Image Trace only creates a white box
The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.
Using the new Illustrator CC 2018.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
trace does not trace. comes up with a [cant] code. then a white screen. just got the trial to see how I like it.. have a few days left. any help ?
Mike Norris commented
@Bryony -- thank you for the advice!
@Ashutosh -- please accept MY apologies for ignoring your April reply. I will contact you next time it happens!
I just had this. If it's because you have a white image on a transparent background - invert it to black and then try. It worked for me.
I'm having same problem. Love how this 'What can we fix' page isn't making an attempt to fix it
Same here :(
I'm having these issues and its so annoying. Is there a fix for this?
Is there a fix to this yet? I have the same issue
I am having the same problem
me too. tried with PNG, JPEG, Embedded, Unembedded, rasterized. rebooted, doesn't work, nothing but a square visible in OULINE view