I did the 25.0 update this morning and I can't get illustrator to start a blank new document. When it opens the whole lower area is just grey. I can open old documents, but the "New Document" option literally does nothing.

Since updating my Illustrator to the 2021 version, the current version, and any other versions prior to it that I have reverted to have not been able to open new documents. When I launch the app, it opens the 'Welcome to Illustrator' window like normal, and I can open existing projects fine, but as soon as I go to 'Create New' or 'Templates', it won't open a new document window. The buttons don't seem to respond at all.
I've tried uninstalling Illustrator 2021 and re-installing, to no effect. I've installed the previous 2020 version, with the same bug where I can't open new documents. It's incredibly frustrating.

The only way I can make a 'new' document is to open an existing document, resize the artboard and save as a copy.

THIS IS AN ISSUE ACROSS ILLUSTRATOR, INDESIGN AND PHOTOSHOP 2021.

I recently had to uninstall and reinstall. Now when I try to create a new custom document these screen is blank and doesn't give me the options needed to create the specs I need. I tried uninstalling and reinstalling again, but no luck.

Go to Preferences > General > Check 'Use legacy "File New" interface'. And all is well again. Hope this helps.

same error on version24.3, the error still exists.

yo actualice a la versión 24.3.0 y me sale ese error cuando no estaba asi

I can only use a template if I will open a new document. I don't have the possibility to create a new document using presets

I encountered the same problem. After updating to 24.2.1, "New Document" still does not work properly, I can only use the old version of "New Document"

Nur, meanwhile you can revert to legacy New window in Preferences > General. It won’t fix that one, but it will allow you to work.

When I click file -> New, the interface show like this, no information about paper options. Please, how to fix it?

Nah, I'm good. I just turned off the home screen. Turns out I don't miss it at all.

AMD E-350 with Radeon HD 6310M, 8gb, windown 10, illustrator 24.2

The same happens to me, the screen goes black and I have to use a template and modify the artboard.

The same happens to me - windows 10 64bits in the 24.2

In Illustrator 24.2 when creating a new document and you select create new you are getting a blank screen.

This issue started as soon as Illustrator was updated to version 24.2, basically when working o a document, and you save it and close it, you try to create a new document, but there is no dialog for the new document.

I'm having various issues along these lines with Illustrator 24.1.3

For example - right now I have one .ai document open. I open a second document and the tab appears, and when I click the tab the layers panel changes to show the layers of the second document, but the work area still displays the first document I have open. From there I hit the 'home' button to see what would happen, and I just got a whole screen of blank areas like what you have here in your screenshot.

Getting really annoying.

I tried to open a new doc in Illustrator and get a blank window! Have tried different ways to restore but to no avail.

I tried to open a new doc in Illustrator and get a blank window! Have tried different ways to restore but to no avail.

I'm having a similar issue. About 8 to 10 times a day... when I ether open a file or create a new one - Illustrator blanks out. See screen shot I just took of it happening. I'm on a 2019 iMac - running illustrator 2020. Oh and the only way to clear the problem is to quit and restart illustrator. This is about the 15th bug I've reported on this 2020 update... I've never seen such garbage - been using this program since illustrator 3 in the mid 1990s.
Guys!!! Get it together!!!

When I launch the program the Home Screen appears, and my recently opened files are displayed.
When I click on one of the recently opened files, the Home Screen closes (as it should), the file opens (as it should), but then a second, blank Home Screen appears (as it absolutely should not).

The only way to close it is to manually click the 'x' button (clicking off the blank Home Screen doesn't do it).

NOTE: Opening a file any other way than from the Home Screen does *not* produce the same problem. The Home Screen disappears (as it should), and doesn't reopen.

OS - High Sierra 10.13.6
Illustrator CC 24.1 (and all versions since I started using CC in the last 6 months)