362 results found

1. ドロップシャドウのデフォルトのカラー設定がK100%ではなく4色になっている

   発見はMacOS Catalina（10.15.7）ですが、Windows10でも同様でした。
   Illustrator2021（25.2）のドロップシャドウにおいて、デフォルトのカラー設定がK100%ではなくC93%、M88%、Y89%、K80%になっています。RGBベースのカラー設定がCMYKモードに持ち越されているものと思われますが、印刷において事故の原因となりますので早急に修正願います。

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   79 votes

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

2. Overwriting PDF-Files does not work anymore with build 24.0.2 !

   Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

   79 votes

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   73 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

   Thanks & Regards,
   Illustrator Team

3. Tiny size indicators on high-resolution displays

   I have Windows 10 and a display with a resolution of 2560x1440 and a scaling of 150%. Illustrator displays tiny size indicators. Take a look at the screenshots.

   This is a long-standing problem with the scaling of the Illustrator interface. Please correct it, my eyes hurt.

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   77 votes

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   28 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. M1 Apple McBook - Crashing

   I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!

   75 votes

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   77 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

   This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

   1). Backup your preferences and launch Illustrator with fresh preferences
   2). Quit and re-launch Illustrator once again
   3). Use Illustrator in your workflow

   If you see AI crash and entire system is not freezing then please create a new issue.

5. Outline preview bug

   After updating to the two latest versions of Nvidias Drivers on my laptop Outline Preview does not work at all in Illustrator.
   I tried to reinstall Illustrator, reinstall Nvidia drivers but nothing works.

   The only solution right now is to switch to the integrated graphics Intek HD Graphics 530. But the performance is so much slower with this card :(

   Illustrator version:
   2017.1.0 Release (21.1.0 Release (64-bit)

   Graphics card:
   Nvidia Quadro M1000M

   Nvidia driver version:
   Quadro Desktop / Quadro Notebook Driver Release 384.
   Version: 385.69

   Hardware:
   Dell Precision 5510 laptop

   Platform:
   Windows 10 Enterprise 64 bit

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   75 votes

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   24 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have a confirmation from nvidia that the issue has now been fixed for both GeForce and Quadro. Please update Nvidia GPU drivers to fix this issue.
   Thank you Nvidia

   Adding download links:

   Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us

   if you have issues please contact NVIDIA support.

6. Can't save files in Catalina

   With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

   74 votes

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   91 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

   For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

   Warm Regards,
   Illustrator Team

7. Running an Action from script

   Hello,
   In Illustrator CC latest update, my following script does not work:
   1- Select a couple paths (in script) (all of them close paths in different groups)
   2- execute my action which offset paths with certain amount

   The problem is in this new version after the action dis-select all of them except one, but before this version it worked and keep all of my selection paths still as selected ( by path I mean the new offset paths, but for all of them)

   It really made trouble for my script in the company, because some computer still does not have the latest CC.

   Thank you
   Maryam

   Hello,
   In Illustrator CC latest update, my following script does not work:
   1- Select a couple paths (in script) (all of them close paths in different groups)
   2- execute my action which offset paths with certain amount

   The problem is in this new version after the action dis-select all of them except one, but before this version it worked and keep all of my selection paths still as selected ( by path I mean the new offset paths, but for all of them)

   It really made trouble for my script in the company, because some computer still does not have… more

   72 votes

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   9 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. Blob Brush changes size after undo operation

   1. Illustrator CC 2017.1.0

   3. I Select blob brush on 2pt.

   4. Draw a bit with it

   5. Hit undo and the blob brush suddenly changes to a much larger size even though it says 2pt in the menu

   6. The only way to get it back is to go to Blob brush menu, select 1pt hit ok, then go back to blob brush menu and select 2pt again.

   7. I expect that when I hit undo the blob brush will stay the correct size

   8. It changes size every time I hit undo

   71 votes

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   56 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. Custom Colors convert to CMYK automatically, when we set "Effect->Blur->Gaussian Blur".

   When we apply Effect->Blur->Gaussian blur an object with a custom color, it will be converted to CMYK color in overprint preview mode.
   Also, when we export PDF, it will convert to CMYK.

   Illustrator ver.24.2
   OSX 10.13.6

   The steps you were taking when you experienced the issues
   1. To make pathItems that colored Custom color.
   2. Select it and apply Effect->Blur->Gaussian Blur.
   3. Open Separation preview panel and check Overprint preview.
   4. Custom color objects seem to convert to CMYK.
   5. To export it to PDF, the custom color will discard and convert to CMYK.

