Illustrator version 22.1 keeps crashing my computer.
Illustrator 22.1 (64 bit)
Windows 7
Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.
Virtually unusable as it is currently running.
Problem does not happen with either Photoshop or InDesign on this pc.
Michael
shared this idea
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Sarah
commented
No problem, happy to help! I'm glad it has fixed the freezing issue for you as well, it was extremely annoying. I have to admit it's a pain when they update the software and don't seem to have bug tested it in enough environments.
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Wes Rand commented
Thank you very much, Sarah. So far that has solved the freezing problem. Seems to have made the problem of Illustrator recognizing mouse clicks worse but I can live with that if it avoids the freezing problem.
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Sarah
commented
Hey Wes,
So I figured out a fix for this issue. If you go into Illustrator > Preferences > Performance. Uncheck the box GPU Performance and the Animated Zoom.
This seems to have fixed the issue on my Mac.
Hopefully this works for you as well!
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I'm having this same, serious issue. Makes Illustrator unusable on a MacBookPro
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Ricardo Rodrigues
commented
Adobe Illustrator CC version 22.1 keep crashing my MacBook Pro With macOS High Sierra version 10.13.2.
Adobe Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed PC at least twice a day.