Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
266 results found
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Images get randomly cropped from unwanted sides with Crop Image
Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.
When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.
This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.
Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…
9 votesAs per the comment, the random crop is caused by Enable Content Aware Defaults option in Preferences > General. Turn it off disable auto-suggesting weird crops.
As for the white lines, this a separate problem, now merged into separate report:
http://illustrator.uservoice.com/forums/601447/suggestions/46357954
Please upvote it.
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Workspace panels move on their own
While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
9 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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[Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen
Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.
Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.
8 votesAs stated in an update at forums, there is a solution.
A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.
If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\
3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.
Leave a comment if this resolves the issue or not.
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Can’t select an object under a locked object
I'd like to be able to work on an area that is under a locked layer.
Currently I can't select anything that is under it. Selection tools just want to select the object on top that it ain't allowed to select... Can't it ignore it? It is locked.Maybe there is a paramaeter somewhere about it, but I didn't find it so far.
Example of use : You have a reference image/object that you put on top with multiply or darken mode and some transparency.
You could say put it under your working layer and ask you working layer to…8 votesThis most probably happens because of the 'Select and Unlock objects on canvas' option being enabled in Preferences > Selection & Anchor Display section.
It allows to 'select' and unlock all or chosen objects directly on canvas. If you wish to have this option split into two — one for unlock widgets and one for having an ability to 'select' locked objects — please upvote a corresponding feature request here: http://illustrator.uservoice.com/forums/333657/suggestions/48753221
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Repeat object has no indication of selection when bounding box is off
Repeats is broken right from the start and you are not even planning to improve it... OK, not improve it, but just to make stable, as it was supposed to be.
Here in the GIF, I have Bounding Box turned on, and it seems it works OK.
Then I disable bounding box (which is normal for me and a lot of other users). Again — AI allows to turn if OFF, and everything works without it just FINE — except for Repeats and area type text (but this is another tale).
Now, when I select both objects, the repeat object…
8 votesNo longer a problem in the latest releases
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'Fit to Artwork Bounds' doesn't work in action command
Illustrator 2020 won't crop the artboard to the illustration limit with an action.
I need to make an action which:
- Selects all
- Object > Artboards > Fit to Artwork Bounds
Not implemented.8 votesBoth 'Fit to Artwork Bounds' and 'Fit to Selected Art' commands can be inserted in an action using the 'Insert menu item...' command from the Actions panel’s flyout menu.
This approach can be used to insert other commands which Illustrator skips while recording. You can read more about it here: https://helpx.adobe.com/illustrator/using/automation-actions.html
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Paste in Place gets object pasted into its original layer and not a selected one
Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.
8 votesThe 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.
However, if disabling this option does not help — please comment.
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resizing window
When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner....then when I do get the corner back on the screen trying to resize just doesn't work well, its very slow and largish and half the time it won't resize it jumps back to full or only partially resizes....never did this before and its a pain i spend 10 min trying to get the window like I want it to be nearly every time I…
8 votesResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences—>UI interface—>UI Scaling —> small. Please revert back if this doesn’t work.
regards,
Ritika
Illustrator team -
black screen problem
When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.8 votesThanks for confirming that it is working fine in 23.0.3
I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.Thanks
Anish Kumar
Illustrator Team -
Animated zoom bug (workspace flickers and turns black when in a group)
- Windows 11 (latest)
- Illustrator 28.3
- The screen flickers and turns black using Animated Zoom within a group. If I exit the group (using escape), the screen returns to normal. Animated Zoom works normally as long as I am not within a group.
The video I've uploaded shows me double-clicking a group to enter it, then using Animated Zoom to produce the flickering and black screen. I hit escape to exit the group, and the screen returns to normal. I then demonstrate that Animated Zoom works correctly when not within the group.
Thanks
7 votesThis is reported to be fixed with the latest 28.5 build. Please check if it works for you.
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Hiding a layer doesn't hide the guides
Since the Update 27.5 of Illustrator CC all guides oaf any file are showing whether or not their parent layer is visible or not. In my Graphic template i have a base layer for guides of different target sizes, areas and columns which are organized on named layers for each type of guides to easily show/hide them.
since the the last update (27.5 AI on macOS) ALL guides are showing up whether or not the layer containing these guides is hidden or shown which results in showing all guides for 4, 5 and 6 column layouts as well as all…7 votesA configuration modification has fixed this problem. It may take up to 24 hours for your Illustrator to show the changes resulting from this update.
