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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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191 results found

  1. Offset Path Effect unexpectedly losing details

    Issue with the Effect, Path > Offset Path... As a professional printer, we need to counter the spread of ink and recently had a job where the client pointed out that the dots of the letter 'i' were missing in their text... Normally I'd offset by -0.025mm as this is counters the ink, but due to the font style, I set at -0.01mm and expanded... In our investigations, we have found that -0.012mm would have been fine, but below starts producing very unexpected results... I did wonder if it was down to the complexity of all the text, but it…

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 3D effect in Illustrator 2023 doesn’t work

    After updating to 2023, the 3D effect no longer works on macOS 12.6.1. This is also the case with Photoshop. I then get the message that an error has occurred.
    I don't have that problem on my laptop with the latest version of macOS.

    1 vote

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    4 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Copying tables from InDesign and only the text pastes in Illustrator

    Hello, I used to be able to copy a table I created in InDesign and copy and paste it into Illustrator with all of the formatting being the same. Now when I go to paste a table, all of the table formatting is missing and it's just a big block of text. Please fix this soon as my company does this on a day-to-day basis for our images. I attached an image of what it looks like when I paste the table in Illustrator.

    13 votes

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    4 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
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    Illustrator team is working on a fix for this issue. Meanwhile you can use the below workaround to paste the table as it was before.


    Before you copy the table in InDesign, create a path object along with table and then copy from InDesign and Paste in Illustrator. This forces the PDF route for copy/paste between ID and AI

  4. Intertwine objects expands when an effect is applied to them

    When I want to add, say, a drop shadow to my whole intertwined art, I get it immediately expanded. A warning is displayed, but I’d prefer to keep it live.

    I’d put this in user requests, but let’s admit this is a bug, since I never asked for an object to be expanded, and it potentially can stay live — unlike moving one point of a live rectangle, which obviously makes it a non-rectangle anymore.

    7 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 3D Revolve Classic not updating applied symbols after symbol changes

    Making changes inside a symbol does not update where it is used as an instance. Video below shows editing of an extrude with a symbol applied to the outside of a cylinder. The preview toggle on/off inside the extrude tool also does not work in updating the applied symbol in real time.

    2 votes

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  6. Applying Inflate Clips the Ends of a Line

    I made a line with the line tool, made the stroke 3 points wide, and chose a color for the stroke. I also went into the stroke options and chose the rounded cap. Then I used the width tool to tweak the shape of the line to resemble the object I was drawing.

    When I go to Effect-->3D and Materials-->Inflate, it crops off both the top and bottom end of the line.

    I'm using Windows 11 and Adobe Illustrator 2022 v. 26.5.

    1 vote

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  7. Copy and Paste Appearance into Photoshop Not working

    Update: I just noticed that this problem only occurs when I've applied the appearance effect to the entire layer as opposed to each individual stroke.

    When I edit a brush stroke appearance on illustrator, that appearance doesn't carry over when pasting into Photoshop like it used to. I've tried turning on ACIB preserve appearance, but that doesn't work. The only workaround is if I expand the brush stroke (which is getting tiresome because I do this quite often).

    Another issue: When working on one layer with multiple brush strokes, I attempted to expand that one stroke, but every single stroke…

    1 vote

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 1 vote

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Free Distort effect ignores Drop Shadow effect within

    If a Drop Shadow effect is above a Free Distort effect in the Appearance panel (which means the shadow gets applied after the distortion) — it works fine.

    However, if we first have a shadow and then try to distort the object which casts it (the Free Distort is below the Drop Shadow in Appearance) — the vector geometry gets distorted, but the shadow stays orthogonal and immune to the distortion.

    Not a very popular workflow, I know, but still.

    9 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
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  10. GPU renderer fails on complex appearance stacks involving Knockout Group

    I have an appearance stack that uses a scatter brush at 0% opacity to knockout parts of the underlying fill, thanks to Knockout Group being checked on this object.

    It does not seem to work on the GPU renderer.

    Some experimentation suggests that it does work if I shift the overall object's transparency from Hard Light to Normal. I haven't tried other opacity modes.

