236 results found

1. Freeform Gradient doesn't transform correctly High Sierra (macOS 10.13)

   Freeform Gradient points should transform relative to path. Gradient does not transform as expected.

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Freeform gradiets work with a limitation moment the gradient point goes outside the object boundary the freeform gradient doffusion point is deleted.

2. Stylize Outer Glow does not show

   BUG: When applying "Effect >> Stylize >> Outer Glow", the effect does not appear on object stroke or fill.

   This is constant between multiple files.

   OS: Windows 10 Pro 64 bit
   Built-In Memory: 32668 MB
   System Info:
   Adobe Premiere Pro CC 2019 13.0.0
   Adobe Premiere Pro CC 2019 13.0.0
   Adobe Premiere Pro CC 2019 13.0.0
   ExtendScript 2014/12/03-09:00:00 80.1 80.1
   Extensibility Library 2.0.0.51
   FilterPort 1.1 79.599148
   Microsoft® Windows® Operating System 10.0.17134.167
   International Components for Unicode 58, 2, 0, 0
   International Components for Unicode 58, 1, 0, 0
   International Components for Unicode 58, 2, 0, 0
   International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
   International Components for Unicode 58, 2, 0, 0
   Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0127
   JP2KLib 2018/06/25-18:00:38 79.271024 79.271024
   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1
   LogSession 8.0.0.25.47373
   MPS 2018/07/11-01:09:47 79.599093 79.599093
   OpenCV library 3.3.1
   OpenCV library 3.3.1
   PDFPort 2018/07/12-01:10:28 79.599148 79.599148
   Adobe PDFSettings 1.04
   Adobe Illustrator 23.0
   Adobe Photoshop CC 2019 20.0
   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.2.0
   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.2.0.83
   Adobe India Sangam Core Code 2018/06/06-01:10:10 79.270872 79.270872
   Adobe India SangamML Import from Sangam 2018/06/06-01:10:10 79.270872 79.270872
   ScCore 2014/12/03-09:00:00 80.1 80.1
   Sprout by HP Platform 1.0.4.3241
   SVGExport 6, 0, 0, 0 79.583414
   SVGRE 6, 0, 0, 0 79.583414
   Intel(R) C/C++/Fortran Compiler 17.0.0
   Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   Teigha® for .dwg files 3.05.1.0
   UXTECH 1.0 23.68434
   Vulcan Application Control Library 5.4.0.12
   Vulcan Message Library 5.4.0.12
   WRServices Thur June 14 2018 12:26:24 Build 0.23461 0.23461
   ATE

   BUG: When applying "Effect >> Stylize >> Outer Glow", the effect does not appear on object stroke or fill.

   This is constant between multiple files.

   OS: Windows 10 Pro 64 bit
   Built-In Memory: 32668 MB
   System Info:
   Adobe Premiere Pro CC 2019 13.0.0
   Adobe Premiere Pro CC 2019 13.0.0
   Adobe Premiere Pro CC 2019 13.0.0
   ExtendScript 2014/12/03-09:00:00 80.1 80.1
   Extensibility Library 2.0.0.51
   FilterPort 1.1 79.599148
   Microsoft® Windows® Operating System 10.0.17134.167
   International Components for Unicode 58, 2, 0, 0
   International Components for Unicode 58, 1, 0, 0
   International Components for Unicode 58, 2, 0, 0
   International Components for Unicode 2017/02/28-14:54:50 Build… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Artistic effects converting artwork to black

   Attempting to apply any Effects>Effect Gallery will render the vector artwork into black and white. Thinking it was a Pantone conflict, I've tried conversion to CMYK with same results.

   piffle.

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4. Blending Modes BUG in Ai

   1. Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
   2. The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
   3. Expected Result: Blending modes should be displayed and printing as applied.
   4. Actual Result: Blending modes are altering the artwork vitally and completely.

   1. Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
   2. The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
   3. Expected… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
   We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. User interface - Not keeping color choice on re-open

   The level of user interface color choice does not sustain itself on re-launch of appl

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6. 2025 (29.0.1) is giving tons of errors on preview.

   I have a file with some simple multi-gradient appearance stacks that constantly throws two errors every time I load it, and every time I switch outline mode on and off. Also the document is marked as modified the instant I load it.

   Works fine on 2023. Dunno how it works on 2024, I never switched to that one. Constantly complains on 2025.

