If any image is imported into the software, it does not appear, but this option appears

When I using program for a while, all interface in program are stopped. I can't click any thing accept working stage but hotkey still working. Please looking forward about this problem it happen 3-4 times per day.

Wish I could upvote Enisio's comment below!

Ankit Goyal,
With 27.0.0, they acknowledged the error. So what if I don't want to wait?
It is necessary to insist that it be done immediately.
I think Adobe can do it this second if they want.
Please go a little beyond your rules. This is a big problem.

This bug should be fixed in the released version of Illustrator, not just the pre-release build. Many people are not comfortable working on a pre-release build.

Egor,
I used a method like this. (Sounds crazy, of course).
0- At first, I shot GDI 4000.
1- My virtual memory
Initial size (MB): 8192 (that's it for my ram)
Maximum size (MB): 16384
2- I opened 525 new files in AI by following the task manager GDI. Yes exactly 525 files :))
The result reached GDI 11.525 and there were no crashes or menus malfunctions. But I can say that it has become very heavy.
I have no idea what this means.

After a while, the interface does not react without knowing when it will happen. I live this every day. Windows and menus become dysfunctional. The windows appear blank. Menus appear dark.

When this happens, if I have never saved the file I am working on before, I cannot use the save function at all. Everything becomes completely dysfunctional. Even the pop-up window of the color picker tool looks blank.

-I'm using Windows 10, and all drivers and updates are up to date.
-Programs are up to date also.

Enisio, yeah, as far as I know, increasing the GDI handles limit in Windows 10 just does not work, at least for Illustrator. I saw people trying to raise it, for other purposes, but fail, as if tweaking registry does not work at all. Our conclusions means little, sadly, it’s up for the devs now to tackle :(

Egor,
Although I made GDI 65000, when illustrator found 10000 in Task manager, AI was broken again.
The problem may be GDI, but I have come to the conclusion that it is not from windows 10. The only problem is AI 26.5.0.223 as usual.

Cannot believe this bug has reappeared yet again. Third time and counting.

KAsia, thanks for checking. Indeed, it’s the same problem that was fixed earlier, and now it resurfaced again :(
Illustrator draws its interface with GDI OS calls. When an element is not drawn anymore, it gets freed. I was told at some point Microsoft engineers made a change that broke that mechanism for Illustrator and the leakage started to happen... when the value hits 10000, no new elements can be drawn or updated, and this leads to a complete decay of the interface :( Perhaps this time there is another reason behind it.

The team is now aware of the problem and investigates it.

So far the workaround is to check the value form time to time, and when the value comes close to something like 9000 — save and restart Ai :(
The other solution would be just downgrade until the next release. I struggled like this for a while last time...

Thanks for reporting this.

Sorry forgot to add the OS version. Is this waht you are after:
OS: Windows 10 Enterprise version 10.0.19042 Build 19042.

Hi Egor,

Thank you for the reply.
The highest number is illustrator and the number is 9,999.
What can I do about it?

Thank you again.

My watchdog script goes up several times every day (ai 26.5).

Next time when it glitches, do not close the app and please check this:
1. Open Task Manager (Ctrl+Shift+Esc)
2. Open 'Details' tab
3. Right click any column header there (like Name or Status, doesn’t matter)
4. Choose 'Select Columns'
5. Tick 'GDI objects'
6. When this new column pops up, click on it’s header to sort it descending (arrow down)
What is the largest number you see in that column? Is it something close to 10000? Is it Illustrator?

Either way, please report back, it might be a known issue that the team hunts down.
Thank you for posting this and sorry for the inconvenience it causes. I know, I struggled from it too, way many more times I ever wanted.

Also — what version are you using? This is important.

The app keeps freezing up and glitching all over the place. The longest I can get it to work is 15min then it freezes up. I haven't lost my work yet, but it's frustrating. I should have been done with this school assignment over an hour ago!

I'm working on a file with several artboards and after some time the ui becomes all glitchy and I loose the cursor. It happens very often. Please see attached image.