   Your expected result
   We lose custom color when applying Effect->Blur->Gaussian Blur.

   Your actual result
   Keep custom colors like ver.24.1.

   Community reference.
   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/ver-24-2-%E7%89%B9%E8%89%B2%E3%81%AB%E3%82%A2%E3%83%94%E3%82%A2%E3%83%A9%E3%83%B3%E3%82%B9%E3%81%AE%E3%81%BC%E3%81%8B%E3%81%97%E3%81%A7%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B94c%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86/td-p/11244418?page=1

   For Japanese.
   上のスレッドをご参照ください。特色を設定したオブジェクトにぼかし（ガウス）をかけるとCMYKカラーに変換された状態でオーバープリントプレビューされます。また、PDFで保存を行うとオーバープリントプレビュー時の状態でCMYKに変換されたものが書き出されカスタムカラーが破棄されます。

   When we apply Effect->Blur->Gaussian blur an object with a custom color, it will be converted to CMYK color in overprint preview mode.
   Also, when we export PDF, it will convert to CMYK.

   Illustrator ver.24.2
   OSX 10.13.6

   The steps you were taking when you experienced the issues
   1. To make pathItems that colored Custom color.
   2. Select it and apply Effect->Blur->Gaussian Blur.
   3. Open Separation preview panel and check Overprint preview.
   4. Custom color objects seem to convert to CMYK.
   5. To export it to PDF, the custom color will discard and convert to CMYK.

   Your expected result
   We lose custom… more

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   67 votes

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   18 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. ð (eth) and Ð (Eth) glyphs not recognised as the same character

    The glyphs ð (eth) and Ð (Eth) are lower and upper case of the Icelandic character eth. Illustrator has no problems working with them, except when you need to change the case, whether you do that by Type->Change Case or by changing the character attribute to All caps (or small caps for that matter).

    This is a recurring bug in Illustrator, which has been fixed at least twice before, but somehow creeps in a few versions later. I suspect some legacy code in the internal text engine, which does not reflect the relationship between the two characters.

    I’m including a package which shows the problem.

    The glyphs ð (eth) and Ð (Eth) are lower and upper case of the Icelandic character eth. Illustrator has no problems working with them, except when you need to change the case, whether you do that by Type->Change Case or by changing the character attribute to All caps (or small caps for that matter).

    This is a recurring bug in Illustrator, which has been fixed at least twice before, but somehow creeps in a few versions later. I suspect some legacy code in the internal text engine, which does not reflect the relationship between the two characters.

    I’m including a… more

    64 votes

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    13 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. BUG - Kann Umlaute ü und ö nicht per Tastatur eingeben

    Seit dem Update auf Illustrator 25.4 kann ich die Umlaute "ü" und "ä" nicht auf der Tastatur eingeben. Es wird einfach nichts eingetippt.

    Habe die vorherige Version 25.3.1 installiert und es ging wieder.

    Bitte dringend patchen!!!

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    Windows 10 Pro 21H1, 19043.1110

    63 votes

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    43 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Direct Selection tool does not work on text anchors....

    For some reason I can no longer select text by anchor using the direct selection tool. If I use the Regular selection tool it acts as it did before the update but the direct selection tool does not.

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    61 votes

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    64 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Non Functional Gradient stop bug in 'Color' panel

    When adjusting a colour stop its colour is visible in the 'Color' panel's 'Fill' field. You used to be able to cancel the stop colour by clicking on this 'Fill' field to go back to the gradient fill and to get the 'Stroke' colour back in sight.
    This is no longer the case. In spite of Illustrator flashing the tool tip 'Click to cancel' clicking does not work at all. The fill colour is stuck on the 'Colour Stop's colour.
    Now you can only see the 'Stroke' field in the 'Gradient' panel and the 'Tools' panel. This is a pain since it forces me to go back to one of those panels. In the screenshot I have both panels open so you can see it. SInce I normally don't have both open next to one another because I need the space this is a pain. I now resort to quickly creating a new colour stop and immediately removing it, this tricks the stroke field to come back. But please fix this.

    When adjusting a colour stop its colour is visible in the 'Color' panel's 'Fill' field. You used to be able to cancel the stop colour by clicking on this 'Fill' field to go back to the gradient fill and to get the 'Stroke' colour back in sight.
    This is no longer the case. In spite of Illustrator flashing the tool tip 'Click to cancel' clicking does not work at all. The fill colour is stuck on the 'Colour Stop's colour.
    Now you can only see the 'Stroke' field in the 'Gradient' panel and the 'Tools' panel. This is a pain… more

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    54 votes

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    8 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. (Applescript) do javascript command no longer works in Illustrator 2021(25.1)

    Bug report:
    When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.

    https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

    In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.

