371 results found

1. Bizarre Issues with Fonts and Rendering; Creative Cloud

   Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

   Illustrator 2018 CC 22.0.1
   Mac OS El Capitan 10.11.6
   Suitcase Fusion 19.0.4 (6333)

   iMac (Retina 5K, 27-inch, Late 2015)
   3.2 Ghz Intel Core i5
   24GB DDR3

   I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

   Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

   Now with fonts and rendering, in the video in this sample file:
   - I select two separate text boxes using Arial, and reduce the size. I’m unable to select the resized text boxes. I can select if I click and drag over them, but not if I clicked directly on them, however I’m still unable to move them. The Undo doesn’t work properly.

   • I select two separate text boxes using Neris, and enlarge the size. I’m unable to select the resized text boxes. I can select if I click and drag over them, but not if I clicked directly on them, however I’m still unable to move them. The Undo doesn’t work properly.
     Rendering onscreen starts to do weird things.

   • I select one separate text box to change from Arial italic to Times New Roman. For some odd reason, the size changes from 15.54pt to 12pt. The Undo doesn’t work properly.

   • I select two separate text boxes to change from Arial italic to Times New Roman. Again, the size changes from 15.54pt to 12pt. The Undo doesn’t work properly.

   • When I get to the end of the Undo, for some reason all text boxes are selected. Some change size, some don’t. I go to Undo, and seems to work.

   • I select two separate text boxes to change from Times New Roman regular to italic. When I do an Undo, things start disappearing and so on.

   It’s just so bizarre. It’s so random but these errors keep occurring. About 3 months ago I changed over from CS5 to CC 2018. Sorry to say, but CC 2018 programs have been so unstable.

   Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

   Illustrator 2018 CC 22.0.1
   Mac OS El Capitan 10.11.6
   Suitcase Fusion 19.0.4 (6333)

   iMac (Retina 5K, 27-inch, Late 2015)
   3.2 Ghz Intel Core i5
   24GB DDR3

   I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

   Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

   Now… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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2. path view

   Version: Illustrator CC 2018 22.0 (Standard)
   Illustrator does not show a path view. When I select Path View, the object is no longer selectable and no path view is displayed.
   It's the same with every file, both simple and brand new.
   It didn't work in the previous version either.
   In older versions it worked without any problems.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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3. DrawArt Suite issue on OS 10.13 and CC 2018

   I'm using the AIDrawArtSuite to render objects in my plug-in.

   This function works fine on windows and os x for CC, CC 2014, CC 2015, CC 2017 and CC 2018 except for macOS 10.13

   On my macbook pro 2014 with a nvidia card and OS 10.13.2, the result is not correct.
   If I'm disabling the GPU performance, the result is now correct.

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Hi,
   Since the issue was logged as Annonymous we cannot engage with you here.
   Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsg

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

4. pen tool curved strokes

   Not sure if this is a bug, a setting, a or a feature. But the stroke will not fill properly. This atrocity only occurs when attempting to make a curved line. Please help.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Vector Shapes Arent Sharp on Hp Envy, But are On iMac

   Im working from a HP Envy x360 i7 laptop. My vector shapes are very blurred around its edges, but when I load the document on a iMac computer they are sharp. Any idea what the issue could be?

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Most likely cause would be graphics driver on your machine. Please upgrade graphics drivers to see it resolves the issue. If it still does not. Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)

   Hello,

   When GPU rendering is enable, the colors rendering are not the good one.
   When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.

   This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
   Before this update, everything worked perfectly.

   I called Apple Care Hotline.
   they could do nothing to assist him.

   I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
   I’m on Creative cloud, and all my adobe softwares are updated.

   Thanks.

   Guillaume

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Edges of art look broken and corrupted in GPU mode

   I am having trouble with Illustrator

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8. Crazy jibberish at various zooms

   zooming in and out get funky lines everwhere.

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9. Highlighting text leads to disappearing artboards

   This tends to only happen when I have minimized the screen to be half of my desktop size. Whenever I highlight text in Illustrator the artboard disappears and it only comes back when I've selected the selection tool and click in the work space.

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10. Worse situation on M1 macs

    macOS Monterey V 12.0.1 (M1 chip)
    Illustrator Desktop V 26.0.1

    Recently I noticed, that performance have some bugs.
    It is often, that screen smudges like in screenshot. and thats everyday issue. I need to zoom in and move around, then it disappears. now even Pink stripes showed up, which doesn't disappear...
    Also, sometimes when I start new document (from template), there is the pink blink (very short, few mili seconds and the same colour like in screenshot)

    Today I saw new update for Ai, so updated, will see if this issue was

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11. View Using GPU turns off when a file has images in it & I can't turn it back on.
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