Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
156 results found
-
Cloud Library is not working.
Library is keep loading and not getting synced.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Grouped objects from cloud libraries have ungroup issue
Hello
I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
Can you fix please?2 votes -
Linked assets in CC Libraries render "file not readable"
Having assets linked in CC Libraries renders the master AI file unreadable on another machine, despite being signed in on the same account. If I open the file on the original computer and collect it to a local folder, the file opens. This defeats the purpose of the Library.
2 votes -
Creative Cloud is not syncing
Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.
2 votes -
Symbols and CC Libraries
So there is a bug with symbols being used in CC Libraries that I came across. If you place a symbol on something and apply a type of appearance effect, like a warp, you are unable to place or open up that file again in the CC Library. You will get an error that says "Can't open the illustration".
2 votes -
Trying to Open Library tab, says page failed to load
When navigating to the CC library panel, says "page failed to load"
1 vote -
I'm using illustrator, why save files are shows in the last in cc?
can you make pin option for file, and its more easy to access it
1 vote -
Can't add new items to my CC Libraries when working from home
Here is my issue, I have two Mac computers both running the latest version of the Ventura operating system (13.6.7 at the time of this post), one of them is at the office and the other one is at home for work I do when away from the office.
I have a teams account with Adobe provided by my employer. I log into CC using the same ID on both machines. On my computer at the office, I can add new items to any of my Adobe Libraries in any of the apps. However, on my home computer I can't…
1 vote -
Alt-drag from a CC library to an artboard to create a linked object doesn't work reliably
Really there should have been an option to keep the previous behaviour when you changed dragging from a CC library to create a linked rather than embedded object. However in the absence of this the workaround to get embedded objects must be reliable and it's not in Illustrator 28.5 64-bit Windows 11 Pro. This makes using CC libraries to store & share assets virtually unusable in the current versions when your workflows involve a lot of this.
https://helpx.adobe.com/uk/illustrator/using/creative-cloud-libraries-sync-share-assets.html#linked
— sometimes following the above actions correctly creates an embedded object.
— sometimes following the identical steps still creates a linked object.…1 vote -
libraries changes my units from inches to pixel
Everytime I put an asset into the library and then open that asset the units are in points instead of the original inches it was created in.
1 vote -
No se puede sincronisar
El error se da solo en illustrator las demas apps de creative funcionan correctamente
1 vote -
ファイルを保存する際にCreative Cloudにアクセス出来ない
macOS Sonoma 14.3.1
illustrator 28.2
1 別名で保存を実行
2 表示されたダイアログから「Creative Cloudへ保存」を選択
3保存場所を選択して「保存」ボタンをクリックするとエラーとなる1 vote -
Older name is used in Share for Review
When sending for review, I have shared it with my alternate email, and it keeps pulling up my former name- this was changed on my account setting in google admin, as well as my contacts list. How can I find out where it is finding and autopoulating my old name?
1 vote -
Get the color wheel cloud to work properly
I teach 5th grade and we made color using the Adobe Color wheel. Then when we went into our libraries in Illustrator those palettes showed up for only about 1/2 the kids. No idea why. When I did it I also did not get the colors I saved to show up in my Illustrator color library. Even weirder when I open Illustrator on a Windows device (instead of Mac) the color DO show up.
1 vote -
Can't open file / The account you signed in with doesn't have access to this file
"Contact the owner for more info"... But I am on the owner of the file!
People with whom I shared for Edit can also not access.
I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!Can someone help!
Much appreciated :-)Regards,
Vh.
1 vote -
1 vote
-
File on cloud didn't save before crash
I was editing a file from my cloud when suddenly it crashed. When i opened the Illustrator again , it says that the file was last edited 24 days ago , but i worked on it 7 days ago too.
Windows 11 , Adobe Illustrator 27.7
1 vote -
¿Estás conectado a internet?
La función de compartir documentos no me carga en Illustrator, cuando intento darle en la opción compartir se queda el recuadro en negro y quiere cerrar sesión y me dice que no estoy conectado a internet, alguna solución para eso?
1 vote -
1 vote
It is pretty unclear what is happening.
Can you please provide more info?
-
There's a problem creating a NEW link to share the document after the initial link has been created.
If you open an exiting document that has been shared with a link, resave the file with a new name, make changes, then try to create a new link, you will get an error.
1 vote
- Don't see your idea?