Canvas goes white and blue when selecting object.
Whenever I select anything on the canvas, the entire canvas goes full white, and alternates between blue and white. Clicking anywhere on the canvas returns to the previous view, but it makes it impossible to make adjustments. I'm using Illustrator 25.0.1, on a 2019 16" MacBook Pro running macOS Big Sur. I tied reverting to 25.0.0 but the same problem occurred.
Jason
shared this idea
I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Christophe, can you please write an email to sharewithai@adobe.com, giving the link to this report (https://illustrator.uservoice.com/forums/601447/suggestions/44521986) and ask someone from the customer support team to look into it?
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Christophe Benoliel Molina
commented
Hi Egor Chistyakov
I tryed with illustrator V25.4.1 and it's ok all work !
On illustrator V26 it's the same has V26.0.1 bug and glitch white/blue screen -
This looks broken.
Have you tried to install a previous version? Does it work for you without problems like this?
Certainly needs someone to take a look at this in person... do you mind? -
Christophe Benoliel Molina
commented
i just install illustrator v26.0.1
on my all new Macbook Pro 2021 with M1Pro chip 32 Go of Ram.
But when i open any .ai file or create new file and make any element (circle rectangle...) on it !
the illustrator page turn in to white or blue and the cursor glitch.
if i unselect this element the page comme back to normal,
but if i select on element , this white page comme back...!
I try in normal mode, in Rosetta mode, with and without Gfx performance active
is always the same result.Can adobe dev fix it soon ?
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Ray Craighead
commented
GPU Performance is completely unreliable on iMac late 2015 versions.
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Aki
commented
Here is a video of the bug
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Aki
commented
I am having same problem.
Please see attached video. -
Aki
commented
I am having same problem
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Anonymous
commented
The only solution is to use 24.3.0.
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Anonymous
commented
A new document opens normal but as soon as anything is drawn on the artboard it disappears. Clicking around causes the document display to go completely blue, sometimes returning to white. Holding down the command key returns the display to normal but as soon as it's released it returns to white.
Running the cursor over the window highlights objects but they can't be selected and do not display.
