Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
747 results found
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Problem merging dates from CSV into graph
When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.
This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead…
1 vote -
new can not open
new files can not open
what I do1 vote -
Make lines look straight again
So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
macOS Sierra | 10.12.6
iMac (21,5", 2013)
3,1 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 1024 MBIllustrator CC 2018 22.0.1
1 vote -
After using
After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.
1 vote -
Adobe Illustrator has found an error it can't correct
How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
I'm running Win10 64-bit.
Dell Inspiron 11 3000 I31620003 11.6 Notebook
Adobe Illustrator CC2017
Thanks1 voteunfortunately the file you mention is corrupt. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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New from Template...
In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator crashes when opening an SVG file that contains polyline element without attribute value.
Windows10
Illustrator CC 2017.1.0(21.1.0)
Illustrator CC 2018(22.1)This svg crashes Illustrator when opened.
<svg xmlns="http://www.w3.org/2000/svg">
<polyline points="" />
</svg>1 voteThanks again for reporting the issue. The crash has been fixed with Illustrator 23.0.
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Option key does not work at all.
My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.
1 vote -
Opening CC 2015 files that have missing links causes the program to hang/crash
Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu
Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...
Koen, UX Director at my company, 60 seats
1 vote -
1 vote
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corrupted image shown on screen
Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this
1 vote -
no es posible establecer el numero máximo de archivos que se deben abrir
Al abrir mi Illustrator me aparece un mensaje de error "no es posible establecer el numero máximo de archivos que se deben abrir illustrator", esto ocurrió de un día a otro, el día anterior lo cerré normalmente, apagué mi mac y al día siguiente al abrir el programa me apareció ese mensaje.
¿Que debo hacer?
Necesito ayuda!
1 voteplease contact Adobe support
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jagged vector overlay issues
when I "transparent" overlay two vector objects, the art appears jagged as shown in attached. I've tried cmyk and RGB. I am using most recent OS, High Sierra 10.13.4
1 vote -
Illustrator Distortion of Template and final art
Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
ALT
I am trying to duplicate an object/text/image by clicking the ALT key then dragging, but it isn't duplicating until after 7 tries consecutively. I am using Illustrator CC 2018 on a Windows 10 Surface Book 2.
How can I smoothly duplicate an object by holding down ALT and drag the first time?
1 vote -
Surface pen doesn't work anymore
It stopped working after the latest updates from either MS or Adobe. It worked fine before and now it doesn't.
Problems go from panning instead of drawing in Photoshop, to not drawing at all or at certain (unspecific) intervals.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
When using pathfinder crop my system locks up and has to be closed down.
I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html -
Intuos Pen & Touch - Pinch zoom doesnt work anymore
Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.
1 vote -
Crashing immediately when opened
I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team
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