Illustrator Bugs

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  1. Details of your operating system and version of Adobe Illustrator
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  3. Your expected result
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  1. AI 2020 V.24 Unknown Error while saving

    Just updated to V.24.
    There is a critical bug while saving on an external hard drive or a network storage. The saving process ends with a generic error and the file just DISAPPEAR from the server.

    I'm on MacOS 10.14.6

    30 votes
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    36 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed in 24.0.1 beta build and you can download it from the location:

    You need to join the Adobe Illustrator CC pre-release program after logging into the above site under the “Available Programs” tab. Your Adobe Creative Cloud login credentials will work perfectly here.

    After joining to the pre-release program click on the “My Programs” tab and click on “View Program” button under the heading Adobe Illustrator CC.
    In the downloads section builds are posted under title “24.0.1 Build 1”.

    Please do let us know if the issue still persists on your system with this build or you have any other queries regarding Illustrator.


    Please note the build is from our pre-release program. The information discussed within the program is confidential. Your participation and your knowledge of this information cannot be shared outside of the people in pre-release group per your acceptance of the…

  2. illustrator crashes when using surface pen to draw

    as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

    23 votes
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    26 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Raghuveer Singh [10:04 AM]

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

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