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Type On Path bug with OpenType-SVG fonts
- Apply a text to a curved path.
- Apply a color font like Trajan to the curved text. This results in incorrect glyph rotation.
- The rotation issue is no visible with CFF glyphs.
7 votesThe issue is no longer happening in the latest releases. Please comment back if it does not for you.
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White-to-black gradients in opacity masks don’t go fully transparent
For opacity masks, 100% White should represent a 100% absence of masking and 100% Black should represent 100% masking (like in Photoshop).
The current system in Illustrator seems very unintuitive and flawed – a basic white to black gradient does not even totally obscure an image/object at one end of the gradient.
It shouldn't be the case that you then have further reduce the opacity of the gradient colours to achieve a standard gradient effect.
6 votesMake sure you use RGB black instead of Grayscale black in your gradients when making opacity mask in a RGB-based document to avoid shallow blacks and not fading to a complete zero.
More on that in the comments.
If you happen to have the same problem, please still add a vote to the request, to track statistics.
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Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.
Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6
I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have…
6 votes -
Rotate tool dialogue box won't appear
After selecting the rotate tool, rotate dialogue box won't appear.
a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.
6 votesAs per the comment, the way to call the dialog and to define the arbitrary rotation pivot is to Opt/Alt+Click the desired position when the tool is picked.
However, this does not work well sometimes, especially with a pen and a tablet, and you can upvote the problem here: http://illustrator.uservoice.com/forums/601447/suggestions/32613901
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Paragraph style tab numeric measure is wrong
v22.1/23/0.1
Windows 10Both v22.1 and 23.0.1 show the wrong numeric 'X' measure when setting or adjusting a tab stop in a paragraph style. The measure shown is inflated both according to the ruler below the tab stop, and tabs set using the tab window. The numeric measure is inflated by an increasing amount the further the tab is from the left margin, and remains inflated whether units are set to mm or inches.
eg. 20mm tab stop shows as 29.8mm in the paragraph style dialog-
Zoom 100% (general after repeat).png 65 KB -
Zoom 100% (repeat).png 38 KB -
Zoom 100% (write 10 mm).png 37 KB -
Zoom 66.67% (repeat).png 38 KB -
Zoom 66.67% (write 10 mm).png 37 KB -
Zoom 200% (general).png 54 KB -
Zoom 200% (points).png 44 KB -
Zoom 200%.png 43 KB -
Zoom 150%.png 42 KB -
Zoom 100%.png 41 KB -
Zoom 66.67%.png 42 KB -
paragraph style tab stop.jpg 54 KB
6 votesThe issue is no longer a problem in the latest versions of Illustrator.
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Object size change?
Now, the transformation panel reflects the size of a shape plus the thickness of the outline if there is one.
For example, a rectangle of 100x100 with an outline (in the middle) of 1 displays a size of 101x101, 102x102 if the outline is external and 100x100 if the outline is internal.
It's a very confusing change! The previous behavior was much more talkative.
I understand that this reflects the actual size, including the outline thickness, but this should be an option. I did not see myself 3 decimal digits when I want a rectangle of 100x100! :)6 votesIf this happens for you, please check the 'Use Preview Bounds' in Preferences > General. When it’s enabled, Ai will treat strokes and effects as a part of the object’s bounds.
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Adding Bleed to Previously Saved Files
I use Adobe CC. I've been trying to add bleed to a previously saved file without bleed. When I open the file then go to >document setup< I am able to add a 1" bleed, but the red bleed line doesn't appear around my artboards once I click ok. Then when I go back into >document setup< it shows that the bleed has been saved, but it is still not visible in the art files.
6 votesAs stated in the comments, to view bleeds you have to make sure you have View > Guides > Show guides option enabled.
Please comment back if the solution doesn’t work for you.
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Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create
I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.
I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.
Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.
6 votes -
Unite on Pathfinder leaves mess of little vectors
This is something that happens to me frequently when creating underbases for screen printing. I'll make a copy of my top colors and unite them to create my base, and there's a mess of little vectors left behind that have to be cleaned up before I can trap the base. There's no gaps in the art so these vectors should not be there and this is a big lag on my production time.
6 votesAs per the comment, you can adjust the Pathfinder precision in Pathfinder Options dialog, accessible from the Pathfinder’s panel flyout menu. The higher the value, the less accurate the result is going to be. Lesser values gives more precision, but it can lead to many 'residuals'. The default value is 0.028 pt, but you might try something like 0.01 pt and see if it works better.
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