Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
685 results found
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Illustrator fundamentals
- When panning around in mid full screen view, defect stripes keeps appearing all over the screen. Disappears when zooming one time.
- Zoom should be zooming to position of mouse, but it zooms "all over the place" when close up.
- Pathfinder substract creates unnecessary amount of anchor points + gaps. Even with setting 0,001 in Pathfinfer options
This has been going on for years, and Adobe is informed about these fundamental bugs several times. Time to fix the fundamentals and clean up the bugs.
1 vote -
crashing
Crashes when opening preferences. Slow overall (and non-responsive) performance on a brand new Mac. 2020 Illustrator is beta garbage and does not run dependably. InDesign is just as bad.
3.6 GHz Intel Core i9
32 GB 2667 MHz DDR4
Radeon Pro 580X 8 GB
10.14.6 (18G103)1 vote -
Only one backstep at a time possible
ai lets me backstep only once or twice bevore stalling. After ca. 2 minutes another backstep is possible. Sometimes several backsteps are possible but it will stall from time to time. If I wait, it will recover, but it's impossible to work in this way.
Is there a solution to this?
I'm on a Mac Pro 12core late 2013 and OS X 10.14.61 vote -
Watercolor Brush
3 Second+ Lag when using Basic Watercolor brush.
This is making some projects nearly unusable on the newest version. I don't know if the performance problems are similar for other brush types. But it brings Illustrator to a crawl on my workstation which should be overkill for running Illustrator.
Windows 10
1 vote -
actions slow and crashing
All actions that ran smoothly on Illustrator CC 2019 are slow and most of the time crash the new update (CC 2020). Actions are meant to speed up workflow, not slow it down.
1 vote -
Not showing GPU
GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!
1 vote -
Unstable operation Illustrator 23.1.1 Mojave
Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.1 vote -
Illustrator 23.1 (64bit) hangs - hourly
Didn't have a problem with previous versions.
Updated to v23.1 (64bit) Windows 10 Home 1903 and regularly hangs.
Sometimes hangs while working. Usually hangs when opening a new file, particularly when already have a file open. The files I'm using are less than 1mb so shouldn't cause issue.1 vote -
"File, Edit, Object" etc freezes/doesn't work
After I worked for a few minutes in Illustrator CC, the bar with File, Edit, Object etc isn't responding and the only way to close Illustrator is by a Force Quit.
I already deinstalled and reinstalled it 2-3 times, but it doesn't help.MacBook Air 2018
MacOs Mojave 10.14.6
1,6 GHz Intel Core i5
8 GB 2133 MHz LPDDR3
Intel UHD Graphics 617 1536 MB1 vote -
Beachballing for any added effect in Illustrator.
Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.
1 vote -
Illustrator 23.1.1 flickering panels on mouse release
Layers Panel flicker
After upgrading to Illustrator 23.1.1 on a mac each time a mouse click is released on the artboard or when text will be deleted step by step, the layer panel and some times symbols and type formats panel, too, will flash or flicker.
Switching off GPU usage does not change it anyway.
It's driving me crazy...
This flashing is irritating.
Attempted fixes
Resetting preferences
Adjusting GPU performance
Turning of animated zoom
Uninstalling illustrator
Updating everythingIllustrator Version 23.1.1
MacOs Mojave 10.14.61 vote -
Art board freezes, then disappears
I use a Wacom to draw my art on Adobe Illustrator 2019 cc, 23.0.6 64 Bit. I haven't had any problems drawing, but today I am only able to draw a few items before the art board completely freezes and I can't draw anymore. HOWEVER, when looking at my layers, everything I draw shows up. I just can't see it on the actual art board. The things I was able to draw, I am unable to move or change. Then trying to fix it, the whole art board disappears, but it still says it there on the Layers tab...
Please…
1 vote -
Panning with Space bar stuck
Moving with pan on space bar glitches into stuck hand closed — won't release until you double click again.
Line at 64k has multiple artifacts.1 vote -
Performance is hindered
Working on illustrator- have it set for 2 hours working time. At 15 minutes, the computer will log me out and force me to log back in to my illustrator file. I use High Sierra OS, Creative Cloud 2019.
1 vote -
navigator doesnt work
i`m using latest illustrator build, the navigator panel just doesnt work anymore.
1 vote -
Random screen lines
Random lines showing up on screen.
os 10.14.5
ai20191 vote -
Ai file really slow
I'm working on a file which is running very slow but i can't figured out why. I've followed all the steps in the "Performance" thread but it didn get better
File has a lot of graphics but it seems that the problem isnt my pc, Ram used is only 30% of total Ram
PC specs:
i7 5820k
GTX 980ti
16 gb RAM
1 vote -
Serious performance lag on 23.0.6
Serious performance lag on 23.0.6
Just updated to 23.0.6 I am on an imac 3.6ghz i9 with 64gb ram. I would click on a block of text and delete - there would be a long pause, beach ball, block deletes, pause, back to work. GPU vs CPU view didn't make a difference. I switched back to 23.0.5 and everything is fine.
1 vote -
Illustrator is crashing after selecting specific tool
My GPU and CPU is GTX 750ti and Intel Core i5-7400
This has been happening for lot of months and I had to move to 2018 version.Edit: Ignore the first video called Illustrator CC... (Fail)
1 vote -
performance lag
panning around canvas is very slow, not fast as it should be.
Viewing file in outline line mode and then switching back seems to fix until a new document is opened and then software slows down again.
Hopefully will be fixed with an update.1 vote
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