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erica

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  1. 77 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    erica commented  · 

    Returning to say the issue is still occuring... weeks later.

    An error occurred while saving the comment
    erica commented  · 

    The issue now is that you still get the "file cannot be saved" error when you save, but if you try to save again immediately after it works. Please look into this as the issue is not resolved, at least on MacOS 10.14.6

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    erica commented  · 

    This issue is still occurring. It was not fixed in the update.

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  2. 72 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

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  3. 5 votes

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  4. 121 votes

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  5. 622 votes

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  6. 864 votes

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  7. 100 votes

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  8. 152 votes

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  9. 215 votes

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  10. 234 votes

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  11. 250 votes

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  12. 171 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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  13. 606 votes

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  14. 403 votes

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  15. 779 votes

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    Hi friends!

    I have some great news for your today. Rotate View (Canvas) feature is available in Illustrator 25.3 (Desktop) now. Thank you all for your feedback which helped us shape up this feature.

    Please note: This update is currently only available in the following countries (India, Australia, Netherlands, Hong Kong, France, Germany, Canada, South Korea, UK, Italy) and will rollout globally over the next few weeks.

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  16. 105 votes

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  17. 73 votes

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  18. 94 votes

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  19. 158 votes

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  20. 85 votes

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