Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
345 results found
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Text subtracted form a shape looks incorrectly with GPU Preview rendering
Having issues with text and some compound paths acting like they are open paths when previewing with GPU. Viewing in CPU preview renders correctly.
We have had this issue on both 2017 iMacs and new Windows 10 machines.Adobe Illustrator 25.2
Windows 10
Nvidia RTX 2070 Super (457.07 drivers)9 votes -
Wake from sleep issues
Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.
It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.
Edit: I have just noticed I get same behaviour with the window resize and some flickering…
3 votes -
Zoom not working!!!
Neither pinch nor scroll are working correctly. I tried turning off animated zoom and it doesn't work that way either.
Very unreliable and choppy with huge steps when it does happen to trigger.
2 votesAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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Screen goes white as soon as I draw something
As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.
M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.
2 votesThe team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.
The investigation continues to get the root cause of this preference corruption.
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GPU Preview not available (grayed out) after editing artboard
With newest version of illustrator the GPU acceleration and GPU-Preview fails in some files. To test it i have created a blank document and the GPU preview works. But when I edit the artboard, the GPU preview is turned off at that moment and cannot be reactivated. Reset the Illustrator-Settings to default doesn't fix it.
Illustrator 25.2, MacPro2013, GPU AMD FirePro D700, Monitor 2560x1600Pixel, Wacom-Tablet, MacOs Catalina and Mojave testet.
6 votes -
Illustrator Background Flickering
Hey all.... I'm getting a very annoying flickering background in illustrator CC 25.2.3 as I roll the cursor around.
It stops when I turn off GPU performance but I'd ideally like to have the best performing Ai as possible...other wise what's the point ey?
MBP spec:
10.15.7
MacBook Pro (16-inch, 2019)
2.3 GHz 8-Core Intel Core i9
64 GB 2667 MHz DDR4AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MBVery Annoying as this MBP is brand new
Anyone had the same thing?
4 votes -
Out of GPU memory issue
Using JS to batch processing for hundreds of .ai files, Out of GPU memory warning popup. You can find the warning information in attachment.
During batch processing, each loop will close the processed image by using document.close() function.
Thanks!OS: macOS Big Sur
Illustrator: 25.2.13 votes -
Consistent Display Bug
- MacBook pro 2021, big sur 11.4
- version 25.3.1
On textured illustrations or illustrations using clipping masks, solid white boxes/sometimes pixel shapes sometimes larger, will appear. Some components I can zoom close enough in that they disappear, but some sketches I would be zooming in so far as to crop the sketch before the white boxes disappear.
It is not the same as before where clipping masks would look completely unclipped. This is a different glitch in the newest update. It makes it so in order to take a screenshot of a sketch, I need to close and save and open…
1 vote -
background to artboard flickering when mouse moves
MacOs 11.2.2 - flickering occurs in areas surrounding artboard when the mouse cursor moves.
6 votes -
Preview Problem in imac m1 on GPU Performance
This problem occurs when Illustrator is on the GPU Performance, there is a Preview problem in some parts .. I have a request to solve the problem, this problem has not been solved in the last update either ...
illustrator 25.2.3 & 2022!
System imac m1
memory 16gbmacos monterey 12.01
1 vote -
Zoom w/ Command + Space Bar screen grays out
Hi - when I zoom in close to anything in AI using Command + Space Bar I will get a grayed out background and the object is very pixelized & strange looking - see attached screenshot. This happens about 50% of the time I do this. Can you look into fixing this bug? MacOS Catalina v 10.15.7, AI 25.4.1 Thank you.
1 vote -
"View using GPU" greyed out since Illustrator 2021
Since we have updated to Illustrator 2021, on one of our machines (Mac mini 2018) "View unsing GPU" (CMD+E) is greyed out and can’t be activated. GPU IS activated in the Illustrator Preferences! Using Illustrator 2020, this function works as usual.
