302 results found

1. Font menu in the context menu won’t show

   My font list has started to not show. I'm not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.

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   Resolved (Comments Open)  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Align and Transform Not Working

   Not sure if I can articulate it properly, but here we go:

   By example: I'm working with a logo and each time I drag a guide down to flush against the top of the logo, it goes just past it or just above it. It won't let me place the guide directly on top. Another example, when moving items around with arrow keys or trackpad, items won't automatically center or align with whatever I'm trying to align it to. It's like if I have an item on the X axis at 12.23 and want to align item two with it, it will align to 12 or 12.5 or 13, but no intervals in between, even with an item already on that axis point. I'm having to manually type in X and Y axis properties and it's making it really frustrating. I've been consistently updating CC and haven't had this problem until CC 2018.

   Attaching videos of the multitudes of issues with align/transform

   Not sure if I can articulate it properly, but here we go:

   By example: I'm working with a logo and each time I drag a guide down to flush against the top of the logo, it goes just past it or just above it. It won't let me place the guide directly on top. Another example, when moving items around with arrow keys or trackpad, items won't automatically center or align with whatever I'm trying to align it to. It's like if I have an item on the X axis at 12.23 and want to align item two with it,… more

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   1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As noted in comments the problem is most probably in the enabled Align Art to Pixel Grid option, in the right top corner. The grid is disabled, but the snapping occurs. There are some changes planned to streamline this workflow, because this is very generic problem.

3. anchor point and handle display - no visible difference on screen

   With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.

   THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   With version 22.1 there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".

   You can update to latest version of Illustrator to use the feature.

4. Image File open but not showing up

   When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?

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   Resolved (Comments Open)  ·  2 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. Illustrator doesn't find color profile, which are shown in Indesign

   Hi everybody,

   I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

   I reopened Illustrator and also de- and reinstalled it...

   Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

   Thanks a lot!

   Best wishes
   Rene

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   5 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   An installed color profile can be accessed and used like this:

   Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

   Then go to Edit > Assign Profile and set it.

6. Bezier handles become invisible

   I use the latest version of Illustrator cc 2025, on Windows 10.
   This problem has been going on for several, many versions back so it is not a version problem, but an Illustrator problem.

   When I work on a file for a long time, for example creating brands, so the entire table is full of tests, ideas, etc..
   I noticed that after working on the document for hours, days, it gets to a point that the BUG appears...

   As shown in the photo, the yellow vector on the right is the original document. I cannot see on that vector and on all the others present the handles of the bezier curves, the anchor points, the corners widget... Many times (not in this case) the snap to the paths no longer works (which are already not very precise)... etc..

   If I then create a new document and copy and paste the vector from the document with the bug, the handles magically appear and everything works again. (Orange vector on the left).

   I repeat, it is not a version problem, it has been years, many years (maybe since CC2020 that I noticed this problem).

   Does this happen to others? How did you solve it?
   I hope Adobe solves it. (Ai has too many Bugs 😥 )

   I use the latest version of Illustrator cc 2025, on Windows 10.
   This problem has been going on for several, many versions back so it is not a version problem, but an Illustrator problem.

   When I work on a file for a long time, for example creating brands, so the entire table is full of tests, ideas, etc..
   I noticed that after working on the document for hours, days, it gets to a point that the BUG appears...

   As shown in the photo, the yellow vector on the right is the original document. I cannot see on that vector and… more

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   5 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Happens when Cmd/Ctrl + H gets accidentally pressed, which is a hotkey for View > Show / Hide Edges command.

7. Traditional Chinese UI Translation Issue Report--"屬性" (Properties / Attributes)

   Traditional Chinese UI Translation Issue Report
   To Whom It May Concern,

   I've encountered a translation issue in the Traditional Chinese interface of Adobe Illustrator, where two different functional panels share the same translated name, "屬性" (Properties / Attributes), which causes confusion for users.

   Properties panel:
   In Illustrator 2024, this panel was translated as "內容" . However, in Illustrator 2025, its name has been changed to "屬性".
   Its function is to dynamically display the most commonly used attributes and control options based on the currently selected object or tool.

   Attributes panel:
   This panel has consistently been named "屬性" (Attributes).
   Its primary function is to control advanced object attributes, such as Overprint settings and showing center points.
   Since both panels are now named "屬性," it's difficult for users to distinguish between the Properties panel (for common attributes) and the Attributes panel (for advanced settings).

   To avoid this confusion, I kindly request that Adobe consider re-evaluating the Traditional Chinese naming for these two panels.
   Thank you for your time and assistance. I hope this issue can be resolved soon to improve the user experience for Traditional Chinese users.