   This is happening in CPU preview mode, I would check if it's happening in GPU mode as well but I deleted 2025 before thinking about that detail.

   Uservoice isn't letting me upload this file so I've posted it on my own site: http://egypt.urnash.com/media/blogs.dir/1/files/2024/11/IABD-Unknown-Error-Sample.zip - ~7m zip of an Illustrator file.

   The two errors, in order, are:

   "The outline cannot complete because of an unknown error [IABD]"

   followed by

   “An error occurred while processing the appearance of an object”.

   I have a file with some simple multi-gradient appearance stacks that constantly throws two errors every time I load it, and every time I switch outline mode on and off. Also the document is marked as modified the instant I load it.

   Works fine on 2023. Dunno how it works on 2024, I never switched to that one. Constantly complains on 2025.

   This is happening in CPU preview mode, I would check if it's happening in GPU mode as well but I deleted 2025 before thinking about that detail.

   Uservoice isn't letting me upload this file so I've posted it… more

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7. Struggling with Invisible Geometry when mapping a 3D object

   I’m having a trouble with this invisible geometry. It just doesn’t work for a cross object. Either I’m doing something wrong or I don’t know.

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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   A test file is needed along with full specs of your system, including GPU model and its driver’s version.

   Please share it in comments if you are OK with it, or send it to sharewithai@adobe.com (in this case please put the link to this report in the body of the email for tracking purposes:

   http://illustrator.uservoice.com/forums/601447/suggestions/49048304)

8. Can’t apply Blur effects other than Gaussian blur, all other dialogs are broken

   I can't use blur effects, only the gaussian blur I can use.
   My laptop is MacBook M1.

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9. Illustrator crashes after adding 3D Materials from Adobe Substance. Deleting default materials leads to problems

   Since I downloaded 3D materials in the Adobe substance online application, and added them into Illustrator, the application crashes.
   I was able to reach the file (Illustrator Application > Show Package Contents > Contents > Resources > Material Resources > DefaultSubstanceMaterials.) But when I delete them, the textures no longer load, impossible to reboot, try other versions, uninstall-reinstall. It always appears like that, I don't know what to do anymore. Impossible to reuse the materials. If you have a solution, I'm interested. Thank for reading :)

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10. 3D Extrude & Bevel

    I've been working with some of my previous design clients and noticed that when I add the extrude and bevel to a rectangle shape and I choose the draw hidden faces function it just don't show up when I do the expand appearance. I tried to edit by going back to the appearance panel and deactivate and then reactivate it then it worked. Has anyone got this before or it's only me ?

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11. 3Dとマテリアルの膨張の仕様がいきなり変わった

    3Dとマテリアルの膨張を使用していたところ昨晩からいきなり膨張をかけた後のぷっくりした感じがなんだかのっぺりしました。端末を変えても結果は同じでした。支給対応を求めます。よろしくお願い致します。

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12. 3D Rotation object misses the light source in version 28.5

    Version 28.5: Rotation 3d does not produce full 3d. Missing light. Diffuse instead.

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13. Problème Export 3D dans Illustrator: fichier .OBJ et USDZ

    Dans illustrator, après avoir appliqué l'effet 3D, je l'exporte en fichier .OBJ et .USDZ.
    Les problèmes sont:
    - Bug de luminosité (trop forte et non corrigeable) du fichier .OBJ dans After effect (Image ci jointe)
    - Bug du fichier .USDZ (absence de texture) lors de l'affichage en réalité augmentée sur Iphone (derniere version IOS 17.4.1) (image ci jointe)

    Pouvez-vous corriger ces bugs svp? trop nombreux à mon gout pour un logiciel payant..

    Merci d'avance,

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14. Effect > Path> Outline Stroke only works if applied to an entire object, not to a stroke

    Sometimes when I am making a complex Appearance stack I want to start with a basic stroke, outline it, and do more stuff to it, but I cannot, because this only applies to the entire object. Please fix this. It's annoying.

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15. Popups in the Appearance palette often lock up Illustrator.

    Lately whenever I summon a popup in the Appearance palette, I will often find that Illustrator locks up with a spinning rainbow pinwheel. I have waited a while for it to return and it never does; I now consider this a cue to restart Illustrator and hope I saved recently, or that I got lucky with the crash recovery.

