Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
247 results found
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Transform effect and Move dialog refuse to use negative numbers
This has been a problem for a long time -- not just the current version of Illustrator. When applying a transform effect to an object and using the "move" part of the effect, negative numbers get converted to positive numbers. Occasionally I can "fool" the effect by not previewing the results but that doesn't work often. This happens whether I type in the numbers by hand or use the slider.
5 votesDoes anybody else have this problem today with the recent Ai builds?
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Revolve Effect - Object Appearance Error "CANT"
Windows 10 Home - 64bit.
Illustrator CC18. 22.1When selecting Effects> Revolve on an object (a semi-circle) I get the error:
"The operation cannot be completed because of an unknown error. [CANT]"
Followed by another dialogue box:
"An error occurred while processing the appearance of an object."What's going on here?
5 votes -
Drop shadow rendering/applying inaccurately
BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)
This is constant between multiple files.
OS: Windows 10 Pro 64 bit
Built-In Memory: 32668 MB
System Info:
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
Extensibility Library 2.0.0.51
FilterPort 1.1 79.599148
Microsoft® Windows® Operating System 10.0.17134.167
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 58, 1, 0, 0
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
International Components for Unicode 58, 2,…1 vote -
Stylize Outer Glow does not show
BUG: When applying "Effect >> Stylize >> Outer Glow", the effect does not appear on object stroke or fill.
This is constant between multiple files.
OS: Windows 10 Pro 64 bit
Built-In Memory: 32668 MB
System Info:
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
Extensibility Library 2.0.0.51
FilterPort 1.1 79.599148
Microsoft® Windows® Operating System 10.0.17134.167
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 58, 1, 0, 0
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 2017/02/28-14:54:50 Build…2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Artistic effects converting artwork to black
Attempting to apply any Effects>Effect Gallery will render the vector artwork into black and white. Thinking it was a Pantone conflict, I've tried conversion to CMYK with same results.
piffle.
2 votes -
Structure fillings changing back to standard with copy and paste
when copying a dawing filled with structures (textile) – it changes fillings after copied and pasted. thats new and its hyjacking my daily work ; ) ... now I have to "handfill" the right structures in new copies ; ) ... pleeeeeease bug-fix : )
- mac OS High Sierra Version 10.13.4 + latest version illustrator
- Fill an object with personal textile patterns (structures) copy and paste
- same object with same fillings appears
- same object with fillings in wrong sizes from standart pallette appears
1 vote -
blending application inconsistent in groups and appearance
To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.Now try selecting any option for blending mode, other than Normal.
All blending modes are ignored and cause no change in appearance.
Now, select one of the blending modes anyways.
Then expand the appearance of the object. Illustrator will create a group with path elements in the…4 votes -
Drop shadows unnecessarily re-render when placing new images, slowing workflow
As of 5/22/18 using Illustrator 22.1, all existing drop shadow effects within document re-render each time a new image is placed. Rendering can take up to 30 seconds to process (a Progress dialogue box appears), which slows down workflow considerably.
This is never an issue with InDesign or Photoshop, so I'd love to see this fixed in Illustrator. Thanks!
3 votes -
Stroke weight reverts to previous scale when embedding after rotating a graphic.
AI CC 22.1
I had an linked .pdf at 10% scale, which I rotated 90 degrees, then scaled up by 1000%, then I embedded the file. The strokes in the artwork reverted back to 10% size. If I repeat the procedure, but do not rotate the file first, then the stoke retains the enlarged size.
1 vote -
Blending Modes BUG in Ai
- Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
- The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
- Expected…
2 votesPlease get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Extrude and bevel
Trying to use 3d/extrude and bevel on a mbp 15 and the computer freezes until I cancel. Is it possible the window is showing beyond my screen? (had it connected to a monitor earlier, but restarted 3 times!)
1 vote -
Warp options preview malfunction Illustrator 22.0.1 PC version
When using the Warp Options dialog, unchecking the Preview box does not show the original object form (doesn't do anything). Then with the preview button unchecked, if I change to a different warp style, the object remains in the previously-selected style until I check the preview box.
10 votes -
Blur effect not working due to an unknown error
When I using blur effect and blur in drop shadow I am getting a popup as unknown error. I am using adobe illustrator cs6
1 vote -
Stylize shows only one effect
Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.
1 vote -
No fill no stroke rectangle in Illustrator CC 2018 on a PC has an appearance on it and it shouldn't
When you try to make and use a no fill no stroke rectangle (in Illustrator CC 2018 on a PC) and attempt to use it to define a pattern piece or a brush (so you can create an overlap) the rectangle doesn't work! If you select it and, from the Appearance panel flyout menu, Reduce to basic appearance then it works. So, clearly some appearance is on the shape which isn't visible but which is causing it to fail. This happens on both my PCs and one of my student's PCs (they originally drew my attention to this). I can't…
1 vote -
Illustrator crashes when using the appearance panel or styles and effects.
Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
White lines appearing on the text when we apply Extrude and Bevel effects in 3D
White lines appearing on the text when we apply Extrude and Bevel effects in 3D. Is there any solution to fix this.
Version: Adobe Illustrator 22.0.1
Expected result: 3D effect of the text layer without white lines.
3 votes -
unknown error (CANT)
I am working in the image trace to remove the white background of my jpeg photo and it gives me the unknown error (CANT). Please advise what to do. thanks.
8 votes -
Effects on objects same and different colour issues
Illustrator 2018 CC 22.0.1
Mac OS El Capitan 10.11.6As per video, when setting multiple objects with the same colour (Global or not) and then applying any Effect, there seems to be no Effect applied where it worked in previous versions of Illustrator. There also seems to be no effects sometimes on objects with different colours.
1 vote -
Trying to update to Illustrator 22 but I don't seem to ge the option to do so
Trying to update but I simply don't have the option, please see screenshots for reference.
Thanks1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team
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