   Traditional Chinese UI Translation Issue Report
   To Whom It May Concern,

   I've encountered a translation issue in the Traditional Chinese interface of Adobe Illustrator, where two different functional panels share the same translated name, "屬性" (Properties / Attributes), which causes confusion for users.

   Properties panel:
   In Illustrator 2024, this panel was translated as "內容" . However, in Illustrator 2025, its name has been changed to "屬性".
   Its function is to dynamically display the most commonly used attributes and control options based on the currently selected object or tool.

   Attributes panel:
   This panel has consistently been named "屬性" (Attributes).
   Its primary… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue has been fixed in the latest GA 29.7.1 build.

   The older “Attributes” panel now shows as “進階屬性"(Advanced Attributes) instead of just “屬性”.

8. Properties is Missing the Pathfinder Options

   I use the Properties panel to make quick access to the Pathfinder options. I just fired up Illustrator ver 29.5.1 (64-bit) on my Surface Pro 3 (it's still chugging along!), and the there was a section missing. It usually appears right under Align, but it's not to be found. I tried increasing the size of the panel's tab, but there was nothing hidden below. I do clearly see a button to use Gen-Slop (no, thank you), but no Pathfinder.

   While I can still access the Pathfinder panel itself without issue, I preferred to keep my work space as uncluttered as possible. Anyone know where the options went, or if I unchecked an option somewhere?

   I use the Properties panel to make quick access to the Pathfinder options. I just fired up Illustrator ver 29.5.1 (64-bit) on my Surface Pro 3 (it's still chugging along!), and the there was a section missing. It usually appears right under Align, but it's not to be found. I tried increasing the size of the panel's tab, but there was nothing hidden below. I do clearly see a button to use Gen-Slop (no, thank you), but no Pathfinder.

   While I can still access the Pathfinder panel itself without issue, I preferred to keep my work space as uncluttered as… more

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   3 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Pathfinder section in Properties appears only when more than one object is fully selected. If you need to see Pathfinder in all cases, including having only one point selected, like in this case, — use the dedicated Pathfinder panel instead.

   Illustrator doesn’t offer a way to customize Properties or lock specific sections. If this is something you need — please upvote this request.

9. Join Tool and overlapping paths - strange behavior

   Hello, UserVoice and Illustrator community!

   Join tool make strange behavior - problem with overlapping paths.

   I took a ready-made example with an umbrella from a pink outline.
   https://helpx.adobe.com/illustrator/using/tool-techniques/join-tool.html

   I used the join tool as in the example, everything is fine (it connected the intersecting outlines and the overlapping ones too).

   Then I moved the green element a little and the join tool started to behave strangely.
   Example on the top right (dark turquoise umbrella).
   The intersecting outlines worked well.
   But the overlapping ones - I did some nonsense, I got a loooong tail.

   I also moved the green element and it also looked strange.
   Example on the bottom right (blue umbrella).
   The intersecting outlines worked well.
   But it doesn't connect the overlapping ones at all, although they are located close to each other.

   Link to Ai file "join tool.ai" and layer "JOIN TOOL UMBRELLA"
   link to ai file https://vk.com/wall-226891554_6

   I am using Adobe Illustrator 24.0.1 (64-bit) from 2019.

   OS Edition Windows 10 Pro
   Version 22H2
   Installed on 11-Aug-23
   OS build 19045.5608
   Experience Windows Feature Experience Pack 1000.19061.1000.0

   Best regards!

   Hello, UserVoice and Illustrator community!

   Join tool make strange behavior - problem with overlapping paths.

   I took a ready-made example with an umbrella from a pink outline.
   https://helpx.adobe.com/illustrator/using/tool-techniques/join-tool.html

   I used the join tool as in the example, everything is fine (it connected the intersecting outlines and the overlapping ones too).

   Then I moved the green element a little and the join tool started to behave strangely.
   Example on the top right (dark turquoise umbrella).
   The intersecting outlines worked well.
   But the overlapping ones - I did some nonsense, I got a loooong tail.

   I also moved the green element and… more

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The paths are actually diverge or the intersection happens after the paths are extended, and not shortened, as explained in the comments

10. Recolor artwork with patterns doesn't work

    Using Mac OS Ventura 13.3
    Adobe Illustrator 29.2.1

    As described, I am able to access the recolor artwork panel but when I click OK it doesn't do anything. Video below. It used to work.

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This behavior can be controlled with the Preserve Black option inside of the Color Reduction Options dialog, hidden under a small button at the top of the Recolor dialog

11. Braille fonts are displaying incorrectly after latest update (29.1)

    After doing the latest update, one particular font I use is displaying at a different spacing to what it was in the previous versions of illustrator and is incorrect.

