow

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13. Background Save does not work

    Background Save does not work in Illustrator unless very specific conditions are met (must be a PDF-compatible AI file). Many users prefer to work with PDF switched off - and background save should also work when saving the file as a PDF document. It's basically a half-finished feature and should work under all circumstances and conditions.

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14. Transparent PNG exporting fine but gives black background when importing

    I used Illustrator 24.1.1 to export transparent PNG images. I can use these images in other programs and as web images but when I want to use them in Illustrator again it opens with a black background. I've tried to copy and paste the images, I've tried to place it and even to open it and then drag it to my workspace. Nothing works. I'm using Windows 10.

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15. Objects imported from SVG have their gradients turned upside down

    Illustrator 24.2 on Windows 10 PC.

    Open the attached SVG file. Select the rectangle with the gradient. Now select the Rectangle tool and create another rectangle which will inherit the look of the first rectangle. Now we have two rectangles on the canvas which look the same.

    Yet their appearance in the Appearance panel is different — the imported object has the red color on the bottom while the newly created object has the red color on the top.

    It's not simply a cosmetic issue — if you drag and drop the appearance of the imported rectangle to another object, it will have its gradient turned upside down. I.e. it won't look the same as the object from which the appearance was copied.

    Illustrator 24.2 on Windows 10 PC.

    Open the attached SVG file. Select the rectangle with the gradient. Now select the Rectangle tool and create another rectangle which will inherit the look of the first rectangle. Now we have two rectangles on the canvas which look the same.

    Yet their appearance in the Appearance panel is different — the imported object has the red color on the bottom while the newly created object has the red color on the top.

    It's not simply a cosmetic issue — if you drag and drop the appearance of the imported rectangle to another object,… more

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16. illustrator exporting bug.

    When i export in the latest version, the file name reverts back to an older file name and tries to save it in the previous location. I need it to export as the same name as the ai file and in the same location as the current ai file. I've never had this issue in any older versions of illustrator.

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17. Save Indicator

    Recently updated to Illustrator 24.3. Thanks for fixing the shift - anchor point issue. Unfortunately it appears Illustrator is no longer providing any visual feedback upon saving the document. (Apple+S) This is regarding open documents that have already previously been saved. I use to get a status bar along with % save was at as it progressed. Now there is nothing to indicate the document is saving.

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18. Vector fill shifting when exporting

    I created a fill using vector lines that looks like a quilted look. I arranged the fill in the object to be centered. However, when I either open the AI. file in acrobat or export as png or jpeg the fill vector lines have shifted and are no longer centered. I have tried grouping the layers and locking the layers. THe only thing that seams to work is rasterizing, which I would rather not do in case I need to edit later. Plus, even when I rasterize in high 300dpi the lines don't look clear.

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19. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

    Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

    Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

    Affected presets use PDF/X-4:2010 Standard.

    Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

    Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions files specifying compliance with PDF/X-4:2007.

    This can be verified by opening the .joboptions files in a text editor. (I used BBEdit.)

    Simply opening a non-working preset (works in ID & PS, but not available in AI) as text and changing the line:

    /CheckCompliance [
    /PDFX4:2010

    ... to PDFX4:2007 renders the preset functional again.

    This has been tested on Illustrator versions CC 2017, 2019, and 2020 on multiple machines; Mac OS Sierra, High Sierra, Mojave.

    this follows from this Adobe Support forum thread:
    https://community.adobe.com/t5/illustrator/my-adobe-pdf-presets-don-t-show-up-in-illustrator-cc/m-p/10861208#M162030

    Steps to recreate:

    Create a PDF preset within ID (any version after CC 2015) that specifies Standard: PDF/X-4:2010.

    Verify this same preset is valid and functional in ID & PS.

    Open any file in AI (versions 2015-2020). File > Save As with option Format: Adobe PDF. In the Save as Adobe PDF options dialog, under "Adobe PDF Presets:" the custom .joboptions file is not present in the list.

    Under Edit > Adobe PDF Presets... in the list of installed presets, the custom .joboptions file is listed. Selecting it, both Export and Edit are grayed out.

    Selecting "Import" and selecting the same .joboptions file returns an error: "...not a valid .joboptions file."

    Create a New PDF preset within Illustrator. Specify "Standard: PDF/X-4:2010." (2010 is the only X-4 option.)

    Verify Edit and Export options are not grayed out and function.

    Verify preset works in ID & PS.

    Open both presets (Mac OS: /Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings/) with a text editor.

    Find the lines beginning with: "/CheckCompliance" and the immediate line after:

    Files created in ID will read:

    /CheckCompliance [
    /PDFX4:2010

    Files created in AI will read:

    /CheckCompliance [
    /PDFX4:2007

    In AI (Edit > Adobe PDF Presets) and ID (File > Adobe PDF Presets > Define...) both report "Standards Compliance: PDF/X-4 2010"

    In text editor, for preset created in ID, manually change:

    /CheckCompliance [
    /PDFX4:2010

    to "/PDFX4:2007" — Save preset.

    Verify PDF preset that was previously unavailable in AI, File > Save As, Format: Adobe PDF is now present and functional.

    Under Edit > Adobe PDF Presets... preset now has Export and Edit buttons enabled. (Preset still reports "Standards Compliance: PDF/X-4 2010")

    Resolution: Either create all PDF/X-4 standards-compliant PDF export presets within Illustrator for the rest of the CC suite; or manually edit all .joboptions files created for PDF/X-4 standards-compliance from "2010" to "2007."

    This may present an issue where strict adherence to the 2010 version of the standard is critical and required. Although PDF's are exported with "2010" selected, they are actually only compliant with 2007, the only version AI understands.

    Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

    Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

    Affected presets use PDF/X-4:2010 Standard.

    Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

    Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions… more

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Placed images not saving out properly when saving as pdf.... they show up as blank white shapes

    I need help fixing this asap!

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