Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
732 results found
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Tools Panel bug
When I hover the mouse over the tools, a box opens to the right side but it is not showing the tool's features properly and is mixing with information about other tools. Please see the screenshot attached.
2 votes -
Move tool not working
I am trying to use the Move tool in Adobe Illustrator 2023 (version 27.2) on an iMac (macOS Catalina version 10.15.7) to make copies of an object at specified intervals. However, when I enter values into the Horizontal and Vertical position boxes, nothing happens. If I click Copy, Illustrator ignores the Horizontal and Vertical specs and just creates a copy in the same location as the original.
2 votes -
The pen tool isn't connecting anchor points on new shapes
When I try to create a new shape or path using the pen tool, it keeps creating single anchor points without linking them together. Is there a setting or something turned on that I'm not aware of, or is this a glitch? It's really impacting my work!
2 votes -
Image Trace script does not recognize uppercase JPG files, only lowercase jpg
Ai v 27.2 (64bit) Windows 10.
Image Trace Script is not recognizing uppercase JPG file extensions, only images with lowercase jpg extension.
I have not tried the same for PNG vs png to see if it is also not recognizing upper vs lower case extensions.
The folder of images I was testing has mixed case JPG/jpg extensions. These images had been created in Photoshop.2 votes -
Direct Selection Tool not working
I'm on a Macbook pro (macOS Big Sur version 11.7) using Adobe Illustrator 2023.
When using the direct selection tool and clicking on an object or path, the anchors don't show up and the object/path does not look like it is selected. However, if I run my mouse around the edge of the object/path then the anchors will show up when the mouse is hovered above it and I can select the specific anchor. However the handles don't show up.
What can I do to fix this?
I've tried restarting my computer and resetting my preferences but the problem still…2 votes -
Zooming manually (on trackpad) works on and off
When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.
It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible…
2 votes -
Problem with linked png files
I opened a file I had last edited in January 2022 and it says there are a lot of missing files. Upon inspection it turns out only the png files are missing, jpegs are still linked. Now when I try to relink the missing files nothing happens. I'm taken back to the dialog box which said that the file is missing. There's no way for me to relink the pngs!
OS: Mojave, 10.14.6
Illustrator: 25.4.82 votes -
Illustrator 26.3.1 Mac - Rulers Not Working Properly
Rulers won't be set to Artboard Rulers. Option for Global Rulers is greyed out. Sometimes a glitch appears in the upper right corner of the ruler. See images for examples.
2 votes -
Please Fix: Function "create outline" unpredictably results in pixel error
Converting a path by the "create outline" function unpredictably results in pixel errors. See pictures:
Pic1.: Path object in pixel preview. Position is correct.
Pic2.: Result after applying "create outline" function.
Position of outline path is wrong in fourth place after comma leading to a grey fragment. The only solution is to repair every outline in a very time consuming process. In my view is a critical error when trying to work pixel perfect. Please solve this issue!2 votes -
Select tool
Whenever I form a shape with the Rectangle Tool, the Select Tool won't provide the option to resize the selected shape.
2 votes -
Data merge doesnt allow data field names that start with a number
Variables panel > Data merge doesnt allow data field names that start with a number and the help site doesnt say this is an issue.
Please update the website to explain data field names can't start with a number.
https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html
2 votes -
Moving rotation anchor sticks to cursor - Pen tablet
Windows 10 64bit.
For literally years now, when you use a wacom pen, hold alt to move to the position of an object's rotation anchor, it sticks the anchor to the cursor and there's no way of detaching it unless you minimise and reopen the software.
This has been a problem for more versions than I can count. (We're talking in excess of five years, probably more?) It's happened on different machines and different pen tablets so it's a software problem. Oh how I'd love it to be actually fixed one day!
2 votes -
Transform Each panel calculating center point differently than rotate tool for arrowheads AI 26.0.1
Lines with arrowheads are rotated off center when using Transform Each as opposed to rotating each separately using the rotate tool. The first screenshot shows the initial position. The next shows the position after using Transform Each. The next two show individual transforms of the objects in question.
2 votes -
ellipse
I just downloaded and the ellipse will not open on tool bar and is not highlighted? What am I doing wrong?
2 votes -
Pen Tool in illustrator
In the new version of illustrator 25.4.1, their is a bug in the pen tool. When I click on the pen tools in the toolbar, the software will hang up with the spinning ball for about a minute. This has happened repeatedly
2 votes -
Noticing a strange path glitch
I have noticed a strange glitch that is appearing on paths. Here is a screen shot. You can see the two shape (dark and light aqua colors) and the path is highlighted in red. Near the path and in-between the shapes is a strange jagged line. I had this appear in one other document too. There is nothing there when I go to try and grab it or delete it.
2 votes -
PEN TOOL IS BROKEN
Option/alt+click on anchor doesn't work. It used to make anchor points to curve OR corner. It even says "Pen: Make Corner" at the bottom of the window in the "current tool" field, but actually it just creates NEW PATH.
And the Anchor point tool icon changes to "Pen tool - start path" icon on hover.So you've actually managed to broke the most essential feature of Illustrator - which is to draw and modify vectors. Awesome job!
It would be actually rather funny if it wasn't COSTING ME MONEY THE WHOLE TIME FOR F*CKS SAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
FIX IT!
2 votes -
Shape tool bug
I have opened Illustrator today and a troubleshooting message appears where the shape tool is not working. Illustrator has since opened, and the shape tool is no longer there on the toolbar.
Please can you assist and fix ASAP?
2 votes -
My brush and pencil settings wont stay selected
Whenever I select the options for my pencil or brush tool, e.g. uniform + basic, the menu changes to a default unwanted option, or gets stuck on one previously used. My paintbrush or blob brush tool does the same thing but goes further. It does not show the path or shape I'm drawing until after I've released the left click key or pen pressure.
2 votes -
Inaccurate graph size
Have seen this in versions of Adobe Illustrator since cs4 to cc 2021
Currently running on Mac OS 11 Big Sur.When you click with the graph tool the graph generated does not match the dimensions entered. I have had results that vary from 1 to 2 points smaller but not always the same though always 1, 1.5 or 2 points. If it is one of the circular graphs it is even worse with the graph being 12.5% smaller plus -1.5 points. I have clients who request exact graph sizes and it takes 2 or three attempts to get it…
2 votes
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