    The two popups I get it with more often are the stroke/fill color, and the stroke. I've included screenshots of both to make it more obvious where to fool around. Next time this happens I'll come provide a file that does this.

    I've heard some reports of this happening with popups invoked from the Properties palette, too. I never use that myself.

    I'm currently using 2022 Macbook Air running Sonoma 14.1.2, and Illustrator 27.8.1

    Lately whenever I summon a popup in the Appearance palette, I will often find that Illustrator locks up with a spinning rainbow pinwheel. I have waited a while for it to return and it never does; I now consider this a cue to restart Illustrator and hope I saved recently, or that I got lucky with the crash recovery.

    The two popups I get it with more often are the stroke/fill color, and the stroke. I've included screenshots of both to make it more obvious where to fool around. Next time this happens I'll come provide a file that does… more

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16. Illustrator 28.3 shuts down on my macbook pro macOS 14.4 when trying to use 3d

    I'm using a MacBook Pro with the M2 chip and just upgraded to Sonoma 14.4. I also updated Illustrator to 28.3. Up until then, I had no issues using 3D Effects. Now if I attempt to use 3D effects, Illustrator will shut down. A window pops up saying it shuts down for unknown reasons, and it gives me three choices: Restart, report, or ignore.

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17. Preview of the 3D cube in the Effect 3D (classic) dialog is garbled or missing

    When opening effect the preview is garbled.
    Rotating 3D cube, it is flashing or disappearing.
    Changing angles via keyboard has same bug.
    AI beta 28.4.32

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18. Bad rendering of glow effect

    OS: Microsoft Windows 10 Professional 10.0.19045 Build 19045
    Adobe Illustrator: 28.1 (64-bit)

    Steps to reproduce the bug:
    - Create a blank Illustrator document.
    - Create a new shape, such as a white circle with no stroke. The white circle on the white background is invisible.
    - Add an outer glow effect to the circle, e.g.: Color: black (#000000), Normal mode, 20% Opacity, 3px Blur.
    => The white circle on white background will be almost invisible, despite the black glow, which is very, very faint.

    • Export the artwork to PDF.
    • Open the PDF file in Acrobat : the white circle is perfectly visible, the black glow can be clearly seen.

    Expected result:
    The glow should look the same in Illustrator and Acrobat.

    Actual result:
    The glow looks too light in Illustrator, and is rendered properly in Acrobat.

    If you set the glow's opacity to ~50% in AI, you will get in Illustrator the same rendering as 20% in Acrobat (but then of course, if you export the AI file to PDF, the 50% setting will appear much darker in Acrobat).

    This bug is obviously linked to a recent AI update. The rendering used to be consistent between AI & Acrobat.

    Attached:
    - Screenshot (.png) of the same elements in Adobe Illustrator (left) and in Acrobat.
    (unable to post AI & PDF sample files: blocks the post)

    OS: Microsoft Windows 10 Professional 10.0.19045 Build 19045
    Adobe Illustrator: 28.1 (64-bit)

    Steps to reproduce the bug:
    - Create a blank Illustrator document.
    - Create a new shape, such as a white circle with no stroke. The white circle on the white background is invisible.
    - Add an outer glow effect to the circle, e.g.: Color: black (#000000), Normal mode, 20% Opacity, 3px Blur.
    => The white circle on white background will be almost invisible, despite the black glow, which is very, very faint.

    • Export the artwork to PDF.
    • Open the PDF file in Acrobat : the white circle is… more

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19. Exporting layered PSDs = Error 2393

    Illustrator 27.8.1 64-bit
    OS: Windows 10

    Exporting AI to layered PSD fails, regardless of DPI or whether artboard exporting is enabled. Flattened PSD export still works. This process ultimately locks up and completely crashes Illustrator.

    Steps: File -> Export -> Export as...

    Attempting the process with a third party export script also locks up Illustrator.

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20. Blend Modes are Broken in Illustrator 27.8.1 and also in After Effects 23.6.0

    Hello - I updated all my creative cloud stuff yesterday and blend modes don't work in Illustrator 27.8.1 and also in After Effects 23.6.0

    I opened after effects 22.6.5 and that works as it's supposed to.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    White canvas in Illustrator is actually transparent. Some blend modes require solid color underneath to make proper calculations, so get it rendered correctly, put something white in background (or filled with any other color).