Generate vectors fails but still takes my credits
Generate vectors fails with the following error: "Cannot generate results due to connection issues. Please check your internet and try again." My internet is working perfectly (see speedtest attached). What annoys me the most is that it says it can't generate but still takes my credits. I have used this feature before multiple times. Why is it doing this when my connection is perfect? Please can my credits be refunded as this is not acceptable. Thank you.
Operating system - Windows 10
Version of Illustrator - 30.6
Steps - I have a png image that I want to convert to a vector. When I click Generate Vectors it gives me the error above.
Result wanted vs actual - I expected a vector version of my image but I just got the error and my credits deducted.
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Geraldine Enslin
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