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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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791 results found

  1. Save for pdf changes from Master .ai file

    When I am developing a drawing, I need on occasions to send a pdf version off to my customer. Saving as pdf means that any further work I carry out whilst the program is still open is performed on a pdf file rather than on my master .ai file.

    To overcome this problem, it would be handy to be able to 'Export to PDF' so that the original..ai file remains on screen and I can carry on working rather than having to re-save as .ai file first

    1 vote

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  2. Illustrator Help yields PAGE NOT FOUND error

    I have tried to access Illustrator Help... several times now via the Help Menu option of the same name as well as the F1 key, and Safari yielded the following "Page Not Found" error message, saying "The page you are trying to access was not found. Please check your URL for typos and try again."

    This is the first time I have seen this bug, which is now repeatable and reliable..

    Updated Illustrator CC 2019 to version 23.0.6 last night. On a MacBook Pro Retina mid-2014 running MacOS 10.14.6.

    1 vote

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  3. Some of AI file paths disappear when exporting to PNG or JPG

    A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he…

    1 vote

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  4. Prefix in graphs

    Using a prefix for the axis in a graph works fine, but only with positive numbers. Negative numbers soon get into trouble however. $-50 is not helpful at all.

    1 vote

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  5. Missing image link when pasting

    When I select artwork in one open document, select copy and then paste into another document, Illustrator cannot find the image links.
    However, when I drag the artwork from one document to another there is no problem.
    Congratulations to Adobe in breaking records for the most buggy version of Illustrator so far!

    1 vote

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  6. Illustrator crash by opening Fonts

    Everytime when I am in an open file (new or existing) when I go to fonts (above in the menu so you can see visually all the fonts how they look) AI crashes. I cannot find the problem. Delete and reinstalled is serveral times... who can help me, please

    1 vote

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  7. Adobe Stock keeps crashing.

    Adobe Stock keeps crashing. I have not been able to use at all. I am testing AI and PS but when I select to search for a template it directs to me to this website, but when you click on a template it stops working and eventually crashes.

    1 vote

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  8. Adobe Illustrator 2019

    My adobe illustrator 2019 keeps crashing every 10/15 minutes. I tried closing out of my other windows and just running that program by itself and it still crashed every 10/15 minutes. It is very frustrating when I am working on something and have to re-open up the program. Thank you in advance for the assistance.

    1 vote

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  9. Not importing from iOS

    Not importing from Adobe Draw iOS or Adobe Sketch

    App Version: 4.7.1.138161 (64-bit)
    OS Version: 12.3.1
    Device Model: iPad Pro (9.7") (iPad6,3)
    User Memory: 1652 MB
    Total Memory: 1969 MB
    Free Disk Space: 88705 MB
    Total Disk Space: 244140 MB

    1 vote

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  10. Start First Project

    The Start First Project button is not working for me.

    1 vote

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  11. tear-off

    Mac: 10.14.5
    Illustrator version: 23.0.4

    In the past I was able to save my workspace with toolbar tear-offs (shapes, pen, etc.). When I re-open Illustrator and select my custom workspace, my tear-off tabs are not present. I'm hoping to get the tear-offs to save with my saved wowrkspace.

    1 vote

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  12. Illustrator Start UP

    When I am opening an .ai file, it takes me to the start menu, and I can only open one .ai file at a time, when double clicking. I am running 23.0.3

    1 vote

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  13. Internet runs slow when Adobe Illustrator is open

    I have 25 Mpbs internet....when Adobe Illustrator is open it runs at around 11 Mpbs

    1 vote

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  14. my shift, control, option and command keys are not working

    iMac v. 10.14.5 (18F132)
    (Retina 5K, 27-inch, 2017)
    Processor 3.8 GHz Intel Core i5
    Memory 16 GB 2400 MHz DDR4
    Illustrator 23.0.4

    I don't know exactly when it started, but I cannot use my shift, control, command, or option keys. They work perfectly fine in combinations like shift+w, shift+arrows or command+c, and so on. They work from my Wacom, but not from the keyboard. It seems like I have the same issue in Photoshop.

    1 vote

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  15. Placeholder text Preference 06222019

    I cannot untick/unselect Fill New Text Objects with Placeholder Text in preferences. I have the latest version 23.0.3
    Windows 10 Pro

    1 vote

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  16. Paste in Front/Back should override Paste remembers layers option

    The layer from which an object is copied is used for the pasted object even when using the Paste in Front/Back command. This is counterintuitive and the command should override the option.

    1 vote

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  17. Heavy upload to adobe.io (amazon) without files opened

    During one week I left Illustrator opened.
    During this week, Illustrator upload 21 Gb of data!

    How that's possible?
    What data?

    My post in public forum:
    https://forums.adobe.com/message/11085595

    1 vote

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  18. Distribute Anchor Points not always working

    When all Anchor Points of a Path are selected, Ai automatically assummes an Object selection, stopping the possibility to make use of the Distribute Anchor Points function.

    1 vote

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  19. 1 vote

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  20. Ai 23: Layer control panel, problems with names containing underline characters

    case 1:
    Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
    To reproduce:
    • Create a blank document
    • Create a new text object with the text "texttext"
    • Give the text object the name "name
    name" in the Layers control panel
    • "File->Save under" as svg, Klick Button OK
    . Klick Button "SVG code ... "
    -> result:
    <text id="name_x5F_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

    -> expected result:
    <text id="name_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

    see testAI23.ai, testAI23.svg

    case 2:
    AI19: Adobe Illustrator Version 19.1.1 (64-Bit) Windows 10 2015.1.1
    see attachments: two…

    1 vote

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