    Its a slight difference but I deal with braille on medicine so this is required to be very accurate. I have attached an example but am unable to upload the font, which is a unique braille font for our company.

    I have gone back to the previous version of Illustrator for now to resolve this.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue was resolved by the user with updating the font

12. Placed AI files no more respect 'Crop to' setting

    Since 29.1 update AI files are imported with bleed area no matter what setting is set during placement.
    File->place ->[V] Show import options

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    Resolved (Comments Open)  ·  10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Can't open documents in Ai 2025

    After launching I can open an initial file of my choosing but once that file is open I can't open a new file dialogue box or any other recent file

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reinstalling the app solved the problem.

14. Error con la nueva versión 2025 [!IMP]

    Abrí mis documentos creados en AI para poder editarlos y cada ciertas acciones me aparece un error sin precedentes.

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue has been resolved by installing a missing plugin from CCD app

15. Keyboard Increment works wrong and arrow keys move object more than they should

    I have the problem as a result of the last update to Illustrator 2025, version 29.0 (October 2024)

    The measurement set in the Preferences section, General in Keyboard Increment does not displace the configured measurement. For example, I set 0.5 mm and when moving with the arrow key to the sides it moves 0.706 mm

    Likewise, when using Shift + Arrow you must move the measurement 10 times, in my example you must move 5 mm but it moves 5,292 mm

    Please correct ERROR it is very useful and necessary, it makes me waste time in the Design

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue reported no longer happens in 29.0.1.

    In case a similar problem happens with you, make sure you have both Snap to Grid and Snap to Pixel disabled.

16. Smart Quotes not working properly

    If deselected “Smart Quotes (“‘)“ , upon keying in a prime (') or double prime (") AI still convert the primes to quotes. My work needs to communicate dimensions (eg, 5'–6" × 2'–0") and with First Nation orthographies Mi'kmaw First Nation that require access to these standard characters. This needs to be fixed.

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This got solved by disabling 'Use Typographer’s Quotes' option in Document Setup > Type.

17. Pasting text within text box changes formatting to neighboring type

    I am trying to cut and paste type within an area type box. I have the type formatted with mixed attributes. But when I paste the type in its new location all formatting is lost and it assumes the format of the type next to where I paste it.

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This can happen if the 'Paste text without formatting' option is toggled in Preferences > Clipboard Handling. This would cause Ai to paste text with no formatting, adapting it from the target text.

18. Unable to place image files of any kind into Art Illustrator

    Illustrator v 28.4.1
    When trying to place or drag an image file into AI I get the error message "unknown format and cannot be opened" or "in a format which can not be placed". These are all existing files that I have used many times. I tried EPS, JPG, and PNG. It will not allow any new images. In addition, the image files in my existing files are now broken. Attached are the errors I am getting for the new files

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    Resolved (Comments Open)  ·  2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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19. Mockup (Beta) in Illustrator not working due to PARM error

    I am trying to use the Mockup (Beta) tool, and every time i get the "the operation cannot complete because of an unknown error [PARM]" message and the action cancels.

    I'm attempting to mockup using a compound path and a png. I've updated and reinstalled both the app and the mockup installer. I've also tried using the newest and previous versions of Illustrator. I've also removed my preferences and still no luck.

    Any ideas? I've used Mockup on this computer multiple times without error.

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    Resolved (Comments Open)  ·  4 comments  ·  Tools  ·  Delete…  ·  Admin →
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20. Any document created using Film & Video document profile gets a second 14400×14400 artboard

    When creating a new document in the HDV/HDTV 1080 or other Film and Video-related workspaces, the artboard is initially created with the correct size. However, as soon as you add any object to this workspace outside of the borders of the artboard, a new artboard is automatically generated, and it is massive. This forces the user to manually remove the second artboard, which is unnecessary.

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    7 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The second artboard is not a bug, but a specifically designed behavior for later import to AfterEffects. It gives AE enough room to avoid clipping of the layer content to the main artboard size (basically a dummy for a pasteboard).

    
    

    Here is a quote from The Adobe Illustrator WOW! Book (found here: https://graphicdesign.stackexchange.com/questions/146842/huge-unwanted-artboard-created-by-default-in-adobe-illustrator-cc-2020):

    Тo create a composition to import into After Effects, use the Video & Film Document Profile (Film & Video in CC). This creates two artboards — one large artboard that serves as a "scratch" area for objects used later in AE, and one sized for your chosen video format.