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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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630 results found

  1. rotate tool

    The rotate tool's anchor point won't stay were I place it when I go to the dialogue box to rotate in degrees.

    I updated my Mac OS yesterday and since the update this tool hasn't worked.
    I have the latest version of Illustartor 22.0.1.

    10 votes
    3 comments  ·  Tools  ·  Admin →
    How important is this to you?

  2. Zoom - Scroll Wheel

    In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
    I suggest just creating a hard wired button like photoshop did to fix this issue.
    This wasn't an issue with Illustrator CS4, so I'm not sure what changed.

    10 votes
    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. ちらつき

    カーソルを動かすとちらつく

    9 votes
    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    検証でこの問題は再現できませんでした。

    追加詳細情報が不足のため、これ以上の検証ができません。

    一般的なバグではないと思われますので、最新版などで再現する場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム


  4. home screen keeps loading

    When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

    9 votes
    7 comments  ·  Launch  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  5. Illustrator version 22.1 keeps crashing my computer.

    Illustrator 22.1 (64 bit)
    Windows 7

    Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.

    Virtually unusable as it is currently running.

    Problem does not happen with either Photoshop or InDesign on this pc.

    9 votes
    5 comments  ·  Performance  ·  Admin →
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  6. The interface doesn't appear

    When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.

    Intel Core i3-5005U CPU @ 2.00 GHz
    4Gb ram
    64bits system

    9 votes
    6 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. Rotate tool Glitch

    My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let…

    9 votes
    13 comments  ·  Tools  ·  Admin →
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  8. Image Trace only creates a white box

    The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.

    Using the new Illustrator CC 2018.

    9 votes
    19 comments  ·  Other...  ·  Admin →
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  9. Illustrator 2018 Crashes

    I have Surface Studio, 32 Gig, Windows 10. Today I installed the CC Updates and now Illustrator crashes every 2 or 3 minutes. I uninstalled Illustrator and reinstalled it, but the crashes continue. Finally in desperation I uninstalled Illustrator 2018 and reinstalled Illustrator 2017. At least now Illustrator is stable.

    I sure would like to know what to do to fix the problem. You know it wouldn't be a bad idea if one could reach support with install problems.

    9 votes
    31 comments  ·  Other...  ·  Admin →
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  10. Won't stop erasing even when a different tool is selected

    9 votes
    6 comments  ·  Tools  ·  Admin →
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  11. Regular Crashes

    October Release just kept crashing...had to revert to previous release to prevent losing work and time

    8 votes
    0 comments  ·  Performance  ·  Admin →
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  12. freeform gradient tool is grayed out and not working.

    I have updated Illustrator and the new freeform gradient tool is grayed out in the gradient panel. It is not usable.

    8 votes
    11 comments  ·  Tools  ·  Admin →
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  13. Mouse scroll animated zoom is broken when in Pixel Preview mode

    I just updated to Illustrator 2019 on a Windows 10 PC

    Given I have any size project open
    And my "zoom to selection" preferences are on or off
    When I turn on pixel preview view mode
    And I have alt selected
    And I use my mouse to zoom in and out
    Then zoom chooses a random center point to anchor it's zoom

    I have no issues when in "Overprint preview" mode, or when using my keyboard in "Pixel preview" mode.

    8 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Illustrator CC2019 isn't allowing me to create new documents. At all.

    Illustrator CC2019 isn't allowing me to create new documents. At all.

    8 votes
    7 comments  ·  Launch  ·  Admin →
    How important is this to you?

  15. Disappearing an outline size diameter of a brush tool

    When you just launch the Adobe Illustrator, you can see the outline size diameter of the cursor of brush/blob brush tools, but when you have drawn something the outline disappears , you can see only an icon of the brush and no clue what size is currently on.

    8 votes
    9 comments  ·  Tools  ·  Admin →
    How important is this to you?

  16. bug: [PARM] error after changing stroke alignment

    I clicked the 'align outside' button in the stroke panel and got this error.
    I would keep popping op so I had to close AI.

    8 votes
    5 comments  ·  Strokes  ·  Admin →
    How important is this to you?

  17. Selecting font for styled text

    While trying to change the font of a styled text box by scrolling throgh the font list, the list glitches and closes. Sometimes selecting a different font randomly and sometimes there font of the text box stays the same.
    Happening on multiple files with different-styled text. The issure does not seem to happen while working with regular-styled text.

    8 votes
    6 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  18. 3D Extrude + Bevel = FAIL

    3D extruded rendering is an absolute fail on Adobe CC 22.0.1

    It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!

    Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.

    Thanks!

    8 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  19. Illustrator CC won't embed color profile correctly

    Windows 10 64-Bit
    Illustrator 22.0.1

    Whenever I am saving an Illustrator .ai file with the checkbox for embed color profile checked, the resulting file does not have a color profile embedded correctly. When I reopen that file in Illustrator it seems to have the correct profile embedded but in Bridge or InDesign the file appears to have no color profile attached. If I export the same file as .psd file Illustrator embeds the color profile correctly.
    My colormanagment is synched via Bridge.

    8 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  20. File size growing increasing bloating

    Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

    As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

    This is a huge problem; the project file I’m currently working on, though modest in complexity (75k…

    8 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
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