Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. some graphics missing when exporting artboard using "export as"

    Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy…

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    The white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.

  2. resizing window

    When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner....then when I do get the corner back on the screen trying to resize just doesn't work well, its very slow and largish and half the time it won't resize it jumps back to full or only partially resizes....never did this before and its a pain i spend 10 min trying to get the window like I want it to be nearly every time I…

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. workspace

    While using the new Illustrator CC v.23, the workspaces will randomly move around and cover up the art board that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

  4. black screen problem

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for confirming that it is working fine in 23.0.3
    I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.

    Thanks
    Anish Kumar
    Illustrator Team

  5. Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.

    Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

    I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have…

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved (Comments Open)  ·  6 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  6. Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create

    I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.

    I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.

    Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  7. Anchor Points Malfunctioning

    I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved (Comments Open)  ·  1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tool panels are enlarged or scaled up

    Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.

    Solutions helpful as I cannot have as many panel open as they now take up so much space!

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved (Comments Open)  ·  10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
  10. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    As far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.

    Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.

  11. Text always shows as black

    Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
    I made a screenshot (attached) to demonstrate

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.

    Hope this helps to resolve this issue.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

  12. Welcome screen Illustrator CC 2019

    Customize the Welcome Back screen: Right now the "Start a new file fast" screen shows various options including an A4. I'm not in the EU. Where's the US Letter size? That would make the most sense in the US. Where can I edit that group? How do I clear the list of most recent?

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can't work on a server - crashing and not saving files

    I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remebering fractional values in Extrude & Bevel

    You can type in fractional values in Extrude & Bevel and they work fine, although AI rounds them up immediately in fields, though applies to the art.
    But when you try to save this appearance in Graphic style and then re-apply to another art, all fractional bits are gone, AI treats them as integers both ways.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry about the issue, but the feature works that ways.

    1) On applying Effects in fractional values, it gets applied immediately. While saving this appearance in Graphic style and then re-apply to another art it will work the same (as with fractional values)

    2) While trying to edit already applied effects, the input details get’s rounded off. As a result, you have to enter fractional values for the precision.

    I hope this info will be helpful.
    Incase you still face any issue get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks

  15. Expanding compound path causes a shift in the object shape

    If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator can display width and height values respecting the width of strokes and effects, if you enable Use Preview Bounds option in Preferences > General. It also makes bounding box larger to fit them visually, hence the change in dimensions.
    When it’s off, only geometric shape is taken into account, ignoring stroke width or effects.
    When you expand the shape, the stroke is not a stroke anymore, but a filled path, that makes the overall group geometrically larger.

  16. Cannot close main application window with keyboard shortcut

    When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Workspace toolbars disappearing

    Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. artboard

    I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    The artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
    And export options were probably without ‘Use artboards’ tick.

    P.S. Please always provide the file you have problems with!

  19. Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    You are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop

    To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”


    If I may suggest a workflow for you.
    1. Use linked images, they not only are fast but also save disk space.
    2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
    3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
    4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory.

  20. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base