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  1. 78 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    erica commented  · 

    Returning to say the issue is still occuring... weeks later.

    An error occurred while saving the comment
    erica commented  · 

    The issue now is that you still get the "file cannot be saved" error when you save, but if you try to save again immediately after it works. Please look into this as the issue is not resolved, at least on MacOS 10.14.6

    An error occurred while saving the comment
    erica commented  · 

    This issue is still occurring. It was not fixed in the update.

    erica supported this idea  · 
  2. 74 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

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  3. 5 votes

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  4. 151 votes

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  5. 821 votes

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  6. 965 votes

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  7. 142 votes

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  8. 270 votes

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  9. 283 votes

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  10. 311 votes

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  11. 386 votes

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  12. 176 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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  13. 726 votes

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    It is not as straightforward as it may sound :) We have been working to take advantage of threads and other hardware such as GPU/Video RAM in places where it can make a higher impact. We are prioritizing areas that are slow instead of making a generic change and destabilizing the product. Product stability is the top priority for us and we have been consistently trying to improve it. We want to move with caution and make changes without compromising on the quality. Hope this helps.

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  14. 445 votes

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  15. 821 votes

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  16. 180 votes

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  17. 91 votes

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    Hello,


    We have started working on the tech that allows us to enable the following:

    • Ability to convert the outlined/expanded text back to live text.
    • Ability to lock objects to a character/glyph of a live text, allowing users to change the text (properties) while the object stays locked into the character.


    As we work through the complexities of handling different font families, font size, and other font properties, we would love to meet with you and share our thinking around it and understand :

    • Your use cases and workflows that this feature will help you with.
    • What is most essential for you.
    • The workarounds that you currently use to achieve this.

    If you are interested, please pick a time slot that works for you using this link. https://calendly.com/meetai/60min?month=2023-01

    erica supported this idea  · 
  18. 160 votes

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    This option exists in Beta 28.1 and higher and is still under development.

    Please try it (you can install Beta from your CCD application) and see if it works like you expect. Your feedback on this will be crucial to shape a correct final experience for everybody. Comment back!

    erica supported this idea  · 
  19. 188 votes

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    erica supported this idea  · 
  20. 90 votes

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    erica supported this idea  · 
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