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Escape Key and Arrows Not Working With Illustrator 2019

Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.

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  • DIROOJ commented  ·   ·  Report

    thank you it worked for me

  • Nick B commented  ·   ·  Report

    We need a fix for the "esc" key not exiting tool, I can no longer use my keyboard to stop typing text.

    Any idea for this fix? Because it's become a lot less efficient with this bug...

  • Matt Rock commented  ·   ·  Report

    Setting the increment to 1 did the trick for me. Much appreciated!

  • Yeman Brhane Hagos commented  ·   ·  Report

    thank you. changing keyboard increment to 1 and restarting illustrator worked for me!

  • mkhe commented  ·   ·  Report

    thank you issue solved

  • Shelby commented  ·   ·  Report

    Set preferences to 1pt, didn't work. Restarted computer, then it worked!

  • Sophie commented  ·   ·  Report

    It works for me, thank you!

  • Anonymous commented  ·   ·  Report

    I followed the above instructions and the arrow keys still don't work. I cannot nudge selected sections. Please advise.
    Or better yet fix the problem!

  • Nick commented  ·   ·  Report

    Having the same issue. Directional arrows suddenly stopped functioning. Nothing in this thread is resolving the issue.

  • Christianne Bakker commented  ·   ·  Report

    While I was working in my artboard the arrow keys stopped working and all the tips and tricks in here don't work... What can I do to fix it?

  • Anonymous commented  ·   ·  Report

    Go to, Edit-Preferences-General

    on [keyboard increments] change the number to [1 pt]

    It OK and it´s working again.

  • Shelley commented  ·   ·  Report

    I can't use my arrow keys either.... even though I already changed the keyboard increment many times... My AI vision is 2017. Is every AI version now having this problem? Is there any other way can solve this problem?

  • Anonymous commented  ·   ·  Report

    The problem has been fixed? I tried everything and nothing work, I can work correctly like this anymore. So disappointed.

  • Caitlin commented  ·   ·  Report

    Seems like out of nowhere- my arrow keys are not working whether I open a new file, an original version of a file- or a saved copy. I tried changing the increments as stated in the comments- and it does not fix the issue. Not happy.

  • Tyler commented  ·   ·  Report

    Try 0.001 and it'll be back as it was.

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