Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
685 results found
-
expanded pattern freezes in perspective grid
When i try and move the sidewalk next the building it freezes up. I just bought a new asus ryzen 9 with rtx 3070
1 vote -
Falsely claims video drivers out of date
Your last 2 or 3 updates, after updating & re-opening AI, it tells me my video card driver is out of date. I have updated everything it tells me to update, they are correct & latest versions. Still AI tells me this with a pop up stating 'I may have performance issues if I continue without updating drivers'.
I've done all I can my end, had it checked by IT guys - can you look into it please?
I run Windows10 PRo.Thank you.
1 vote -
Compatibilité système requis Vidéo Nvidia
Je suis sous windows 10, illustrator 25.2 64bits dernière version, à chaque lancement de l'application apparait une fenêtre "compatibilité système requis" pour video Nvidia Geforce GT620. J'ai réparé en prenant la dernière version du pilote sur NVidia GeForce GT 620 v.23.21.13.9135. Mais la fenêtre apparaît toujours ??? Que dois-je faire pour solutionner ce problème. Merci
1 vote -
Jittery mouse cursor before changing state / hovering over links when Adobe application is open
MacBook Pro (16-inch, 2019)
Processor 2,3 GHz 8-Core Intel Core i9
MacOS Big Sur 11.2.1 (20D74)
Memory 16 GB 2667 MHz DDR4
Graphic AMD Radeon Pro 5500M 4 GBI'm experiencing a jittery/buggy/flickering mouse cursor when my cursor's about to change mode, to type mode or other different pointers.
Explanation in GIF: https://i.stack.imgur.com/c3tBo.gifThis also occurs in both Safari and Chrome while I'm opening any Adobe application. It also occurs in other non-hyperlink instances of the mouse cursor changing, such as hovering over the drag handle when resizing Finder columns.
Every time the mouse transitions from the hyperlink pointer to…
1 vote -
Illustrator keeps shutting down
My Illustrator keeps shutting down. It tells me I have an unsupported video driver. Intel(R) HD Graphics 4000. It has been doing this all week. I have never had this problem before. And now I have to sign in every time it starts.
1 vote -
Removed a middle anchor, then an infinite long "handle line" caused the file and the recovery file to crash AI
I placed a line with 3 anchors, removed the middle anchor.
Then AI created automatically an infinite long handle from one of the remaining anchor points.
I coudln´t save the file, it crashed immediately and the recover file got the same bug, so I couldn´t even save the recovery file. the whole infected file is lost completely. (I lost 6 hours of work because of this bug)._
A HANDLE of a remaining anchor point automatically calculated to be infinite.
I did something like what is in that gif, perhaps something different but the same logic.
I did that and…1 vote -
Text tool crashes version 25.x
In version 25.0x and later, every time I draw a text box, Illustrator hangs. After it catches up with itself, I'm left with a text box that I can't access -- if I click on it, Illustrator hangs again. It's unusable.
I had to uninstall and go back to 24.3.
Thanks.
1 vote -
Hello Adobe Team,
Hello Adobe Team,
We are using Adobe Illustrator 25.1 Version,
science we updated the 25.1 we are facing Hanging (Software Stop) Issue,and we are facing Performance Issue
Kindly Suggest Us.
1 vote -
Illustrator Causes Crash of iMac
System information is as follows:
System: iMac (Retina 5K, 27-inch, 2020)
OS: macOS Catalina 10.15.7
Processor: 3.6GHz 10-Core Intel Core I9
Memory: 64GB 2667 MHz DDR4
Graphics: AMD Radeon Pro 5500XT 8 GBAdobe Illustrator Version: 25.1 (latest update)
Since upgrading my iMac a few months ago, Illustrator is randomly crashing my computer. After using a safe mode start, I believe I have isolated the problem to be associated with my extra monitor. After disconnecting my extra monitor, the crashes have stopped. This is very inconvenient because I can use my extra monitor for all of my other software (Including…
1 vote -
Random Freezing
I just bought a 16" Macbook Pro (2019) and twice now while using Illustrator, the artboard freezes and I cannot save. All of the menus and tool bars and whatnot highlight like they are responding, but I cannot get anything on the artboard to respond and cannot save anything. Everything else on the mac seems to be working so it is not freezing the whole system. Please help! Do I need to return and get a new mac, or is this a software problem?
1 vote -
Cannot Save Illustrator CC and Mac OS 11.1 MacBook Pro m1
Cannot save in any format. Previous file worked on saved fine.
1 vote -
Live Paint Dead
Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.
1 voteAs per OP’s comment:
> Primary cause was that Windows was secretly downloading and installing a major update in the background. This manifested in terrible performance in Adobe Illustrator.
-
weird squiggly blue line shows up on fresh new artboard, tried closing and reopening, and its still there
MAC Catalina
1 vote -
Esko Dynamic Barcodes plug-in crashing Illustrator
Hi
We use the Esko Dynamic Barcode plug-in for creating barcodes, but I've just moved over to a new M1 chip MacMini, and ever since if I try to use the plug-in in Illustrator (25.1) it crashes. Sometimes as I apply the settings, or sometimes as I just enter them.
Has anyone else who uses this found the same issue? Esko say they're developing a Universal version of the plug-in, but it will also depend on Adobe updating releasing the native M1 Illustrator.
Just wondered if there was a quick fix in the meantime for me to continue using it?
…
1 vote -
Crashes on Unlock All
Running Big Sur on an M1 Mac. Just upgraded to Illustrator 25.1, which crashes when using Unlock All.
1 vote -
ritardo
In Illustrator quando trascino con il mouse gli oggetti, se non aspetto un secondo dopo aver lasciato la pressione del mouse, l'oggetto si sposta come per inerzia dietro il successivo movimento del mouse poco quanto basta per non accorgersene e perdere allineamenti vari....
1 vote -
problem with mesh
What's the problem with mesh?
Since the last update (January 12, 2021) the grid is displayed tilted.1 vote -
Keeps freezing on Mac
I have the Macbook Air with the M1 chip. It repeatedly freezes up as soon as I open it.
1 vote -
Spinning circle of death keeps popping up
Whenever I even move the mouse, the spinning circle of death pops up and I either have to wait for it to stop or I am forced to completely restart my computer and loose work.
1 vote -
Ai 2021 - crashing after 1 or 2 minutes on Mac OS Big Sur 11.1
While starting to work on Ai, the system shuts down unexpectedly in 1 or 2 minutes - after opening any ai files. I had a chat with Adobe support team and they have advised me to delete the Creative Cloud app, after which the app was working fine but fonts were missing. Because I required the fonts to work on - I have reinstalled the CC app, then the issue started again. Request to please support in resolving the issue or suggestions.
1 vote
- Don't see your idea?