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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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695 results found

  1. Beachballing for any added effect in Illustrator.

    Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.

    1 vote
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  2. Illustrator 23.1.1 flickering panels on mouse release

    Layers Panel flicker

    After upgrading to Illustrator 23.1.1 on a mac each time a mouse click is released on the artboard or when text will be deleted step by step, the layer panel and some times symbols and type formats panel, too, will flash or flicker.

    Switching off GPU usage does not change it anyway.

    It's driving me crazy...

    This flashing is irritating.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 23.1.1
    MacOs Mojave 10.14.6

    1 vote
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  3. Art board freezes, then disappears

    I use a Wacom to draw my art on Adobe Illustrator 2019 cc, 23.0.6 64 Bit. I haven't had any problems drawing, but today I am only able to draw a few items before the art board completely freezes and I can't draw anymore. HOWEVER, when looking at my layers, everything I draw shows up. I just can't see it on the actual art board. The things I was able to draw, I am unable to move or change. Then trying to fix it, the whole art board disappears, but it still says it there on the Layers tab...

    Please…

    1 vote
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  4. I am trying to use the in-app tutorials but the tutorials keep hanging when I open them and I can't click the tutorial buttons.

    1 vote
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  5. Panning with Space bar stuck

    Moving with pan on space bar glitches into stuck hand closed — won't release until you double click again.
    Line at 64k has multiple artifacts.

    1 vote
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  6. Illustrator 23.0.6 MacOS High Sierra slowdown, possible memory leak.

    I have noticed over the last several versions that if I leave Illustrator running for more than a few days without quitting (with and without any files open), that my system gets less and less responsive, sometimes to the point where it seems completely locked up other than cursor movement. A quick mouse over the Illustrator Icon in the dock shows that the Application is Not Responding. I have also noticed the same thing happens in Photoshop. I'm not sure if there is a memory leak in these apps or in the Creative Cloud Core environment somewhere. I took a…

    1 vote
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  7. Performance is hindered

    Working on illustrator- have it set for 2 hours working time. At 15 minutes, the computer will log me out and force me to log back in to my illustrator file. I use High Sierra OS, Creative Cloud 2019.

    1 vote
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  8. navigator doesnt work

    i`m using latest illustrator build, the navigator panel just doesnt work anymore.

    1 vote
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  9. Match zoom

    I always toggle 2 files with tool match zoom, but it's not working for CC18, but if I start match zoom option & manually select the second file then its possible

    1 vote
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  10. Random screen lines

    Random lines showing up on screen.
    os 10.14.5
    ai2019

    1 vote
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  11. Embed images disappears/ becomes damaged after illustrator crash.

    It started to happen after I changed to windows 10 and dobe updated the Illustrator version. Prevent this from happening, cause when images are embed I do not have any copies in my computer. They are just there in illustrator and lots of hard work might be lost.

    1 vote
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  12. Ai file really slow

    I'm working on a file which is running very slow but i can't figured out why. I've followed all the steps in the "Performance" thread but it didn get better

    File has a lot of graphics but it seems that the problem isnt my pc, Ram used is only 30% of total Ram

    PC specs:

    i7 5820k

    GTX 980ti

    16 gb RAM

    1 vote
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  13. Serious performance lag on 23.0.6

    Serious performance lag on 23.0.6

    Just updated to 23.0.6 I am on an imac 3.6ghz i9 with 64gb ram. I would click on a block of text and delete - there would be a long pause, beach ball, block deletes, pause, back to work. GPU vs CPU view didn't make a difference. I switched back to 23.0.5 and everything is fine.

    1 vote
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  14. Illustrator is crashing after selecting specific tool

    My GPU and CPU is GTX 750ti and Intel Core i5-7400
    This has been happening for lot of months and I had to move to 2018 version.

    Edit: Ignore the first video called Illustrator CC... (Fail)

    1 vote
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  15. performance lag

    panning around canvas is very slow, not fast as it should be.
    Viewing file in outline line mode and then switching back seems to fix until a new document is opened and then software slows down again.
    Hopefully will be fixed with an update.

    1 vote
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  16. Moving paths very slow if not dragged at the center

    Ex: Create a circle
    click at the center of the circle with a selection tool and drag. The path moves fast as expected. But if click elsewhere on the circle and drag, the path moves very slowly.
    Win 7, CC2019.

    1 vote
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  17. Extremely slow or crashing Illustrator 23.0.3 (64bit)

    Windows 10 Home (OS Build 17137.885)
    Intel Core i7 3930K 3.2Ghz
    32GB RAM
    2 SSD 1TB Drivces (30% full each)
    GPU - Nvidia Geforce GTX 1060 3GB

    SHOCKING PERFORMANCE!!
    Slow to load even the smallest AI files!
    Crashes intermittently, cant re-create the problem!!

    1 vote
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  18. Random slow-downs opening or saving files

    In AI 23.0.4 when opening a sequence of files there are random slow-downs and spinning beachballs for no obvious reasons, at random. Have un-installed and getting same issue with 23.0.3 and 23.0.2. Nothing about my system has changed since this has started and it's driving me mad.

    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Intel Core i7
    Processor Speed: 4.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 64 GB
    Boot ROM Version: 172.0.0.0.0
    SMC Version (system): 2.41f1

    OS 10.13.6

    1 vote
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  19. Illustrator bug images and files and QT movies

    I posed this before and it seems to have vanished so i am re-sending.

    These images and jpegs and qt movies and files correspond to several bug reports over the lst month.

    Please refer to tehse files when addressing my bug reports.

    I have repeatedly reported tehse bugs, most of which have been occurring with multiple vesions of illustrator, some ating back decades, through multiple versions and mutiple mac models, through multiple operating systems.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A42cace1b-f6e3-4555-b4aa-c9d959341108

    Doug Millhoff
    D.Millhoff@sbcglobal.Net
    213-251-8551

    1 vote
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  20. Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the docume

    Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document

    Here is the code

    for(var i=0;i<500;i++){
    var doc = app.documents.add();
    doc.saveAs(File('~/Desktop/Test'+(i+1)))
    doc.close();
    }
    Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.

    I have attached the screenshots for memory…

    1 vote
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