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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Library Disappears

    After I use Illustrator for a while, the library disappears (seemingly without provocation). The library comes back if I restart illustrator (but then I have to close all the files I was working on and open them again).

    1 vote

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  2. Cloud Documents Do Not Open (Urgent)

    There is a bug that I have been experiencing for some time with my cloud documents in Adobe Illustrator. Like any other day at work, I'll open up illustrator and go to open one of my cloud files that are accessible on the home screen under 'your files'. However, these files for some reason have become unresponsive to my clicking on them. Double-clicking on them to open results in absolutely nothing happening. I can move the file around to new folders and other functions under the three dots, but I cannot simply open the file by clicking on it. This…

    1 vote

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  3. 1 vote

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  4. Illustrator 26.3.1 loses Libraries after computer wakes from sleep

    Using Illustrator 26.3.1 , if you have your illustrator open and set your computer to sleep, the next time you wake it up and try resuming your work, libraries will be blank and say "Install Creative Cloud Library". If you restart Illustrator, it works fine until the next time you sleep your computer. Version 26.2.1 does not have this problem.

    3 votes

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  5. 1 vote

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  6. Paragraph Style -> Library Bug (Stroke Weight Lost)

    If you create a paragraph style with a thin outline (e.g. 0.25) different from the fill color, and then add that style to the library, the library does not record the weight assigned to the stroke (e.g. 0.25). See images. Note that "Annotations Red", and "Annotations Red Lib" are the same style, I renamed it to prevent an overwrite. As you can see, though the fill and outline colors are correct, the stroke weight resets to default.

    Also your system doesn't allow me to upload screen shots (.jpeg). Not sure what that's about. Here's a link to the my screencaps:

    1 vote

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  7. CC Libraries Convert "/" to Groups Popup Prompt

    CC Libraries Convert "/" to Groups Popup Prompt will not go away when "back to libraries" is selected after a click on anything in libraries pops back up again preventing any access to library. After much frustration, clicked "Convert" and has now destroyed the organization of my library by creating many empty groups and arbitrarily grouping other items.

    This was a huge library that took a lot of time to build, so I would love if it could be restored to its original stated before this "improvement".

    1 vote

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  8. Font Missing from Library Asset: Infinite Loop

    I tried to place an asset from Materials Library. A dialogue warns of a missing font, but I cannot recover from this as it infinitely appears with no option to cancel the attempt to place the asset.

    There really needs to be a way to recover from errors / faults, UX 101, had to use Program Manager to kill processes.

    1 vote

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  9. First time use of the Library bug

    Hardly worth reporting but happens consistently for me: the first time I use the Library after opening Illustrator, upon choosing what I want to place, the library panel closes (before I can complete the place command). When I open the palette again and choose the item, it works fine. That's it.
    Version 26.0.2 (64-bit)
    Windows 10 Enterprise

    2 votes

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  10. Font Active yet not showing on Apps

    I have active fonts on https://fonts.adobe.com/ yet on Photoshop and Illustrator, and other apps, they are not showing up, even after activating 'Missing Fonts' they appear with a small dot • after the font, but not available on display.

    I am up to date on app versions and running macOS BigSur 11.6.1

    3 votes

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  11. Illustrator v26.0.1 will not Save, Save As to Computer or Export (macOS Monterey v12.0.1)

    I have tried:
    - Full Disk Access
    - Deselect Save in Background
    - Uninstall and reinstall
    - Fully updated
    - And the rest.

    4 votes

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  12. Some process, probably library syncing, overwrote graphic updates

    Almost lost half a day's work. Though I lost a bunch of time and productivity figuring out how to get it back.

    A library graphic got overwritten by an older version of that library graphic by something other than a human being.

    I was working in Illustrator 26.0.1 and Photoshop 22.5.2 at the same time on a Windows 10 machine. I had the graphic as a Smart Object in Photoshop. But since it's a graphic it was being edited in Illustrator.

    I also had Illustrator 26.0.1 opened on my Windows 10 laptop cause that's where I do my pen work,…

    1 vote

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  13. Images not appearing on shared link

    When I create a shared link for review, the image do not appear on the link.

    1 vote

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  14. Inability to add graphics in libraries

    This is a bug. This is where Adobe informs me to report a bug. For the record this must be said right away.

    I made a library and could initially add graphics to that library, but all of a sudden graphics wouldn't add itself whether I dragged or specifically selected "add ...".

    It added an irrelevant fill color instead.

    1 vote

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  15. Cloud Documents won't open when using Illustrator on desktop

    Illustrator v.26, running on macOS Big Sur 11.2.3.

    The cloud docs open only after closing the app several times and retrying. Once the app is open, I double click on the desired file, but nothing happens. Even using the 'open' selection window doesn't work. After the nth try, the cloud doc magically opens. This has been going on since before the latest update. Is it my laptop or a bug?

    2 votes

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  16. Fix Creative Cloud - files can't be retrieved but cloud says no sync errors

    Operating system: MacOS Big Sur Version 11.6
    Adobe Illustrator: 25.4.1

    Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
    I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
    I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
    Weirdly though, in Illustrator on my iPad Pro it says…

    2 votes

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  17. 2 votes

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  18. Illustrator Version 25.4 and 25.41 not starting out of Adobe Cloud Control

    Details of your operating system
    - Windows 10 LTSC
    The version of Adobe Illustrator (desktop)
    - V25.4 and V25.41
    The steps you were taking when you experienced the issues
    - uninstalled C++ redistributable version 2015 and installed again
    Your expected result and the actual result
    - that it works --> but it didnt
    Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

    1 vote

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  19. libraries panel not working in Beta 26.0 642 Mac

    Running MacOS beta 12.0 beta and the libraries panel fails saying i need to install the latest version of CC libraries. I have done that. Note the libraries panel works fine in Photoshop beta and all the other CC applications.

    1 vote

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  20. CC libraries wont open after 2x reinstalling in AI in beta version for windows

    I m trying to use the colors swatches in a project and now I guess ill have to do it manually . I have enclosed 3 screen shots

    .CC libraries keeps saying it needs to be updated in the Beta version of A I(desktop) . I did the cleaner and install twice and the error still comes up

    3 votes

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