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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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357 results found

  1. Cannot Preview - Mac m1

    Cannot Preview in Illustrator on Mac m1, running Mac OS 11.2.3.
    I just upgraded Illustrator. I have worked on this file for a couple of hours. It is a file with several items and many paths. All of a sudden I lost Preview mode. Even after restarting the computer, I cannot get the preview back on all of these items by using Command Y. I manually turned on eyeballs in the layers pallet, it turned on a couple of items but then warning dialog appeared again. I don't know if this is a bug or my computer gone awry..

    1 vote

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  2. Text edits dont show in GPU mode

    Windows 10 20H2
    Omen 15 Ryzen 7 4800, GTX 1660Ti , 16Ram
    Illustrator 2021

    On going issues since if i remember 2016 or so.

    When GPU is enabled, lots of time when i edit a textframe it wont show the updates. The textframe keeps showing old text, zooming doesnt fix it. Only thing which fixes this is either move the textframe or deactive GPU and restart illustrustrator.

    I first noticed this issue on my old Mac at the office, this cant be updated due to old OS its running. Now i still noticed it on my Windows system running 2021

    1 vote

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  3. Artwork becomes blueish when zoomed in 400%

    When I'm 300% zoom it looks normal and works as it supposed to but when I go to 400% or more I get this weird blue that covers my image

    1 vote

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  4. Pathview/Edges Problems

    iMac (Retina 5K, 27-inch, 2017)
    3,8 GHz Quad-Core Intel Core i5
    32 GB 2400 MHz DDR4
    Radeon Pro 580 8 GB
    macOS Catalina (10.15.6)
    Adobe Illustrator (25.2)

    Path are not completly visible.
    Edges are not shown as they are.

    Without GPU the Edges and Path look normal. But its to slow to work with.

    1 vote

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  5. "View Using GPU" Greys Out Using Images with "ProPhoto RGB" Colour Profiles

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using GPU Preview
    MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

    Problem:
    - "View Using GPU" is visible and enabled
    - Adding linked images (in this case a JPEG) with a "ProPhoto RGB" colour profile applied to the image file will cause "View Using GPU" to become disabled and greyed out.

    Expected Behaviour:
    - Linked Images with any colour profile applied should not effect the ability to use the "View Using GPU" setting.

    Workaround:
    - Open the image in Photoshop and convert it to another colour profile like sRGB IEC61966-2.1 then save the image. …

    1 vote

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  6. Whenever I enter Outline mode(Ctrl+Y), Illustrator turn into 'view using CPU mode

    I can reproduce this bug on my rig. Whenever I enter outline mode(Ctrl+Y), illustrator, initially using GPU to render the artwork, turn into using CPU. And it stay there even I exit the outline mode.

    • The only thing to fix it is close the file and open it again. It's getting annoying pretty quickly(part of it because 'View using CPU' performance is abysmal and sluggish. My CPU has 6 cores 12 thread, not top of the line, but not cheap model either.

    -I also found that it's not only about the outline mode that cause this, but other reason as…

    1 vote

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  7. 1 vote

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  8. Real time function disappears

    realtime feature disappears when rulers are enabled in Illustrator 25.1 (Mac OS X Mojave 10.14.6)

    1 vote

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  9. Overheating?

    MacBook Pro (Retina, 15-inch, Mid 2014) 2.2 GHz Quad-Core Intel Core i7 Intel Iris Pro 1536 MB

    Fan goes into overdrive each time I open any of the newly updated Adobe Aps (example Illustrator 25.0.1) Going back to previous versions fixes the issue.

    1 vote

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  10. Artefacts while dragging anchor

    After having drawing a polyline and drag one of the corners to a new position there appears black artefact shapes.

    Windows 10
    Illustrator 25.0.1

    1 vote

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  11. Graphics Errors in Big Sur

    I have a brand new Mac Mini 2020, just released. I have been having weird glitches with graphics rendering, and I found this post
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/40978006-macos-big-sur-rendering-bug

    Looks like it has been closed for commenting, and blame on Beta. However, I still have the issue. I am on Big Sur 11.0.1 on a brand new machine running AI 2021

    I took advice and disable GPU Performance, and it seems to be working now.

    Just a heads up

    1 vote

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  12. Library window gets corrupted

    Without any apparent reason, the Library window gets corrupted i.e. doesn't scale correctly and thus is rendered completely useless as I'm unable to scroll or select any assets. Need to restart the whole app to fix it. Latest CS21 with MBP16.

    1 vote

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  13. 1 vote

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  14. lagscreen trail when I move the shapes around or when I use the quick hand tool

    I think my Illustrator 25.0 has an issue with GPU rendering as it randomly starts leaving that "rendering" trace when I move something or when I use the quick hand tool and it only works fine if I close and reopen the document. I am using a Lenovo Yoga and Windows 10. Attached below is a screenshot of the error.

    1 vote

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  15. Ghosting while object move not working in GPU mode?

    Singe Illustrator 25 there is no ghosting effect when moving objects. What have you done again Adobe?
    CPU is not working properly with iMac PRO(!) and GPU does not show basic feature?

    1 vote

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  16. 1 vote

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  17. 1 vote

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  18. illustrator preview is black and white (fills but not lines?) when file background is transparent

    mac os 10.15.6 / ai 24.3

    file preview for fills (but not lines) becomes b&w when the file background is transparent. when a background is turned on, preview is fine.

    1 vote

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  19. Glitchy screen when opening a new document

    Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.

    1 vote

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  20. Live paint paths not updating

    Since update 24.2, amending in a path will intermittently not update with live paint. The path will have moved, but the art will visually remain as it was. This especially happens with the curvature tool, and less often (but sometimes) with the pen tool.
    I have real-time drawing turned on, as I did in my previous version.

    1 vote

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