Escape Key and Arrows Not Working With Illustrator 2019
Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.
The issue seems to be fixed for all users. So please let us know if anyone else is still facing it, otherwise we can close the issue.
71 commentsComments are closed
Chan tha commented
Thanks very helpful!
thank you it worked for me
Creative Anamul commented
thank you so much. It worked for me
Nick B commented
We need a fix for the "esc" key not exiting tool, I can no longer use my keyboard to stop typing text.
Any idea for this fix? Because it's become a lot less efficient with this bug...
Matt Rock commented
Setting the increment to 1 did the trick for me. Much appreciated!
Yeman Brhane Hagos commented
thank you. changing keyboard increment to 1 and restarting illustrator worked for me!
thank you issue solved
Thank You !! you Issue Solved!!!
Suison Ma commented
hello, problems not solved, please help me, thanks.
Set preferences to 1pt, didn't work. Restarted computer, then it worked!
It works for me, thank you!
I followed the above instructions and the arrow keys still don't work. I cannot nudge selected sections. Please advise.
Or better yet fix the problem!
Having the same issue. Directional arrows suddenly stopped functioning. Nothing in this thread is resolving the issue.
Christianne Bakker commented
While I was working in my artboard the arrow keys stopped working and all the tips and tricks in here don't work... What can I do to fix it?
Go to, Edit-Preferences-General
on [keyboard increments] change the number to [1 pt]
It OK and it´s working again.
I can't use my arrow keys either.... even though I already changed the keyboard increment many times... My AI vision is 2017. Is every AI version now having this problem? Is there any other way can solve this problem?
The problem has been fixed? I tried everything and nothing work, I can work correctly like this anymore. So disappointed.
Seems like out of nowhere- my arrow keys are not working whether I open a new file, an original version of a file- or a saved copy. I tried changing the increments as stated in the comments- and it does not fix the issue. Not happy.
Try 0.001 and it'll be back as it was.