LAUNCH ERROR ISSUE - Google Drive File Stream
Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.
After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.
When uninstalling the google drive file stream everything works just fine.
I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.
Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
Please update to Google Drive File Stream 22.214.171.1242 or later
Thank you Martin for validating the fix.
9 commentsComments are closed
@Ashutosh Chaturvedi, Rich Mckeever
I just had time to update and test it. Issue seems resolved. Everything runs smoothly AI 22.1 (64bit) on Win 7 x64 SP1. Thanks.
@Mike Your issue is not related to this bug. Please contact support.
Have Windows 10 x64
When I launch Illustrator I receive the error regarding the torqextension.dll, I don't have google drive or stream installed that has been referrenced as a possible conflit.
How can these errors be resolved.
I get precisely this too on Windows 7.
I hadn't made the connection with Google File Stream - but you are quite right!!! Uninstall it and the problem goes away.
I get similar problems with Media Encoder. See below:
Illustrator: Error loading plugins. TorqExtension.aip
Illustrator: The procedure entry point ?getAvailableLocales@Collator@icu_58@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll.
Media Encoder: The procedure entry point ??MessageFormat@icu@@UEAA@XZ could not be located in the dynamic link library icui18n.dll.
Doug Clark commented
I am having real problems with InDesign and Illustrator on my MacBook Pro when accessing files from the new Google Drive File System. I had no problems whatsoever when using Google Drive. I have been forced to implement GDFS and I now cannot double click on a file expecting to load inDesign and my MacBook just hangs. My only solution is to switch off !! very annoying.
Rich Mckeever commented
Hi, thanks for pointing us to this thread, and sorry for the trouble. We're actively working on a fix.
- Drive File Stream engineering team
I already spoke with adobe remote support and google drive file stream and reported the issue to both parties. There is no fix at the moment, so I guess there is nothing you can do right now...
Kenneth Hollington (firstname.lastname@example.org) commented
I have a similar issue - on start up of Illustrator I get message:
Font Capture: Illustrator.exe – Entry Point Not Found
"The procedure entry point
could not be located in the dynamic link library icui18n.dll"
Please help - How do I fix this? I have a Adobe Creative Cloud account.
Also I want to add that there is no issue with the CC 2017 with the google drive file stream installed.