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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. New update on Illustrator 24.0.01 will not allow Print

    AI 24.0.01 (64-bit) will not allow me to print to my network printer. Error window box generates with a Red Triangle with an exclamation mark, and message reads "Can't print the illustration."

    1 vote
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  2. Part of text disappears when printing upside-down

    I am printing a piece of art with text. When rotating the document upside down in the print dialogue window, the printed version lacks letters. It looks like only the first letter gets printed. This is not a printer issue either, tested printing from PDF and it worked fine.
    See attached for the example. The right half is how it should be, left half is what comes out - small "B" is missing.

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  3. CD Printing problem (media selection)

    Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.

    BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...

    1 vote
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  4. network printer HP 8730 Pro

    With the newest version of Illustrator (is it 24) there comes a lot of trouble for users with HP printer - maybe all printer which are connecting over the local network. The issue is that Illustrator can´t open any ai file nore make a new files while the default printer is a network printer. Here it is the HP 8730 Pro. With the help of the support desk there is a workaround to fix this issue. You have to set your default printer to Adobe pdf. But this is not a real solution, it´s only a temporarely workaround. So hopefully…

    1 vote
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    2 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  5. Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)

    When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).

    This makes the PDF/X-4 preflight to fail.

    1 vote
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  6. 1 vote
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  7. How to set up a Brother Wireless Printer For Windows?

    To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
    • Step 1: Type “Windows + Q” in the search menu
    • Step 2: Search for “printer” and click ‘Printers & Scanners’.
    • Step 3: Click the ‘Add a printer or a scanner’ option.
    • Step 4: Select the Brother Wireless Printer…

    1 vote
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  8. Print not responding

    I can open files but when I send to print I get the message 'Print not responding' and Illustrator crashes. I'm using Illustrator CC 2019. I have reinstalled my Creative Cloud and Illustrator app but it just won't print. I've never had this problem before.

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  9. Cannot PRINT from illustrator

    When I select PRINT i get a message "The operation cannot complete because of an unknown error. [CANF]"

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  10. Illustrator crashes when I print ink separations as a PDF

    Illustrator crashes when I attempt to print ink separations as a PDF. It never used to do this, but now it does. What can be done to fix this?

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  11. Spot Colour separations from .EPS (DCS) gives blank plate

    When outputting spot colour separations from a DCS .EPS file in Illustrator, one of the separations always generates a blank plate. I must duplicate the offending colour channel in Photoshop in order to get a print from it's duplicate.
    Illustrator CC and Photoshop CC are updated to newest release on Mac OSX and Windows 7. Results the same printing to SoftRIP.ppd or Adobe PDF.ppd

    The pdf example file contains the blank plate and the duplicate so you can see what should have printed. Let me know if you would need to see the native file DCS .EPS file

    1 vote
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    3 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  12. Printing Resolution Reset

    Illustrator speichert folgende benutzerdefinierte Druckvorgabe nicht, und setzt sie sogar beim erneuten Öffnen des zuvor gespeicherten Dokumentes zurück.

    Datei > Drucken > Ausgabe > Auflösung

    1 vote
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  13. Fonts will not allow me to print

    using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

    How can I get it to print.

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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  14. Ilustrator Crashes when printing to laser cutter.

    Hello,
    I typically use illustrator to print to our Epilog Mini Helix 24" Laser Cutter/Engraver. When printing, you go into setup, select the laser, then go into it's preferences to configure laser-specific settings. When you hit "Print" it sends the files to software provided by Epilog: Job Manager.

    This is an annoyingly repeatable problem, as I am not able to laser cut anything from Illustrator. It crashes every time.

    However, in the past couple days this has suddenly stopped working. No matter what file I try to send to the job manager, the whole program crashes when I hit "Print."…

    1 vote
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  15. Adobe Illustrator CC 2017 and Roland Cutstudio Plug-In Issue

    Hi all,

    I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.

    I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:

    Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.

    This error message only appears on the Windows 7 PC, I can confirm drivers…

    1 vote
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    Please contact Cutstudio support and check for compatibility with Illustrator version. Additionally, CC 2017 was not supported on 10.13 and we have fixed lot of compatibility issues with CC 2018

  16. Some files (not all) print in a mirror image

    Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago

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  17. Properly viewable and properly printable files NEEDED!

    When creating a final file from Illustrator for a printer, I change type into outlines so that there will be no font problems. Then I save as a PDF. The PDF is VERY inconsistent in how it shows straight lines of letters. ie: lower case "L", cap "I", hyphens, dashes, and other letters with "straight" lines -- p, d, M, etc. The pdfs look terrible unless you blow them up very large. AND when you print them out, you can also see the differences in thickness of the letters on different printers. Questions: How do I tell my customer "Oh,…

    1 vote
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  18. All printer functions bugged

    Printing no longer works at all in Illustrator v22.0.0. Printing to our HP DesignJet 1100PS fails to pickup color representations as well as alignment. Additionally, printing to a laser cutter driver fails to render thin lines properly. Both of these functions work if exported to PDF, then printed from outside of Illustrator

    1 vote
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  19. Unecessary trapping bug

    Whenever I send that was made in CC2018 to our Rip there is trapping added to it. This has never happened for the many years I have been using illustrator. This art is butt up without any stroke and should not trap at all. I thought it was our rip software but I tried a different brand rip at another shop and the problem remains. The problem disappears when I disable overprint but I need to use that for base plates and die lines. I am on Illustrator CC 22.0.0

    1 vote
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    Trapping can happen if there are two objects with just fill color and if they overlap each other with overprint attribute set then the end result is trapping. The objects in the file you provided overlaps each other to the tune of 0.2 pt with the top object having overprint attribute set.

  20. Printing to PDF = Can't print the illustration. File I/O error has occurred while it's printing

    Adobe Ilustrator CC 2017.1.0 Release

    I have a 93in x 117in artboard which I am trying to print to PDF. I go to File > Print and choose "Adobe PDF" as printer. Illustrator starts saving the file then prompts me to say, "Can't print the illustration. File I/O error has occured while it's printing."

    Please help.

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