Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
186 results found
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LAUNCH ERROR ISSUE - Google Drive File Stream Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.
After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.
When uninstalling the google drive file stream everything works just fine.
I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.
12 votesHere is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
Please update to Google Drive File Stream 26.1.37.2022 or laterThank you Martin for validating the fix.
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Syncing font from Typekit never works When opening a file that I have used Typekit fonts in, the missing fonts dialog box tells me they are missing, but are available to sync from Typekit.
I have tried the following to restore my fonts- Press "Sync" from the missing font dialog box inside illustrator. (this does nothing. it loads forever and never updates my fonts)
- Open typekit in browser, unsync and re-sync all fonts.
- Close file. Open typekit in browser, unsync and re-sync all fonts. Re-open file.
- Quit Illustrator. Open typekit in browser, unsync and re-sync all fonts. Launch Illustrator. Open file.
NOTHING works.
12 votesThank you all of you who had contacted us. Here is the solution
Kindly try the troubleshooting Steps mentioned on Link: https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html .
If above mentioned link does not resolve your problem Kindly collect the logs as mentioned in the e link and get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.NOTE: For Myraid pro refer to the link: https://forums.adobe.com/thread/1638311
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Cursor jumps while editing Font Family name When I try to change font name from HeliosCondBlackC to HeliosBlackC (both are installed), erasing part of the name, CC2018 moves cursor to the end (while CC2017 does not)
I also have 'Entire Font name' option chosen (and never change it), but cursor still jumps to the end.12 votesI am happy to share that we have fixed this bug in our release – 23.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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New Document dialog window always coming up blank now It was working at first, but now when I try to create a new document I just get a completely blank dialog box. When I mouse over areas of the box, the pointer turns from arrow to text input cursor or clicky-finger depending where in the window I am, which implied that everything is there, but not visible. To confirm this, I clicked on where I knew my favourite preset to be and hit return, and it created the right kind of new document.
So the dialog comes up, but doesn't display anything even though it's all there to interact…
12 votesSince the issue is resolved after updating the drivers, so marking it as Resolved.
If you still face the issue even after updating drivers please send me an email on anish@adobe.com -
GPU bold fat offset artwork I have no idea how to properly name that bug, but here're images.
This bug, once happened in document, stays at various zoom levels, after switching mode to CPU and back several times, stays after document closed/opened. Even after relaunching AI (he threw an error message also), bug stays!11 votesNo longer happens in latest releases
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Warning Message "Partially selected objects..." Repeated The warning message repeats:
"Partially selected objects cannot be set as key objects. In order to set an object as a key object, make sure the entire object is selected and try again."
10 votesThe problem no longer happens in latest releases, like 26 and 27.
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Align distribute center doesn't work Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.
Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.
For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.
10 votes -
Actual Size view menu does not display at actual size... The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.
10 votesthere are two issues in this post
1. Users want this feature to work on multiple monitors.
2. Users want to have a view actual pixels for web drawings.for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors
for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.
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Direct selection tool not resizing selected artwork When I try to click on an anchor point and resize my artwork with the direct selection tool, it does not resize the artwork anymore. It just moves the artwork. Fortunately, I can still use the Free Transform Tool to resize objects and artwork. This is on Windows 10 in Illustrator CC 22.1.
10 votesHi All,
Thanks for reporting this issue.
We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .In case you are still encountering this issue and unable to resolve via above provided workaround.
Kindly provide us following information:1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
2)Which version of Illustrator you are using.
3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly…
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Smart Guides no longer work. Smart Guides no longer work in Illustrator
10 votes -
In a Group (Isolation mode), cannot set a sub-Group as key-object for alignment Illustrator CC 2018
Windows 10I have a Group, containing other sub-Groups.
I enter Isolation mode by double-clicking on the Group.
Once inside, I select all sub-Groups and want to set one of them as key-object for alignment. I can't.
It works with single objects but not with sub-Groups. It's very handicapping.10 votesResolved (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issues is no longer reproducible, tested this on 26.1. Closing this issue, please add your comment if you still see this issue.
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some graphics missing when exporting artboard using "export as" Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy…
10 votesThe white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.
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'Fit to Artwork Bounds' doesn't work in action command Illustrator 2020 won't crop the artboard to the illustration limit with an action.
I need to make an action which:
- Selects all
- Object > Artboards > Fit to Artwork Bounds
Not implemented.8 votesBoth 'Fit to Artwork Bounds' and 'Fit to Selected Art' commands can be inserted in an action using the 'Insert menu item...' command from the Actions panel’s flyout menu.
This approach can be used to insert other commands which Illustrator skips while recording. You can read more about it here: https://helpx.adobe.com/illustrator/using/automation-actions.html
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resizing window When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner....then when I do get the corner back on the screen trying to resize just doesn't work well, its very slow and largish and half the time it won't resize it jumps back to full or only partially resizes....never did this before and its a pain i spend 10 min trying to get the window like I want it to be nearly every time I…
8 votesResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences—>UI interface—>UI Scaling —> small. Please revert back if this doesn’t work.
regards,
Ritika
Illustrator team -
workspace While using the new Illustrator CC v.23, the workspaces will randomly move around and cover up the art board that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
8 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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black screen problem When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.8 votesThanks for confirming that it is working fine in 23.0.3
I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.Thanks
Anish Kumar
Illustrator Team -
White-to-black gradients in opacity masks don’t go fully transparent For opacity masks, 100% White should represent a 100% absence of masking and 100% Black should represent 100% masking (like in Photoshop).
The current system in Illustrator seems very unintuitive and flawed – a basic white to black gradient does not even totally obscure an image/object at one end of the gradient.
It shouldn't be the case that you then have further reduce the opacity of the gradient colours to achieve a standard gradient effect.
6 votesMake sure you use RGB black instead of Grayscale black in your gradients when making opacity mask in a RGB-based document to avoid shallow blacks and not fading to a complete zero.
More on that in the comments.
If you happen to have the same problem, please still add a vote to the request, to track statistics.
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Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help. Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6
I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have…
6 votes -
Adding Bleed to Previously Saved Files I use Adobe CC. I've been trying to add bleed to a previously saved file without bleed. When I open the file then go to >document setup< I am able to add a 1" bleed, but the red bleed line doesn't appear around my artboards once I click ok. Then when I go back into >document setup< it shows that the bleed has been saved, but it is still not visible in the art files.
6 votesAs stated in the comments, to view bleeds you have to make sure you have View > Guides > Show guides option enabled.
Please comment back if the solution doesn’t work for you.
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Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.
I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.
Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.
6 votes
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