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erica

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  1. 78 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    erica commented  · 

    Returning to say the issue is still occuring... weeks later.

    An error occurred while saving the comment
    erica commented  · 

    The issue now is that you still get the "file cannot be saved" error when you save, but if you try to save again immediately after it works. Please look into this as the issue is not resolved, at least on MacOS 10.14.6

    An error occurred while saving the comment
    erica commented  · 

    This issue is still occurring. It was not fixed in the update.

    erica supported this idea  · 
  2. 72 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    erica supported this idea  · 
  3. 5 votes

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  4. 141 votes

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    erica supported this idea  · 
  5. 701 votes

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  6. 912 votes

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  7. 129 votes

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  8. 227 votes

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  9. 230 votes

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  10. 260 votes

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  11. 260 votes

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  12. 173 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    erica supported this idea  · 
  13. 672 votes

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  14. 423 votes

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  15. 798 votes

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  16. 139 votes

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    There is no true PDF Export in Illustrator, because Illustrator allows to have editable PDFs with .ai-content stored within. Other apps does not allow that, and some users heavily rely on editable PDFs.

    Attemps to solve this were made, but there is no clear solution so far. Still we hope to find one.

    The intended way to get a PDF (without loosing your data) at the moment would be to use Save a Copy command that saves a separate copy of your file to PDF instead of Save As which keeps a saved file open.

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  17. 86 votes

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    Hello,


    We have started working on the tech that allows us to enable the following:

    • Ability to convert the outlined/expanded text back to live text.
    • Ability to lock objects to a character/glyph of a live text, allowing users to change the text (properties) while the object stays locked into the character.


    As we work through the complexities of handling different font families, font size, and other font properties, we would love to meet with you and share our thinking around it and understand :

    • Your use cases and workflows that this feature will help you with.
    • What is most essential for you.
    • The workarounds that you currently use to achieve this.

    If you are interested, please pick a time slot that works for you using this link. https://calendly.com/meetai/60min?month=2023-01

    erica supported this idea  · 
  18. 122 votes

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    erica supported this idea  · 
  19. 170 votes

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    erica supported this idea  · 
  20. 88 votes

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    erica supported this idea  · 
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