File > New or Cmd/Ctrl+N fails to create new document
After opening Illustrator, I'm only able to open existing files. Trying to create a new file by clicking "File > New" in the menu, or clicking "Ctrl+N" results in a brief pause, but no new artboard or new file appears.
Illustrator 22.0.1 (64-bit)
Erick Watson
shared this idea
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michael
commented
this just happened to me after an update I guess my day will be spent helping adobe with R&D apparently it is the end users' department. I have a thousand complaints with Adobe but not being able to open it is now the biggest.
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Kier
commented
Is it possible to have this question answered please?
Im currently experiencing this now. And i need adobe for work. -
Amanda
commented
Same here, but I get 2 different error messages. "An unknown error has occurred" and "Can't create a new illustration. The command was cancelled." This just happened to me, It's been working up to this point.
Illustrator 2019 OS Mojave. Mac Pro.
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Guus commented
Same here. Blank window when I hit Apple N. Illustrator 2019 Mac Mojave iMac Pro.
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John G. Owens
commented
Won't load and get continuous loading circle icon.
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Anonymous
commented
Illustrator CC2019 isn't allowing me to create new documents. At all.
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Dave
commented
"Create new..." does not work on Win 10 latest CC 2018 update, new subscription, first time using Illustrator. I've seen Illy used by many people up close, it's not me - it's the Create New feature, it's broken from the File > menu, the full screen app convenience tile menu, and also CTRL+N. None of it progresses past the initial "what new file setup do you want". And yes, I pressed "Create" not cancel.
Very disappointed, I just paid for a year of this, greeeaaat.
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Wesley Lynch
commented
when I try and create a new document nothing happens. I can open up templates but can't create new stuff.
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Anonymous
commented
On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day
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Jmd
commented
I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.
Neither Premiere nor Photoshop have this issue.
Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I can open another project, save a copy, and edit the parameters to get the setup I want in a new file, but that's tedious and shouldn't be necessary.
Uninstalling and reinstalling didn't help.
Any ideas?