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23 results found

1. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

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   157 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom Adobe PDF presets then follow below steps
   1. Go to Edit > Adobe PDF Presets
   2. Check PDF compatibility of PDF presets that are not default
   3. Make a note of presets that use PDF compatibility version 1.3
   4. Quit Illustrator
   5. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   6. Move the presets identified in step 3 out of this folder
   7. Launch Illustrator and check if you can save the document

   3)Please share your preset folder in a Zip File
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings

   4)Please try the below mentioned workaround and let us know if that helps:

   Steps:
   i)Launch Illustrator
   ii)Open preference by pressing “Cmd+K”
   iii)Go to “File Handling & Clipboard”
   iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
   v)Click ok
   vi)Try to save file and let us know if that helps
   If it is still reproducible
   i)Open preference by pressing “Cmd+K”
   ii)Go to “File Handling & Clipboard”
   uncheck “Save in background”
   iii)Click ok
   iv)Try to save file and let us know if that helps

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom… more

   An error occurred while saving the comment
   erica commented  ·  Dec 20, 2019  ·  Edit…  ·  Delete…

   Returning to say the issue is still occuring... weeks later.

   Save Submitting...
   An error occurred while saving the comment
   erica commented  ·  Dec 3, 2019  ·  Edit…  ·  Delete…

   The issue now is that you still get the "file cannot be saved" error when you save, but if you try to save again immediately after it works. Please look into this as the issue is not resolved, at least on MacOS 10.14.6

   Save Submitting...
   An error occurred while saving the comment
   erica commented  ·  Dec 2, 2019  ·  Edit…  ·  Delete…

   This issue is still occurring. It was not fixed in the update.

   Save Submitting...
   erica supported this idea  ·  Nov 14, 2019

2. Can't save files in Catalina

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   91 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

   For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

   Warm Regards,
   Illustrator Team

   erica supported this idea  ·  Dec 5, 2019

3. Save As PDF Issue

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   1 comment  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   erica shared this idea  ·  Nov 12, 2019

4. Automatically make gradients by just selecting two or more colors

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   155 votes

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   25 comments  ·  Illustrator (Desktop) Feature Requests » Gradients  ·  Delete…  ·  Admin →
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   Started (Available In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest Beta build 29.0.0.9 now allows us to create a gradient from selected swatches, using two ways:

   1. Select swatches you need (use Cmd/Ctrl to select several) and drag-n-drop them onto the gradient strip in Gradient panel.
   2. Select swatches you need and choose the new 'Gradient from Swatches Selection' command from the Swatches panel’s flyout menu.

   In both cases new gradient stops will be spread uniformly, using the current order of swatches in the panel (not the order of selection).

   If you have artwork selected in the document while doing this, the gradient will be automatically applied to it.

   Please try the feature and comment back.

   erica supported this idea  ·  Nov 11, 2019

5. Allow gradient swatches to be added to CC library

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   Under Review  ·  150 comments  ·  Illustrator (Desktop) Feature Requests » Cloud, Libraries  ·  Delete…  ·  Admin →
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   erica supported this idea  ·  Nov 6, 2018

6. Remove canvas size limit

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   551 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminSanjit Samanta (Senior Product Manager, Adobe Illustrator) responded

   Dear Users,

   We have launched this feature in the latest release of Illustrator, 24.2. I request you to try out this feature and give us your feedback.

   Thanks,
   Sanjit

   erica supported this idea  ·  Nov 6, 2018

7. Prevent illustrator from selecting an object by clicking on its shadow

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   145 votes

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   43 comments  ·  Illustrator (Desktop) Feature Requests » User Interface  ·  Delete…  ·  Admin →
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   erica supported this idea  ·  Nov 6, 2018

8. Make Eyedropper tool usable in Color Picker dialog, which can pick colors from everywhere

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   278 votes

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   39 comments  ·  Illustrator (Desktop) Feature Requests » Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Latest Beta Build 29.2.34 now adds Eyedropper in the Color Picker dialog to allow us pick colors from artwork.

   Please try to test it and comment on if it works as you expect.

   erica supported this idea  ·  Nov 6, 2018

9. Smart Guides when hovering over object and holding Cmd / Ctrl

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   287 votes

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   26 comments  ·  Illustrator (Desktop) Feature Requests » User Interface  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest Beta 29.2.38 now offers a way to see the distances between a selected object and an object hovered over / edges of an artboard.