An other glitch, that we noticed on both of our machines (the 2018 mini and a 2019 iMac): When opening a document in Illustrator 2021, the window turns black for a moment until the document is shown. This does not really cause any problems, it is just strange and does not occure with Illustrator 2020.
6 votes -
Strange fake rough approximated outlines around the shapes.
Hi guys. I'm found this weird bug which completely ruined the possibility to display the projects to client. Look at the color Screenshot - do you see these strange rough aproximation lines, darker then main background? When i'm switched to the Outline view - i see the clean outline.
This bug is visible when i'm using the transparency for this object.
I've also added an Ai File with this bug.
Latest AI version 25.2.1 on macOS 10.14.6 (18G8022)3 votes -
25.3.1 disable GPU visualization
In this update, GPU visualization disable. I had to reinstal a preview version to solve this issue.
2 votes -
GPU & Clipping Masks
Since the v25.2 update, AI is having trouble showing backgrounds with clipping paths and displays as all white. When I turn off GPU acceleration, the graphic returns.
Also, when I PDF the file or open in the previous version, 25.1 or 24.3, everything displays properly.
Running macOS 10.14.6 on a late 2014 Retina iMac.
2 votes -
Probleme bei GPU-Ansicht
- Illustrator 25.2.1 / macOS mojave 10.14.6
2.
Ansichtsprobleme, wenn alle Punkte in der sichtbaren Zeichenfläche angewählt werden (Direktauswahl-Werzeug)3.
Erwartet: Ansicht mit allen ausgewählten Anker-Punkten4.
Ergebnisse:
- Ansicht entweder nur komplett schwarz
- oder bunt übereinander liegende LinienScreenshots anbei:
- Ansicht entweder nur komplett schwarz
- oder bunt übereinander
Plus Pfadansicht, wie das Objekt normal aussieht-
Bildschirmfoto 2021-04-22 um 14.44.17.png 666 KB -
Bildschirmfoto 2021-04-22 um 14.44.01.png 4469 KB -
Bildschirmfoto 2021-04-27 um 09.06.29.png 315 KB -
Bildschirmfoto 2021-04-22 um 14.44.17.png 666 KB -
Bildschirmfoto 2021-04-22 um 14.44.01.png 4469 KB -
Bildschirmfoto 2021-04-27 um 09.06.29.png 315 KB -
Bildschirmfoto 2021-04-22 um 14.44.17.png 666 KB -
Bildschirmfoto 2021-04-22 um 14.44.01.png 4469 KB -
Bildschirmfoto 2021-04-27 um 09.06.29.png 315 KB
2 votes -
Weird neon pink image of straight horizontal lines while creating new symbol
As I was making a new symbol, I had another tab open of a house I was creating and in the midst of making such my laptop went blank showing some weird neon pink image of straight horizontal lines, and then it went blank and then after that my laptop restarted. It was only after I reported the bug to apple I realized looking back at my other tab on illustrator that the original image I was using for practice on illustrator got really messed up and can't use now.
1 vote -
GPU preview replaced by CPU permanently
Mojave 10.14.6 / Ill version 25.2.1 / GPU Performance Activated / AMD Radeon Pro 570X
The ai file opens in CPU preview and cannot return to GPU. Colours seem altered, very vivid. That happens to all files with linked images! I worked as ususal, can't remember if any update run.
I have downgraded Illustrator to 25.2, & Photoshop to 22.2 and problem was not fixed.4 votes -
Transparency mask not refreshing
I'm not sure if this is a GPU rendering issue or not. When selecting a group of objects and going into transparency mask mode to add a rectangle with black to white gradient, the effect is now not visible until I exit mask mode, which is very frustrating because I then have to keep switching over to see the effect.
5 votes -
Colors not displaying correctly in Illustrator 25.2.1
Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.
Mac Big Sur 11.2.3 Illustrator 25.2.1
I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.
3 votes
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