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Unable to export PNG higher than 72ppi

"Export As" command will not export PNG files any higher than 72 ppi. Even when I set it to export at 300 ppi, it still exports at 72.
Please fix this!

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Nick Stewart shared this idea  ·   ·  Report…  ·  Admin →
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  • Rob Baker commented  ·   ·  Report

    How does one "kindly clean your preferences"? I see nothing in the preferences to address this issue.

  • Créastelle commented  ·   ·  Report

    I tryed resetting preferences but I'm still stuck with the 72pp1

  • Ton commented  ·   ·  Report

    Resetting Preferences solves the problem for me.

  • Tjien Kang commented  ·   ·  Report

    Same with me, i'm having the same issue.

  • Sarah Khan (Illustrator team) commented  ·   ·  Report

    Hi,

    I would request you all to kindly clean your preferences and please let us know if the issue still persists.

    Thanks,
    Sarah

  • Sarah Khan (Illustrator team) commented  ·   ·  Report

    Hi,

    I would request you all to kindly clean your preferences and please let us know if the issue still persists.

    Thanks,
    Sarah

  • Jonathan McClure commented  ·   ·  Report

    Since update to new version, export to PNG is low resolution and size is inaccurate (10pt type exports to more like 7pt type)

  • Kendall Myers commented  ·   ·  Report

    I am having the same issue. The psd version hold true to 300 have not test Jpgs tho

  • Raquel de Sousa commented  ·   ·  Report

    Adobe Illustrator CC 2018 on Windows 10 (64bit)
    Export As... won't export above 72ppi
    Export settings were 300dpi as I have done on a daily basis for years. And yet every single time the output file ends up at 72ppi.
    That is unacceptable - we need to be able to export high res raster files out of Illustrator!

  • Daniel commented  ·   ·  Report

    I am also experiencing this issue right after I just updated my Creative Cloud Illustrator to 22.0.0 today (10/18/17). I cannot export to .png higher than 72 ppi.
    1. It is happening to all my files (tried several business cards I've made)
    2. MacBook Pro with High Sierra
    I will email the info to you as mentioned with the original poster.

  • Sarah Khan (Illustrator team) commented  ·   ·  Report

    Hi Daniel,
    Thanks for reporting the issue. Could you please verify if it happening with all the files on your system? Also please share with us your system information and the file with which the issue is happening at sharewithai@adobe.com so that we can reproduce the issue at our end.

  • Daniel Nierenberg commented  ·   ·  Report

    Illustrator 22.0.0 - Mac OS

    1. Open an Illustrator File
    2. Fit to selected art board (die line).
    3. File > Export > Export As > PNG (using Artboard) > Change resolution to 600 ppi on transparent background & Type Optimized (Hinted) for Anti-aliasing > OK
    4. The file will not export out higher then 72 ppi

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