   1. Click on the object you want to measure the distance from
   2. Press Opt/Alt and hover over the object that you want to measure distance to
   3. You can also hover over empty area to see the distance from the selected object and the artboard boundaries

   Please try it and come back with the feedback.

   erica supported this idea  ·  Nov 6, 2018

10. Resize artboard&art inside it simultaneously

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    319 votes

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    65 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    This functionality is available in our latest release build – 29.0.1 .

    Now you can scale you artwork with artboards using Artboard tool , Artboard Dimensions and Preset.

    What's New in the release - https://helpx.adobe.com/in/illustrator/using/whats-new.html

    Thank you for all the feedback.

    erica supported this idea  ·  Nov 6, 2018

11. High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics

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    389 votes

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    282 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    the issue has been resolved by Appple in macOSX 10.13.4
    Please upgrade to resolve the issue

    erica supported this idea  ·  Jul 19, 2018

12. Import all pages at once from PDF file (that doesn't have illustrator embeded)

    178 votes

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    18 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    erica supported this idea  ·  Jul 19, 2018

13. Make Illustrator multi threaded on CPU

    744 votes

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    341 comments  ·  Illustrator (Desktop) Feature Requests » Performance, Enhancements  ·  Delete…  ·  Admin →
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    Started (Available In Beta)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    Adobe Illustrator's Multithreading Journey Begins!

     

    Dear Illustrator Community,

    
    

    I'm thrilled to announce that we've embarked on an exciting journey to bring multithreading capabilities to Adobe Illustrator. This significant undertaking will enhance performance and responsiveness across various aspects of the application.

    
    

    While this is a complex process that will take some time to fully implement, I wanted to share our progress so far.

    
    

    Our Approach

    We've strategically begun by focusing on the most computationally intensive operations—those that typically take more time and block the main thread, resulting in slower response times while you work. By moving these operations to separate threads, we aim to significantly improve your overall experience with Illustrator.

    
    

    It's important to note that you may see more noticeable impact in some areas than others initially. However, we want to assure you that this is just the beginning, and we will continue this journey to bring improvements across the entire application.

    
    

    What We've Accomplished So Far

    
    

    We've already moved a few areas to multiple threads:

    - Periodic document back-up

    - Snapping guide generation

    - Rasterization (currently for JPEG, PNG, and TIFF formats)

    - Thumbnail generation for layers

    - Linked/Embedded image (jpg, png, tiff) handling

    
    

    What to Expect

    These improvements will lead to more responsive and faster performance in several key areas:

    
    

    - Placing multiple images

    - Embedding linked images

    - Object > Rasterize

    - Export to PNG format

    - Document opening with heavy linked images

    - Simultaneous placement and drag-and-drop of multiple linked/embedded images (JPEG, PNG, and TIFF files)

    
    

    We're committed to enhancing your Illustrator experience, and this is just the beginning. While the full implementation will take time, we're excited about the improvements already in place and those yet to come.

    
    

    Stay tuned for more updates as we continue this journey. Your patience and support are greatly appreciated as we work to make Illustrator faster and more efficient than ever before.

    
    

    Try It Now in Beta!

    We're excited to announce that these multithreading improvements are available for you to try right now in our Beta builds. You can access these builds through the Creative Cloud Desktop App:

    1. Open the Creative Cloud Desktop App
    2. Navigate to the "Beta apps" section
    3. Look for the Illustrator Beta and download it to experience these performance enhancements firsthand

    
    

    We encourage you to try out the Beta version and share your feedback with us.

    
    

    Thank you for being part of our community!

    
    

    Best regards,

    Adobe Illustrator Team

    Adobe Illustrator's Multithreading Journey Begins!

     

    Dear Illustrator Community,

    
    

    I'm thrilled to announce that we've embarked on an exciting journey to bring multithreading capabilities to Adobe Illustrator. This significant undertaking will enhance performance and responsiveness across various aspects of the application.

    
    

    While this is a complex process that will take some time to fully implement, I wanted to share our progress so far.

    
    

    Our Approach

    We've strategically begun by focusing on the most computationally intensive operations—those that typically take more time and block the main thread, resulting in slower response times while you work. By moving these operations to separate threads, we aim to significantly improve your overall experience with Illustrator.

