I get a message 'This file has been modified outside Illustrator. Do you want to continue?'

168 votes

Anonymous shared this idea · Sep 29, 2017 · Report… · Admin →

Completed (Comments Open) ·

Ashutosh Chaturvedi responded · Mar 13, 2018

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

Show previous admin responses (4)

Done (Available in Beta) ·

Ashutosh Chaturvedi responded · Feb 24, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 22.1.

Sorry if you have received this message the second time: the previous link was not working for few hence updated the link. If this new link still does not work for you please use this link: https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

Please do review our official support for Network and removable media here: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

While the build is prerelease this build is of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

Done (Available in Beta) ·

Ashutosh Chaturvedi responded · Feb 23, 2018

We have a fix and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build for version 22.1.

Please do review our official support for Network and removable medea here: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

While the build is prerelease this build is of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

Need More Info ·

Ashutosh Chaturvedi responded · Nov 24, 2017

Thank you to all who have responded as this is still not reproducible at our end. Few of you have mentioned you are getting into this issue while saving to Dropbox folder. Are all of you saving to a Dropbox folder? or is the problem even while saving outside of Dropbox?

Please email us or drop a comment if you are seeing even outside of Dropbox folder. We would like to talk to few of you over an email or in a conference call. Please email us at sharewithai@adobe.com

Note: Illustrator does not support network or removable drives as scratch disks, or folders of file sync services such as Dropbox and Google Drive. We will still try to resolve this issue so please email us.

Reference: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

Need More Info ·

Ashutosh Chaturvedi responded · Oct 3, 2017

which file format are you saving to? i

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DS commented · August 30, 2021 7:32 PM · Report

Still happening. Any update?

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Philip Byrne commented · August 19, 2021 8:25 AM · Report

Still happening in version 25.4.1 ☹️

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Anonymous commented · July 9, 2021 1:02 AM · Report

The issue still persists in version 25.3.1.
Files saved to Microsoft OneDrive (Mac version).
When the file is moved outside of OneDrive there is no alert message.
This is EXTREMELY annoying and counterproductive!

Macbook Pro Big Sore 11.4

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garth commented · June 15, 2021 4:39 PM · Report

I still get this alert on an 2019 Intel MacBook Pro, Big Sur 11.4, Illustrator 25.2.3 saving to a Google Drive.

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Brad K commented · May 11, 2021 4:07 PM · Report

Why can't this problem get resolved??? Guess deaf ears or selective hearing is the problem.

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Chaz commented · April 6, 2021 4:15 PM · Report

Also to add, this doesn't happen with saving direct to Dropbox or iCloud, just OneDrive.

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Chaz commented · April 6, 2021 4:12 PM · Report

Ended up here looking for a fix for the 'This file has been modified outside Illustrator' message.
On the current version of Illustrator 25.2.1
Mac OS 11.2.3

I only get this issue when saving to OneDrive.

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Anonymous commented · February 26, 2021 12:17 AM · Report

Yes I have constantly had this issue for 2 years now from OS 10.13 and even through to now Big Sur OS 11.2.2 . It seems to happen anytime I am working on any Illustrator files that are directly saved on a cloud service - I have seen it on Google Drive, One Drive, and also happens when saving directly to my Mac Desktop - which is sync'ing to my Apple iCloud account. I am running the very latest version of Illustrator. According to my Creative Cloud account I am up to date with version 25.2

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Fosterchild commented · February 22, 2021 8:55 PM · Report

Also confirming issue still exists. Using version 25.0.1 with Mac 10.15.7

Very annoying. If Adobe can't fix, please explain why.

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Philip Byrne commented · February 17, 2021 6:51 AM · Report

It's back again with Illustrator 25.2.

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Anon commented · February 12, 2021 1:52 PM · Report

Have had this issue for over a year with several updates to Mac OS (now Big Sur 11.2.1), OneDrive and Illustrator 2021. Pathetic.

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Danny A commented · February 6, 2021 5:20 PM · Report

Confirming this issue still exists. Illustrator 25.1, macOS Big Sur 11.2

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tom commented · January 29, 2021 4:40 PM · Report

Same issue running 2018 mac mini Catalina 10.15.7 and Illustrator 2021 v25 saving to an external Solid State drive via usb c. Correct file icon missing as well.
Never had the issue before the last Adobe update.

Adobe needs to address the fact that when saving files, the default type of file is Adobe Illustrator 2020, however, when you Get iinfo on the file from the Mac, you will notice that the Application name which provides the icon is Adobe Illustrator 2021, so Perhaps this is where the issue resides?

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Anonymous commented · January 5, 2021 4:36 PM · Report

We are getting the same error.

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AdminEgor Chistyakov (Admin, Adobe Illustrator) commented · December 23, 2020 1:10 AM · Report

This is a valid message. Please explain more, why do you think it is a bug? What you do, how you save, when so you open, what do you expect... Not enough info for now.

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Anonymous commented · December 22, 2020 10:47 PM · Report

We keep getting this message error.

"this document has been modified outside of illustrator"

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Flora commented · December 8, 2020 9:40 PM · Report

I have the same issue as everybody here since I did an update (wished I didn't bothered... very annoying... It take also longer to save than usual and made plenty of space on my hard drive recently.

Could you please fix this bug?

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Anonymous commented · December 8, 2020 2:36 PM · Report

I am on Illustrator CC 25.0.1 on Mac OS Catalina 10.15.7. I create and save my files on OneDrive so my team can collaborate.

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Wes Rand commented · November 23, 2020 11:21 PM · Report

Agreed, starting to see this constantly now after it had disappeared for a while.

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Nick commented · November 23, 2020 11:17 PM · Report

I have not had this problem for a few years, but it has now reappeared. I am running Illustrator 25.0 on Mojave 10.14.6.

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