    I have included a file with an example path, as well as screengrabs of how it renders on the CPU and GPU previews, and the data given by the "system info" button in the Performance pane…

    2 votes

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  11. Drop Shadows in Illustrator 26.4.1 won't export to SVG properly – they become displaced

    I made an Illustrator 26.4.1 graphic that used the drop shadow effect.
    When I exported it to SVG, the shadows became displaced. They were all moved a bit to the top-left. I tried all kinds of alternate exporting and effects settings, always to the same effect.

    I knew for certain that I had already done this in a previous Illustrator version, so I downloaded Illustrator 25.0 and tried the exact same thing – worked perfectly!
    Some time between those versions, something must have gotten buggy.

    When I noticed this, I was on Win10 (Win11 now).

    1 vote

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  12. 3D Extrude doesn't treat a group as a group

    I’ve got a logo I need to extrude, but Illustrator appears to be treating each object within the logo as having a separate instance of the 3D Extrude effect applied. You can see an example in the attached video – I add the effect and the preview is exactly what I’d expect, but when AI renders the effect, each object loses the perspective it has in the preview.

    1 vote

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  13. Can't change 3D materials color since version 26.3.1

    Just reporting the bug discussed in https://community.adobe.com/t5/illustrator-discussions/i-can-t-change-3d-color-materials-in-illustrator-may-update-2022/m-p/12967705/page/2 .
    In short, color and other 3D material parameters are not longer configurable since version 26.3.1

    4 votes

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  14. Vertical Adjustment in Transform pallet is working in reverse.

    The vertical adjustment of Transform Effect in the Appearance pallet is giving incorrect values (positive value for negative effects and negative value for positive effects). Menu path = Appearance Pallet/FX/Distort and Transform/Transform. In the second screen shot, the COPY of the red circle should be ABOVE the original by 300 pts according to the value in the vertical adjustment.

    1 vote

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  15. Offset path preview not working

    Offset path not working 1 in 20 cases. When I type a word, expand it and then try to create an offset path, I cannot turn the preview of the offset path. When this happens and I confirm the offset path, I cannot ungroup the the original text and the offset path. When I try to ungroup it, the text becomes the original again. It is very frustrating. I've tried to turn of the GPU preview, I have turned off my mac several times and I have reinstalled the Illustrator itself. Nothing seems to work. I used the offset path…

    1 vote

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  16. Symbols don't display when mapped onto 3D artwork - Illustrator 26.2.1

    MacOS 11.6.5 iMac - non-retina NVIDIA GeForce GTX 775M 2 GB - 32GB RAM
    Illustrator 26.2.1
    Hello, I'm trying to map a symbol onto a 3D extruded object (See attached) using the new 3D interface. All I see are some black lines. No matter which symbol (even my own), what scale or rotation I use, the display of the mapped symbol does not change?

    1 vote

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  17. 3D Materials Broken shading on repeat shapes

    When using the new-ish 3D Materials fx on a group of shapes, some of which are aligned and repeating, the lighting and shading on one or more of the shapes breaks.

    There is a workaround of adjusting the position or corner radius of the shape(s) with the issue by an imperceptible amount. It took a lot of investigating to figure that out.

    1 vote

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  18. Rendering with Noise Reduction enabled causes Illustrator crash

    Happens every single time. Disabling noise reduction fixes it. I am using an external GPU.

    1 vote

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  19. Symmetry drawing issue with transform panel

    Illustrator CC 2020 (all releases) | Illustrator CC 2021 (all releases)
    Mac OS Catalina 10.15.7 and higher - Windows 10 (all version supported by Illustrator)

    Hello community,

    I’m writing to you to ask for your help or advice on a problem I’m facing in Illustrator.

    We use Illustrator a lot in the fashion industry to draw flat sketches, among other things.
    One of the drawing techniques we use is symmetry using an effect created in the Transformation panel (Effect/Distort and Transform/Transform).

    When this effect is applied to a group containing paths, it regularly happens that one of the symmetrical parts…

    1 vote

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  20. Blend Modes Hotkeys are broken

    Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
    Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

    They don’t work as expected. Let’s make a simple test.
    1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
    2. Put two colored shapes in a stack, to see what’s happening when you change modes
    3. Open Transparency panel, to see which mode is chosen (for some reason Properties…

    16 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

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