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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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164 results found

  1. CC Color Library changes when moving to 2nd monitor

    When using a 2nd monitor, if I move a CC app from the primary laptop monitor to the secondary monitor, the CC Color Library changes. The color shifts are minimal, but enough to be problematic. Additionally, the background color of the library changes from the expected dark gray to a light gray.

    I've verified my monitors and they are calibrated properly, so this is not a monitor calibration issue. I noticed the issue within the last few weeks, less than a month ago.

    See attached images for examples.

    2 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  2. Adobe Fonts can't syn "Source Han serif Traditional Chinese fonts" to the software

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  3. CC Library Legacy Warning

    Operating System: Windows 10
    Illustrator Version: 24.1.1

    I am trying to add a CMYK graphic to CC Library. When I do, I receive the warning:

    "Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in."

    Resetting my preferences did not help. I checked for Adobe updates, but Creative Cloud doesn't indicate there are any available. If I add it as an RGB graphic, I do not get the error. But I need the CMYK version.

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  4. Scroll on hover over unselected tools or library panels not working in 2020 release.

    Prior to the 2020 release of Illustrator, when I was working in a document (with my various tools panels and CC Library panel docked to the side of the page) I could have my artboard/artwork selected and hover my mouse over a tools pane or library and scroll to see my options (without clicking to select that pane.) Now it doesn't seem to work anymore. I have to click on whichever tools pane or the library pane to activate it before I can begin scrolling through the options. It may not seem like much of a bug, but it actually…

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  5. Unknown Error when attempting to add items to Library

    When trying to add items to CC Libraries with in Illustrator, I get an unknown error every time.

    2 votes
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  6. Fix Adobe Illustrator CC 2020 Type Library Reference - VB scripts return error

    We need to always keep the version of Adobe Illustrator CC up to date.
    Recently, the CC version used by the company has been upgraded from 2019 to 2020.

    We use the attached .NET Illustrator library module.

    As with other similar cases, I believe Adobe will solve it.

    Older versions work fine.

    2 votes
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  7. CC Libraries import yields progress indicator for thumbnail

    With the most recent release of Illustrator (23.1.1) on a Mac running Catalina 10.15 Beta, any time I drag an item into the Libraries panel, a thumbnail fails to appear (instead I get a persistent animated progress indicator). I'm able to see the correct thumbnail of the imported item in other Adobe apps (Photoshop and InDesign), as well as online (Libraries --> View on Website). Only after I restart Illustrator do they appear.

    2 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  8. Fonts missing and say I need to re log in

    When I open a past project from creative cloud folder It directs me to find a missing font. But the font finder doesn't sync to my library. Now Im stuck with a missing font on a logo project that just messed my whole design up. Plus when I export the project as a export safe for web... png 24 the file export look pixellated and not a vector file.

    2 votes
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  9. Libraries stuck in "Add Multiple Assets"

    macOS Mojave 10.14.3

    This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.

    2 votes
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  10. Illustrator graphics from the Library are distorting when I "Option Click and Drag"

    First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this…

    2 votes
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  11. Cloud Library is not working.

    Library is keep loading and not getting synced.

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. Grouped objects from cloud libraries have ungroup issue

    Hello
    I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
    Can you fix please?

    2 votes
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  13. Linked assets in CC Libraries render "file not readable"

    Having assets linked in CC Libraries renders the master AI file unreadable on another machine, despite being signed in on the same account. If I open the file on the original computer and collect it to a local folder, the file opens. This defeats the purpose of the Library.

    2 votes
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  14. Creative Cloud is not syncing

    Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.

    2 votes
    3 comments  ·  Cloud, Libraries  ·  Admin →
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  15. Symbols and CC Libraries

    So there is a bug with symbols being used in CC Libraries that I came across. If you place a symbol on something and apply a type of appearance effect, like a warp, you are unable to place or open up that file again in the CC Library. You will get an error that says "Can't open the illustration".

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  16. CC Libraries will not work

    I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.

    2 votes
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  17. Adding cloud fonts is a terrible experience

    I click to use the cloud font and it should just download, it says it is downloaded and it is not. I have to remove it (which it doesn't show that it's on my system, it's a bug) and then re-add it.

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  18. Libraries loading time ver 29.3

    Since update to 29.3 Libraries panel takes a bit of time to load, this was not an issue before as it was always available instantly when needed, now at start up it take about 30sec to load and once its loaded an you scroll down it rest still have to load, same as when scrolling back up.

    1 vote
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  19. Add colour theme to swatches from CC Library is not working, it only gives a pink swatch

    Add colour theme to swatches from CC Library is not working, it only gives a pink swatch

    1 vote
    8 comments  ·  Cloud, Libraries  ·  Admin →
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  20. Trying to Open Library tab, says page failed to load

    When navigating to the CC library panel, says "page failed to load"

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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