    -- solution 1
    tell application "Adobe Illustrator"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
    end tell

    -- solution 2
    tell application "Finder"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
    end tell

    -- solution 3
    do shell script "open -a '/Applications/Adobe Illustrator 2021/Adobe Illustrator.app/' '/Users/username/Desktop/sample.jsx'"

    Environment:
    Illustrator 2021(25.1), macOS Mojave(10.14.6)

    Expected behavior:
    The target JavaScript will be executed.

    Japanese >
    (AppleScript) Illustrator 2021(25.1)でdo javascriptが動かない

    バグ内容：
    Illustrator 2021(25.1)でAppleScriptのdo javascriptを使用すると，渡すのがファイルでもテキストでも何も起きない。結果にはmissing valueが返る。25.0.1では正常に実行できる。

    https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

    jsxファイルの場合，次のようなコードを書くことで回避できる。拡張子がjsxbinだと実行できない。argumentsは渡せない。

    -- solution 1
    tell application "Adobe Illustrator"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
    end tell

    -- solution 2
    tell application "Finder"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
    end tell

    -- solution 3
    do shell script "open -a '/Applications/Adobe Illustrator 2021/Adobe Illustrator.app/' '/Users/username/Desktop/sample.jsx'"

    動作環境：
    Illustrator 2021(25.1), macOS Mojave(10.14.6)

    期待される動作：
    対象のJavaScriptが実行される。

    Bug report:
    When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.

    https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

    In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.

    -- solution 1
    tell application "Adobe Illustrator"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
    end tell

    -- solution 2
    tell application "Finder"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
    end tell

    … more

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    53 votes

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    4 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. Can't do changes to the containing folder - gude

    A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.

    52 votes

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    26 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

16. Canvas Rotation Feature is obstructing regular pinching in or out gesture for zooming, when using the trackpad

    When using the pinching in or out gesture on the trackpad, to zoom in or out.
    The artboard gets rotated very easily if there is even a slight rotation in the gesture while.

    And then part 2 of problem. Its impossible to set it back to 0degrees. It keeps snapping between some low degrees

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    52 votes

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    37 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. Bounding box suddenly disappears using Selection Tool

    Suddenly disappears, but when a select scale then select the "Selection Tool" again the Bounding box reappears. When it is gone, togglingthe quick key, has no effect though t changes the menu state for turning it on and off. Also, when it can't be seen, a small icon for the bounding box is in the corner, occasionally.

    Sound familiar to anyone else?

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    52 votes

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    80 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. place 1 bit TIFF and rotate at Illustrator 22.0.1

    When place 1 bit TIFF and rotate image, CC2018(22.0.1)'s view is wrong.

    fig.1 work view both CC2017 and CC2018.
    fig.2 print dialog at CC2017.
    fig.3 print dialog at CC2018.
    fig.4 overprint preview at CC2018.
    fig.5 pixel preview at CC2018.

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    52 votes

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    44 comments  ·  Print  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

19. Image Not Visible/Blank When Placing EPS Files into new file

    I use a program called Separation Studio to separate raster images into spot colors. I then open up a new Illustrator file, click file -> place -> select the eps file created from Separation Studio, and the image that is placed is blank. This was not an issue with any versions of Illustrator. In previous versions, you were able to see the image that was placed and even change/alter the spot colors that were brought in. In this new version, CC18, the spot colors come in with the image when it's placed, but even if you change the spot color, nothing changes about the image, it is just blank. This is a crucial part of our business and I need help quickly, if possible. I am reinstalling CC17 in the meantime to get by.

    I use a program called Separation Studio to separate raster images into spot colors. I then open up a new Illustrator file, click file -> place -> select the eps file created from Separation Studio, and the image that is placed is blank. This was not an issue with any versions of Illustrator. In previous versions, you were able to see the image that was placed and even change/alter the spot colors that were brought in. In this new version, CC18, the spot colors come in with the image when it's placed, but even if you change the spot color,… more

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    51 votes

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    68 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

20. Bullets and Numbering characters disappear when outlining font

    As per my title - If I use bullets and numbering in a text box, when I outline the text in the text box the bullets and numbering completely disappear.

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    48 votes

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    23 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix is pushed into Global Availability build 28.6.

    If it misbehaves still — please comment back.