@Sanjay, thank you for your reply. Despite my GPU not being in Adobe's list (and the driver showing that it didn't require an update) - I went directly to the NVIDIA website and found that there was a more up to date driver. Since installing this I'm not getting the error message - I hope others can find this solution.

Thanks

Hi,

If you get an incompatibility in Nvidia driver, please check for an update for your driver at

https://www.nvidia.com/Download/index.aspx?lang=en-us

If you get an updated driver which is released within in a year then please update it. If not then NVIDIA has discontinued releasing updates to your driver which is a bit old and either you can update the card or switch off this reporting via preferences.
Edit > preferences > General > Show system compatibility check ...

If you are getting the incompatibility because of Intel driver, check for the latest driver at https://downloadcenter.intel.com/product/80939/Graphics

If you find that that driver is latest but Illustrator is still showing it as incompatible, then most probably it is an old graphic card. The driver series would not be of the form x.x.100.x

You can continue to use your old card as you have been using earlier. Suppress the check via preferences as mentioned above. But it is recommended to work on a later graphics card.

Sanjay.

Same issue with NVIDIA GeForce GTX - Not in list of drivers to update.
Can bypass the error message but haven't had a chance to see if it still crashes
Recently bought laptop to upgrade from last one with performance issues so am very worried by this!

Same issue HD Graphics 4600. Win 10 64 bit

Same issue here with Intel HD Graphics 4600. All drivers up-to-date.
running window 10 - 64 bits

Same issue here with Intel HD Graphics 4600. All drivers up-to-date.

I am getting this error message - cannot run any adobe program at all now.

I would love to have the compatibility with nvidia RTX 2060 fixed.. it really doesn't make sense

Same here with Intel HD Graphics 4600 and the latest driver.
I can ignore it, but also have frequent Illustrator crashes.

Hi @caveman38,

Were you able to work properly with the older driver and clicking the continue... button? Can you please share the system compatibility report exported file?

Also if the older driver was working correctly, Can you please try going back to the old driver and suppressing the System compatibility report via the preferences I shared earlier.

Sanjay.

After upgrading to 25.2, I have a system compatibility report saying "Unsupported Video Driver"
I have Intel Iris Pro 5200 graphics, which according to the published Illustrator system requirements is a "supported " graphics card.
I have been onto the Intel website and I have the latest driver installed.
Unfortunately Illustrator now crashes at least 4 times daily....

Thank you Sanjay, issue sorted.

Hi,

If you want to continue working with the current driver and don't want to see this message, you can turn off the via preferences.

I have just today done a bunch of Adobe CC updates and now Illustrator 25.2 if giving an incompatibility error relating to my graphics card.

Although my graphics card is getting a little old it is still very capable (and was extremely high spec when new) it runs CAD software all day long so this message is very annoying.

I have the latest NVIDIA drivers installed, any thoughts of a resolution?

Hello,

As per the attached report, the video Driver is intel(R) HD Graphics 630 v.23.20.16.4974, and all drivers before version 6285 have some issues while working properly with Illustrator.

But if you still don't want to see this dialog, you can turn off the System Compatibility Report from the preferences.