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erica

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  1. 78 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    erica commented  · 

    Returning to say the issue is still occuring... weeks later.

    An error occurred while saving the comment
    erica commented  · 

    The issue now is that you still get the "file cannot be saved" error when you save, but if you try to save again immediately after it works. Please look into this as the issue is not resolved, at least on MacOS 10.14.6

    An error occurred while saving the comment
    erica commented  · 

    This issue is still occurring. It was not fixed in the update.

    erica supported this idea  · 
  2. 72 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    erica supported this idea  · 
  3. 5 votes

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    erica shared this idea  · 
  4. 131 votes

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    erica supported this idea  · 
  5. 654 votes

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    erica supported this idea  · 
  6. 887 votes

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    erica supported this idea  · 
  7. 118 votes

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    erica supported this idea  · 
  8. 195 votes

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    erica supported this idea  · 
  9. 220 votes

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    erica supported this idea  · 
  10. 245 votes

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    I am excited to announce that 'Scale artwork with Artboard' feature is now available in Illustrator Beta. To access it, open the Creative Cloud app and go to "Beta apps" and install "Illustrator (Beta)" . New Preference in Properties panel is added to control scaling of artboard content while scaling artboard.

    Scaling of strokes , effects and patterns during artboard scaling can also be controlled from transform panel .


    We look forward to your feedback on this new feature in Illustrator.


    Regards,

    Illustrator Team .

    erica supported this idea  · 
  11. 254 votes

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    erica supported this idea  · 
  12. 171 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    erica supported this idea  · 
  13. 634 votes

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    erica supported this idea  · 
  14. 410 votes

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    erica supported this idea  · 
  15. 787 votes

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  16. 125 votes

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    There is no true PDF Export in Illustrator, because Illustrator allows to have editable PDFs with .ai-content stored within. Other apps does not allow that, and some users heavily rely on editable PDFs.

    Attemps to solve this were made, but there is no clear solution so far. Still we hope to find one.

    The intended way to get a PDF (without loosing your data) at the moment would be to use Save a Copy command that saves a separate copy of your file to PDF instead of Save As which keeps a saved file open.

    erica supported this idea  · 
  17. 77 votes

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    erica supported this idea  · 
  18. 111 votes

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    erica supported this idea  · 
  19. 164 votes

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    erica supported this idea  · 
  20. 87 votes

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    erica supported this idea  · 
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