Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
238 results found
-
Blending Modes BUG in Ai
- Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
- The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
- Expected…
2 votesPlease get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Extrude and bevel
Trying to use 3d/extrude and bevel on a mbp 15 and the computer freezes until I cancel. Is it possible the window is showing beyond my screen? (had it connected to a monitor earlier, but restarted 3 times!)
1 vote -
Blur effect not working due to an unknown error
When I using blur effect and blur in drop shadow I am getting a popup as unknown error. I am using adobe illustrator cs6
1 vote -
Convert to shape tool
When using the convert to shape tool / ellipse:
Select circle imported from PDF that has 100's of points around perimeter. Use convert to shape, ellipse option. If I set the tool to "relative", and the value to zero "0", then the converted shape should match the original. Instead, the shape is larger, because it is using the size of the box inscribed in the circle instead of the diameter (or width and height). Please fix this.
3 votes -
Stylize shows only one effect
Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.
1 vote -
No fill no stroke rectangle in Illustrator CC 2018 on a PC has an appearance on it and it shouldn't
When you try to make and use a no fill no stroke rectangle (in Illustrator CC 2018 on a PC) and attempt to use it to define a pattern piece or a brush (so you can create an overlap) the rectangle doesn't work! If you select it and, from the Appearance panel flyout menu, Reduce to basic appearance then it works. So, clearly some appearance is on the shape which isn't visible but which is causing it to fail. This happens on both my PCs and one of my student's PCs (they originally drew my attention to this). I can't…
1 vote -
Illustrator crashes when using the appearance panel or styles and effects.
Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.
1 voteRequest to Contact Support ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
I am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
White lines appearing on the text when we apply Extrude and Bevel effects in 3D
White lines appearing on the text when we apply Extrude and Bevel effects in 3D. Is there any solution to fix this.
Version: Adobe Illustrator 22.0.1
Expected result: 3D effect of the text layer without white lines.
3 votes -
unknown error (CANT)
I am working in the image trace to remove the white background of my jpeg photo and it gives me the unknown error (CANT). Please advise what to do. thanks.
8 votes -
Effects on objects same and different colour issues
Illustrator 2018 CC 22.0.1
Mac OS El Capitan 10.11.6As per video, when setting multiple objects with the same colour (Global or not) and then applying any Effect, there seems to be no Effect applied where it worked in previous versions of Illustrator. There also seems to be no effects sometimes on objects with different colours.
1 vote -
Trying to update to Illustrator 22 but I don't seem to ge the option to do so
Trying to update but I simply don't have the option, please see screenshots for reference.
Thanks1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
Bug - Element Transparency not adjustable after setting transparency once.
CC 2018
Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.3 votes -
different line thickness for rotated and unroted objects
I combined 2 horizontal bars with one vertical bar in the middle, resembling the Latin 'I'. Bar thickness was 7pix. In fields of many of these objects the unrotated I's look like having thicker bars compared to the rotated, there the bars are slim. Aliasing errors?
1 vote -
Scaling only appearance (without objects) doesn't work
I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
AI does nothing.
Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
Photoshop does scaling of effects all right.20 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.Please share the document in which this issue is seen by you.
1) Kindly share a video recording for the issue2)Please share your system details - OS, GPU etc.
3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.
Regards,
Aishwarya 'G' Gadodia
Illustrator Team -
Overprint test error bug
- Create a text box, on a colour background.
- Make some of the text a colour, some black.
The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).
If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.
4 votes -
Shadows Render as Boxes on Re-Open
Illustrator 21.1.0 shadow effects render out as boxes on re-open. Effect is lost and cannot be recovered.
1 vote -
3D omits fill when rendering objects
3D habitually doesn't render objects properly - typically by missing off the fill. Here's a simple example attached.
1 vote -
Strokes on text container disappear with transform effect.
https://forums.adobe.com/message/9763703#9763703
Create a text box.
Deselect it.
Direct select the container path.
Give it a stroke.
Select the text box and apply the Tansform effect.
Stroke disappears.
Delete the Transform effect.
Stroke appears.3 votes
- Don't see your idea?