    
    

    It's important to note that you may see more noticeable impact in some areas than others initially. However, we want to assure you that this is just the beginning, and we will continue this journey to bring improvements across… more

    erica supported this idea  ·  Jul 19, 2018

14. Auto Spell Check (red squiggly line like InDesign, Microsoft and other products)

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    447 votes

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    98 comments  ·  Illustrator (Desktop) Feature Requests » Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that ‘Auto spell-check’ feature has been shipped in the latest version of Illustrator. Here is how to enable/disable it in the latest release : https://helpx.adobe.com/in/illustrator/using/whats-new/2020.html#spellcheck

    erica supported this idea  ·  Jul 19, 2018

15. Rotation of the Canvas

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    825 votes

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    420 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    Hi friends! I have some great news for your today. Rotate View (Canvas) feature is available in Illustrator 25.3 (Desktop) now. Thank you all for your feedback which helped us shape up this feature. 

    erica supported this idea  ·  Jul 19, 2018

16. Save As PDF and PDF Export

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    183 votes

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    64 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The solution is pushed into Global Availability build 28.6.

    PDF is now available as type in File > Export > Export As dialog.

    
    

    However, File > Adobe PDF Presets menu, similar to one InDesign has, to allow even quicker export, is absent still.

    If you want to have it, please upvote this new request here: http://illustrator.uservoice.com/forums/333657/suggestions/48670088

    erica supported this idea  ·  Jul 19, 2018

17. Convert text to outlines on open

    104 votes

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    30 comments  ·  Illustrator (Desktop) Feature Requests » Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminShashwat Dixit (Product Manager, Adobe Illustrator) responded

    Happy to announce that we have introduced 'Preview Missing Fonts' functionality to improve your experience when working with files that contain unavailable fonts.

    If you open a file with missing fonts, Illustrator will now render the text correctly on the artboard in Preview Mode, even if the fonts are not installed on your system. This ensures the files appear as intended without requiring immediate font installation.

    How does it work?

    1. When you open a file with missing fonts, the Missing Fonts Window will appear, listing fonts that are in Preview Only Mode.

    2. Close the Missing Fonts Window to view the text rendered accurately on the artboard.

    3. You can optionally select the text, go to Objects -> Expand… to convert the text to outlines.

    4. The text in Preview Mode is not editable. If you attempt to edit the text in Preview Mode, a warning will appear, notifying you that continuing will replace the font with a system default font.

    Important Note: This functionality will only work with files that are saved and opened in Illustrator Beta 29.3 20 and above, so make sure you are on the latest version of Illustrator Beta!

    Support for files created with previous versions of Illustrator is under investigation.

    Happy to announce that we have introduced 'Preview Missing Fonts' functionality to improve your experience when working with files that contain unavailable fonts.

    If you open a file with missing fonts, Illustrator will now render the text correctly on the artboard in Preview Mode, even if the fonts are not installed on your system. This ensures the files appear as intended without requiring immediate font installation.

    How does it work?

    1. When you open a file with missing fonts, the Missing Fonts Window will appear, listing fonts that are in Preview Only Mode.

    2. Close the Missing Fonts Window to view the text rendered accurately on the artboard.

    3. You can optionally select the text, go to Objects -> Expand… to convert the text to outlines.

    4. The text in Preview Mode is not editable. If you attempt to edit the text in Preview Mode, a warning will appear, notifying… more

    erica supported this idea  ·  Jul 19, 2018

18. Autofind Missing Links like in Indesign

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    161 votes

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    59 comments  ·  Illustrator (Desktop) Feature Requests » Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminSaurav Agrawal (Admin, Adobe Illustrator) responded

    Hello all, auto-find missing links feature is available in all the public builds starting V28.4. Please try out the functionality and let us know what you think!

    erica supported this idea  ·  Jul 19, 2018

19. Allow Aligning Stroke to Inside and Outside of Text

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    195 votes

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    27 comments  ·  Illustrator (Desktop) Feature Requests » Type, Fonts, Text  ·  Delete…  ·  Admin →
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    erica supported this idea  ·  Jul 18, 2018

20. Locked objects Show a "lock" icon Like InDesign

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    7 comments  ·  Illustrator (Desktop) Feature Requests » User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone, This feature was shipped in Illustrator 2020 version. Please go to Preferences>Selection & Anchor Display > and check ‘Select and unlock objects on canvas’. Enabling this preference will display a lock icon when you select the locked object.

    erica supported this idea  ·  Jul 18, 2018