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Michael Wagner

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  1. 17 votes

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    Michael Wagner supported this idea  · 
  2. 97 votes

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    Michael Wagner commented  · 

    When using a white object as an opacity mask for an embedded image in version 28.1, the entire image disappears instead of only displaying the white area. Applying the same white object as an opacity mask to a vector object behaves properly. Version 28.0 (and earlier) does not have this problem. Screenshots below show a white box over an embedded image and a black box. The white box was used as the opacity mask in the other two images to illustrate the problem (note the appearance of the mask in the panel and how the image does not display in that area).
    Interestingly, Linked images do not have this issue. However, the moment you embed the image, the glitch occurs and hides the image.

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  3. 14 votes

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    Michael Wagner supported this idea  · 
  4. 13 votes

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    Michael Wagner commented  · 

    In case there's anyone still waiting for a response: I have not encountered this issue over the past month, so I believe it has been fixed (currently 28.0)

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  5. 1 vote

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    Michael Wagner shared this idea  · 
  6. 711 votes

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    It is not as straightforward as it may sound :) We have been working to take advantage of threads and other hardware such as GPU/Video RAM in places where it can make a higher impact. We are prioritizing areas that are slow instead of making a generic change and destabilizing the product. Product stability is the top priority for us and we have been consistently trying to improve it. We want to move with caution and make changes without compromising on the quality. Hope this helps.

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    Michael Wagner commented  · 

    I started rasterizing my 4x4-inch black and white artwork at 300ppi about 20 minutes ago. I had the rainbow wheel of death for a good 5 min before the progress bar indicating it started rasterizing showed up. Meanwhile, my total CPU usage is hovering around 12% usage the entire time and Illustrator is unresponsive. I'm running a 3.8 GHz 8-core i7 with 40GB of ram for crying out loud. Sure the artwork is complex, but 20 minutes for something so small and only one color without any custom transparency effects, and it's STILL processing. Feels like I'm using an old G5. (Edit: I eventually force-quit after 30min as it was still processing)

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  7. 19 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

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    Michael Wagner commented  · 

    I am also having this issue with the latest version 27.0 on two macs running macOS 12.6

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  8. 9 votes

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    Michael Wagner commented  · 

    Wow! So glad I found this. I hope Adobe acknowledges and fixes this someday! Moving or adding a gradient stop to the 100% location seems to be the best fix if you have access to the InDesign file. (Mac Illustrator 26.2.1, InDesign 17.2.1)

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  9. 3 votes

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    Michael Wagner commented  · 

    You are correct, this does appear to be a GPU issue in relation to using the align tool. Huge bummer because using CPU slows down our workflow significantly. Is there any way to fix this so GPU mode can work? 2020 iMack Retina 5K with AMD Radeon Pro 5500 XT 8 GB running macOS Big Sur 11.6.4

    1. With this file open, set the alignment panel to align to the artboard.
    2. Select the group and align to center horizontally and vertically with the align panel.
    3. Undo twice to revert to the original position.
    4. On the second undo action, you’ll find that some of the artwork doesn’t move with the rest on the last undo action. Moving the group manually after this magically moves the artwork into the correct position.

    Manually moving the object without using the align tool and then undoing the move transformation does not cause this problem. This is why I believe the issue may be related to the align tool.

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  10. 1 vote

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    Michael Wagner shared this idea  · 

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